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Businiess name:
Paul's Tv: King of Big Screen
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Review by:
citysearch c.
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Review content:
I spent close to $4000 at Paul's TV on a brand new 63"" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!!
Pros: sales men are good at selling
Cons: customer service is the worst I have ever experienced!
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