Once In A Life Tyme Bridal

IF I COULD GIVE THEM A NEGATIVE RATING I WOULD! THIS WAS THE WORST PLACE EVER. NEVER DO BUSINESS WITH THEM. CHECK THEIR BBB RATING AND YOU WILL SEE THEY HAVE AN F. THATS RIGHT, AN F. DO YOUR HOMEWORK FOLKS. THEY WILL LOSE YOUR PAPERWORK SO KEEP YOUR COPY! THEY WILL GIVE YOU THE RUN AROUND! NEVER RETURN YOUR CALLS. BLAME SHIPPING ISSUES ON UPS AND LIE TO YOUR FACE. THEY SPEND TIME UPDATING REVIEWS ON HERE SAYING HOW WONDERFUL THE PLACE IS BUT DONT FALL INTO THEIR TRAP. THEY DO NOT CARE ABOUT THE CUSTOMER AND STRIVE OFF SCAMING CUSTOMERS. I REPEAT, DO NOT DO BUSINESS WITH THIS LOW LIFE PLACE THEY CALL A BUSINESS. THEY MAY HAVE PRETTY DRESSES BUT THEIR ATTITUDE AND THE WAY THEY HANDLE THEMSELVES MAKES EVERY DRESS APPEAR LIKE IT'S COVERED IN VOMIT! I REPEAT FOR THE LAST AND FINAL TIME! DO NOT DO BUSINESS WITH THEM. REBECCA, FRANK AND THEY OTHERS, MAY GOD BLESS YOUR DIRTY LITTLE SOULS! more

It's unfortunate you had such a horrible experience at this store. I had nothing but a good experience at Once In A Lifetyme and I would hate to see your review scare people away. You obviously have a lot of anger and you sure let your personal opinion of the employee's be known which in my opinion is completly vicious and individually attacking each employee. Did you ever consider the treatment you say you received might have something to do with you and how you portray yourself. more

If there was a way to give this place a negative 1 I would do it...anything on this site that is a positive for this company is total BS I am sure this is where they spend their time because it sure isn't spent calling their customers back!! I attended the auction that TLC put on with this sorry excuse for a show and bought over $600 dollars worth of stuff. I had to constantly call to see if my stuff was in, they lost my paperwork, never called back and when I went in to pick up my silver eternity set it was thrown in a plastic bag like trash!!! When I told them that as much as we paid for shipping keep in mind nothing was shipped...I was told ""Well you didn't pay full pirce so we won't package your stuff like you had."" Thanks Rebecca!! Not my problem your store chose to have an auction!! They have a meth head working in the front who half the time doesn't even know her own name let alone how to shower or answer the phone. And my dress!!! I didn't get until 2 weeks before my wedding, they couldn't track it give me any info on it! As a bride you have enough to worry about! I plan on contacting TLC to let them know about the crap treatment. Oh and to get any phone calls back I had to have my LAWYER call! and that only got me one call back! Rebecca is a moron, Ann is a lop the only @ I can say anything nice about is Nancy and her daughter and why they work with these morons is beyond me! I work with the public (a Lot of women) and I can promis you I will tell them to stay the hell away from this place! It should be shut down!!! No one should have to stress like that!! more

I wish I could give a lower review than one star.They have 4 unanswered complaints and an F rating through the Better Business Bureau! That should tell you something! I ordered my dress from Once in a Lifetime ""hell"" in April and was told that my dress should be in by August 12th...needless to say I am still waiting for this dress! I have called and left messages and everyone says they will give me a call back once they call the designer...no one ever calls me back!! I've asked to speak to the owner but according to Rebecca, Maria, and Elizabeth, ""the owner does not speak to the public."" I've emailed the owner, but yet again, no response. I've asked for shipping information but they say that they don't give that information to the public. I asked if they could give me a guarantee regarding my dress being shipped and the manager said that she could give me her word! HER WORD!!! When she doesn't call people back and has given me the run around for 2 months. The word doesn't count.. I ordered this dress with hopes that I could alter it to make it ""my own."" Now I won't know if I will be able to accomplish my dream dress. This place has horrible customer service and they constantly lie. The employees talk crap about each other to their clients. In addition, they are unbelievably rude! Save your sanity and do not buy from them, cheaper prices doesn't mean great service...cheaper prices comes with agony and stress from Once in a Lifetime Bridal!!! more

