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Service quality at its Worst - Review by citysearch c | Paul's Tv: King of Big Screen

Paul's Tv: King of Big Screen

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Service quality at its Worst 4/23/2010

I've purchased 3 TV's from Paul's TV in the last 2 years. Everything was fine with pricing and fast delivery. Nightmare started when a repair service call was required, within the Warranty period. Forget about calling and wasting your valuable time. These guys don't really care about returning business, I guess. Mis-communications in scheduling, technician never showed up or showed up to prior scheduled time frame, no call backs, told me keep on waiting, and no one wants to take ownership of the situation! This is the worst service experience I have had! Again, you can buy a TV from Paul's for the price and fast delivery, but if you need repair service, good luck. Don't even think about spending your money on buying their extended warranty! I am done with Paul's. I will pay more at a more reputable store! Pros: low price and fast delivery Cons: No After Sale Repair Service! more
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