Paul's Tv: King of Big Screen

Well, you suppose you are getting a brand new set, it was obviously an openbox one. more

Josh and Joseph from Paul's TV came to deliver our 82-in TV, and did a great, professional job. Josh knows all the ins and outs of Paul's TV equipment. I would definitely recommend shopping here since the employees are very knowledgeable. more

Wow, order TV on 2/27/2011, was told it would be shipped and delivered by March 3rd, 2011. For 3 days order sat in a pending state, for 3 days I could not get Pauls TTV to respond to my questions about delivery. When I did get them on the phone, they claim the order was lost in the computer system. They then told me they would expedite the order and have it shipped 2 day express. When order was finaly released I was told delivery would not be until March 9th. When I questioned why they did not ship 2 day, I was told they dont do that. Even when I had emails from them claiming 2 day delivery. Fast forward to today the 9th, was called by shipping company, the TV has been sitting at the location for 2 days and they tell me they can not deliver until the weekend or next week. Bottom line, Amazon stinks, and Pauls TV stinks. I would advise to keep away from them. I ended up refusing shipment and reporting it to my Credit card and the BBB. Simple fact is they are fast to take your money (My cash was taken same day as order.) and will be very slow in getting product to you. more

We purchased a 50 inch Panasonic Viera television in October 2009 in January the television died, we contacted Paul's they told us to contact Panasonic who in return told us to contact their contracted repair service. The television has been in the shop for 2 and 1/2 weeks with no sign of the repair being complete. They cannot get the parts from Panasonic. I have contacted Pauls to help with the situation and was told today that since I did not purchase their extended warranty there is nothing they can do to help me, I then called back and spoke to the manager who gave me an analogy that ""some people die at birth and some smoke and drink and live forever"". REALLY, Im not sure what this has to do with the fact that I spent 1650.00 in their store and 3 months later they will do nothing to help. We have always purchased our televisions at Paul's but never had any issues with the sets. You can be sure that in the future we will NEVER do business with them again. more

I recently purchased a 55 Samsung 3D, just a few weeks ago. I started to have issues withntheir delivery service. After a week, I noticed that my tv would get dimmer after 30 minutes. When I watched a basketball game it would look like that the lights in the gym were being turned off. It became quite noticeable. more

I went on Buycom and purchased a 42"" flat screen Samsung TV, Paul's TV was the company offering this Samsung on Buycom for $499.99 w Free Samsung DVD and Free Shipping. The company sent the DVD player, got it in 3 days, BUT NO TV. I spoke with Josh, Lance, Jerry (a Supervisor), Erica (head of e-commerce); each of these people during my 3 week experience with this order. In speaking with these people they ALL promised to rectify the situation ASAP. They gave me false information regarding shipment but could not provide a tracking number, later we found out why - because they didn't have a shipment, don't understand that one. I was so pissed. I finally went online and found a store rating for Paul's TV that indicated the person having trouble finally went to BUYcom to get satisfaction on their order. Which I did within minutes of reading the review. Within hours of speaking with Kyle Zagar at BUYcom/Corporate he both e-mailed and called me to rectify the situation and asked for me to call and e-mail him about the progress of the order. After a few mis-steps by Paul's TV - Kyle straightened them out and saved the day PLUS Kyle Zagar offered a gift certificate for my trouble. Kyle is the best from BUYcom - but I wouldn't buy anything from Paul's TV. Paul's TV in this case makes things up regarding shipping information - this is what is my biggest nightmare about buying online, not having any leverage when a ""Paul's TV"" does not fulfill the order once they have your money. Very unhappy with Paul's TV, rating for Paul's TV is 1-10 (10 being best) is 1. Recently purchased the exact same TV from Tigerdirectcom and had NO PROBLEMS, everything came to me within 7 days. more

Ordered television via their website - Erica and Lance worked hard on getting my television delivered to me quickly as possible. They're both professional, and easy to communicate with. They resolved any questions or concerns I had. Purchase with confidence. more

I've purchased 3 TV's from Paul's TV in the last 2 years. Everything was fine with pricing and fast delivery. Nightmare started when a repair service call was required, within the Warranty period. Forget about calling and wasting your valuable time. These guys don't really care about returning business, I guess. Mis-communications in scheduling, technician never showed up or showed up to prior scheduled time frame, no call backs, told me keep on waiting, and no one wants to take ownership of the situation! This is the worst service experience I have had! Again, you can buy a TV from Paul's for the price and fast delivery, but if you need repair service, good luck. Don't even think about spending your money on buying their extended warranty! I am done with Paul's. I will pay more at a more reputable store! Pros: low price and fast delivery Cons: No After Sale Repair Service! more

I spent close to $4000 at Paul's TV on a brand new 63"" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!! Pros: sales men are good at selling Cons: customer service is the worst I have ever experienced! more