MY WEDDING IS IN TWO WEEKS AND MY GOWN IS PERFECT. THANKS TO ALL OF THE EMPLOYEES AT ONCE IN A LIFETYME FOR HELPING MAKE MY DREAM WEDDING POSSIBLE! more

I went in 2 weeks after I got engaged. The ladies at Once In A Life Tyme were the best. I was greated right away and within about 5 minutes of talking to my consultant she picked out three beautiful dresses that she thought I would like. Her first choice was my first choice and I bought the gown. I have got to say they know exactly what they are doing. Once In A Life Tyme was been the absolute best thing every. Thank you so much. more

On Saturday I called 5 different bridal shops looking for information on a certain Maggie Sottero bridal gown. The only help I got was from Rebecca at Once In A Lifetyme. She was very nice and answered all of my questions and told me I could come into the shop anytime. The other 4 bridal stores said by appointment only. So I went to Once In A Lifetyme around 5:30 on Saturday and was very impressed by the selection of gowns. I met Rebecca who showed me numerous gowns and she spent a lot of time with me. Actually the store hours on Saturday were until 6:00 but she was very patient and didn't rush or pressure me at all even though it was nearly 7:00 by the time I made a decision. I ended up purchasing a gown she recommended not the original one I was calling about. My experience was very pleasureable and I think all future brides she check out this store! more

I would recommend the shop to anyone. They were friendly and very sweet. The selection of gowns is the largest I've seen. The prices are the BEST!! more

This store has all your needs for bride's to be. They have a huge selection of bridal gowns, bridesmaid, mother-of-the-bride, flower girl and tuxedo's. They will help you find the perfect gown. The prices can't be beat! I checked prices all around and I ended up back at Once In A Life Tyme and bought my gown from them. more

I would highly recommend this store to everyone!!! The savings I made on my wedding gown were the best by far compared to all the other bridal shops out there. Rebecca was very helpful with all my needs. Thanks so much. Sue more

Once In A Life Tyme was great! They worked with me, to order and alter my dress. There tailors were fabulous! They also ordered all of my bridesmaids dresses at the last minute and they all came in on time! Beautiful dresses to fit EVERY size, and wonderful help. more

A place with a big selection and decent pricing. Much better than somewhere like David's bridal, anyway. I like that they will sort of let you do your own thing - I don't need someone following my every step to decide if I like a dress or not. Every designer, awesome selection. more

I just purchased my gown from Once In A Life Tyme! I got a gown I had seen for $1,800 for $1200. I had actually tried this gown on in an upscale store and decided to check this place out. Boy am I glad I did. Not only was it the same gown (designer tag still on it), but it was the PERFECT FIT! No alterations and no additional costs! The gowns are cleaned (which was a wonderful surprise) and stored neatly in clear bags! I can't tell you how glad I am that I tried this place. I highly recommend Once In A Life Tyme to anyone! Plus the service was wonderful. The owner stayed until 7:00 p.m. helping me and waiting for my friends to come see my gown. I loved this place more

Who wrote those previous reviews? It's unfortunate that they seemed to have had such a bad experience because I know several people who have gotten their dresses there and have had wonderful experiences and lots of great customer service!! I am a bridal consultant who has helped several brides find the dress of their dreams at this store and have gotten the best prices in town. Don't believe everything you read. Ask for Nancy when you visit and she will make sure you get the service you deserve. more

I got my dress & my 7 bridesmaid dresses here. They have a huge selection of bridal gowns & bridesmaid dresses. Lots of samples! All our dresses arrived on time, and in perfect condition. more

