I purchased a big screen on Sunday 11/22 from the Irvine location. There was problem after problem with the delivery and the worst customer service experience trying to get the delivery resolved. At this point, I was ready to say this is the first and last time I shop with Paul's TV BUT after I wrote an email with the details of my situation to their customer ""feedback"" section on their website, I not only got a call from the Regional Manager, I got a phone call from the President of the company. He apologized and had my TV delivered within a few hours of our conversation. I was impressed with the President's commitment to customer service and it showed in how he took care of my situation. At the end of it all, I did feel like I got the royal treatment from Paul's TV, the King of Big Screen.
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