I purchased a big screen on Sunday 11/22 from the Irvine location. There was problem after problem with the delivery and the worst customer service experience trying to get the delivery resolved. At this point, I was ready to say this is the first and last time I shop with Paul's TV BUT after I wrote an email with the details of my situation to their customer ""feedback"" section on their website, I not only got a call from the Regional Manager, I got a phone call from the President of the company. He apologized and had my TV delivered within a few hours of our conversation. I was impressed with the President's commitment to customer service and it showed in how he took care of my situation. At the end of it all, I did feel like I got the royal treatment from Paul's TV, the King of Big Screen. more

My husband and I went here to purchase furniture and left with 52 inch TV. They came to our house to install and found out they sub contract labor? Got TV installed and was defective out of box. This was not Pauls problem because they didnt make the TV. The problem I had was with dealing with Dishonest Salesman with no concern over my return business. I was overpromised and under delivered by Pauls TV. I called the store and spoke with a manager who barely even apologized. I will return to Living spaces but never to Pauls TV. There are other options out there always explore them. So Sorry Pauls your dishonesty lost you another customer. Cons: Everything more

I purchased a TV at Pauls TV. When I got home I realized I bought a Pros: Nothing Positive to Say Cons: Scary more

Horrible experience with my TV purchase from Paul's!!! Their deals are gimmicks and you'll be upset when you find the tv and a cheaper price elsewhere with better service. I bought a LG 1080 Scarlett from Buena Park location. The gimmick i got caught with was the 3 yr no interest deal on my total purchase (including wall mount )and the salesperson saying it was the best price on the market guaranteed. Low and behold it wasn't the best price, so i had to get it price adjusted to the hundreds lower that BestBuy had it for ... the wall mount ended up being WRONG for the tv, had to argue to return it ... and the financing had minimum payments and I was NEVER told the terms of agreement! Salesperson did not explain their ""no interest"" financing through Wells Fargo ... now i'm getting calls left and right and my credit is probably suffering from it! I want to report them to B B Bureau! NIGHTMARE experience! Pros: Gimmicks Cons: Pushy Sales, Terms of Agreement, Hassle more

We purchased 52 inch mitsubishi. The picture was never right and has now broken due to colored lines across the screen. We were told that it would be costly to fix and since have purchased a Sony. I would not recommend Pauls TV to anyone. Pros: close to home Cons: no actual value for the money or warranties more

SMOOTH SAILING LaHabra, royal treatment at purchase, Mitshubishi, 52"", HD TV, 1080 DLP, Rear Projection, and the WARRANTY at $300, 24 X 7, . Jun 07. THEN ""ownership changed."" At !0 PM Friday, Jan 16, the screen went BLACK, a ""red light"" prompted review of the Handbook indicating ""the lamp"" had ""outlived its useful life,"" recommending professional response. Pros: Smooth sales transaction with warranty, delivery and set up. Cons: Absolutely no hint of ""consumer regard,"" especially marketing worthless warranty on commission no doubt. more

Here is a deal. Paul?s TV-King of Big Screen provides poor customer service as many reviews stated here. Go to Paul?s TV in Granada Hills. They are the ones who will take care of all your needs and will exceed all of your expectations. They are providing a great service. Here is a telephone number for all of you - (818) 363-1102. more

I don't know if management from Paul's TV reads these comments or not but, here is my take regarding Paul's TV Service Dept. I purchased my TV from a different retailer, the salesperson offered me an extended warranty and I said "" I'll take my chances."" Three years later my TV died right before the playoffs. I called around and got few estimates then, I called Paul's TV. I spoke with a technician and he was able to trouble shoot the TV's problem right over the phone. He provide me with an estimate which was considerably lower than the other places. Two days later their technician showed up and install the part for me. My TV is working again thanks to Paul's TV. Pros: BEST PRICE, BEST SERVICE more

We purchased a $4000 Mitsubishi TV. It has broken 4 times in less that 3 years. We just got is fixed again and 2 days later it does NOT turn on. Our TV was broken for nearly 3 1/2 months before we got it back. We have received poor customer service...several days before returned phone calls. Still trying to get someone back out to fix it for the fifith time. Paul's is expecting us to pay over $600 for this TV repair. Pathetic company! Please do not give them your business! more

Went to Paul?s and picked out the Mitsubishi. Paid $4000 cash for the TV and another $500 cash for the service contract. Hmmmm. Bulb went out already. Called Paul?s. Got the run around from service, and was eventually told a manager had to ok the new bulb. What?????? OK I waited two days. Bah.... Called the manager. Got the recording. No return call for a day. Called again the next day. Finally the return call. I'm informed that a manager does not ok bulbs...... Someone would call me. Not holding my breath......... Next day I received the call from Paul?s. The guy informs me I can pick-up the bulb at the La Habra store. I asked about my $500 service contract, and was told that the bulb would be at the La Habra store and that?s the best they could do for me and my SERVICE CONTRACT........... If you enjoy a real pain in your _-_, then buy from Paul?s. They really don't give a hoot............ Pros: It was close. Cons: I was sold a load of BS for $4500 more

New 62"" tv bulb went out 2006 was replaced under warranty. Went out again 2008 said Cons: Customer service is the worst more