Once in a Lifetyme Bridal in Tempe is an EXCELLENT choice for your formalwear needs. I got my wedding dress there, and I also had my dress and my daughter's flower girl dress altered there. I believe in supporting the local economy, and this little mom-and-pop shop is an excellent place to do just that. They are certified distributers of Maggie Sottero gowns, and they really know their stuff. They were very helpful to me in all things wedding-day-attire related. They were also very fun to work with. Instead of acting like I was a burden to them, coming in without an appointment, they were excited to help me find exactly what I wanted. I could not say the same for larger stores, such as David's. They also had a better selection to choose from. The larger stores have more ""stuff"", but most of it is junk, and associates are typically not as committed to their customers. The staff at Once in a Lifetyme Bridal was kind, courteous, patient, insightful and just plain fun. Their seamstress is also amazing. She was skilled and knowledgeable, and she even made a last minute adjustment to my gown for me, free of charge! Once in a Lifetyme Bridal is a great vendor, and I highly recommend them. more

This place has all your needs for the bride to be. They have a wide selection of very beautiful gowns! They have flower girl dresses that are just adorable! They have dresses for your bridesmaids and all. The staff is just great and will help you find just the right dresses and items to make your day perfect! Everyone that I know that has gotten their dresses here has had a great experience. They have sales sometimes but there prices are still really good with out the sales. for your wedding day there is no price too high :) more

I currently visited Once In A Life Tyme it was great. They made me feel at home. I was able to have the whole store to myself and try on as many dresses as I wanted to. WOW what a great experience. I did find two dresses I really liked. I'm making a list of all the likes and will go back to the shop to try them on again with my bridesmaids. Thank you for making my visit enjoyable. more

Everything these women have been saying, TRUE. I have had the worst time getting my wedding dress and bridesmaids dresses. They have no idea what they are doing there, they dont return phone calls-EVER, they give you the run around, and they LIE! My wedding is in two weeks and I barely received my dress after having to go down there since they dont know how to return phone calls. Also, they ordered the wrong color dress. My receipt has what I wanted but when I picked it up, it is not the color I ordered. There was no point to say anything as I'm sure they would blame it on the designer. So, I just took my dress and left. I was just worried I wouldnt get a dress at all. Still waiting on the bridesmaides dresses that everyone has paid for. Hopefully we do get them by the weekend. This whole process has been very stressful and I would NEVER recommend this place to any future bride. There are plenty of other stores out there so please DONT BUY YOUR WEDDING STUFF HERE. You will regret it. I've also filed complaints with the BBB. People should know what they are getting into with this place!! more

If i could give this company a negative score i would. On February 19, 2010 I purchased a dress from once in a life tyme bridal paid in full on that day. I was verbally told that the dress would be in by the end of May. By the end of July I still had not received a dress. The customer service this whole time was very very poor. I was called a lair, told that I had not paid for the dress (when I had a receipt showing I did), and ever person that works for this company had an attitude that they didn?t care about my wedding or getting my dress in on time. When I asked for a refund to be able to purchase a gown for my wedding, I was told that I was being inpatient and that I would not receive a refund. Nancy the store manager on many occasions was rude, and disrespectful to my mother and me. They lost my paperwork, so at one point they thought they had the wrong dress, and again accused me of not paying for it. It is now August 3 and I still have not received a dress, a refund, or an explanation to what happened to my dress. I have caught this company straight out lying to my face about shipping. They tried to blame everything on UPS and that the shipping had been messed up. My uncle works for UPS and told me that everything they told me was a lie. When confronted about the lie the story changed again about where my dress was. I am a full time nursing student, I work full time, and I am getting married all this stress was more than I could handle. The company had been told that I needed this dress before the end of summer, but they had no respect for my request or situation. I had to take out a credit card to be able to afford a new dress that would be in on time for my wedding. This store almost completely ruined my wedding day for me, by not providing the most important part to any girls dream wedding, the dress. I have been doing research on other websites and find out that I am not the only person that this company has done this to. I also learned that they will tell you one price for alterations and then when you come in for your dress the price doubles if not triples. They hold your dress (that has already been paid for) till you pay the inflated alterations price. I was also not the only person that the shipping lie was told to. I want to stop this company from doing this to other future brides, and I want my money back for the product that I paid for and never received. I have filed a complaint with the Better Business Bureau of Arizona. more