Koko FitClub

Koko is a horrible company with rude management. If you sign their contract, you better mark your renewal date all over the place because KOKO will do nothing to warn you it is nearing. And if you do miss it, there is zero compassion or williness to work with you. It's impossible to go to higher management because they will not release that info. Please do your research when considering jointing KOKO and pick another gym! more

Please avoid Koko Fit!!! I was a member for over a year and regret joining. The staff were rude and completely unhelpful. The most annoying thing is the contract. There is a cancellation fee for early termination (which is fine) BUT the contract automatically renews after one year and you don't receive an email or telephone call to remind you about the renewal. Really? The last time I checked, emails are free! It's just plain poor customer service and the only thing they're interested in is the money. Do not join KokoFit! more

So now I know what all goes into a personal training session. These programs have completely changed the way I look at exercising. Pretty awesome! more

Koko is a great option for those that dont really know what they SHOULD be doing in the gym to get the best results. You pick the program that you want (strength, weight loss, flexibility, etc) and once it is loaded to the key you are able to follow along and it selects weight that is appropriate for your strength (that it determined from your initial strength test). It is ideal for all schedule types because there is a 24 our key so that you can go whenever is convenient for you. It can take as little as 30 min or you can stay as long as you want. It is so nice to have someone there all the time "telling" you how to do it, keeping you on pace, and pushing you to excel. Every 12 sessions you are given a strength test and then you next exercises are adjust according to your results. I have had a "gym" membership at fitness clubs many times, and have never been faithful about going because I get in there and have no idea what I am supposed to be doing to get results or not injure myself, and couldn't ever afford the personal trainers... with Koko I get a trainer every time and get explanations on exactly how to do the exercise. So worth it :) more

I do not want to worry too much about which exercise, what weight, how many reps and don't have too much time to spend in the gym and I find that koko works well for me. the weight training program is designed for you based on your strength and your goal (weight loss, muscle gain, diabetes Control etc). Each session lasts 30 minutes (give or take) and the program is adjusted automatically every 12 sessions or so based on progress made. The display gives you feedback on form as you exercise. They have a number of 15 minute cardio programs (three levels - beginner, intermediate and advanced. The advance can be quite intense). One can be in and out of the gym in 30 mins to 45 mins. more

My husband and I love this place - We are not fit and unfortunately fitness has not been our priority for the last several years. When we found this place it fit our needs perfectly - It's open 24/7, and you can access it with your own key fab, or if you need help, there is staff available, majority of the time. - Once we customized our training according to our needs, we were able to continue our program without any help - When my husband had a knee surgery, they worked with him so he was able to continue his program at a slower pace. more

I really love this place! I discovered this gym when I was searching for affordable personal training. The staff is so friendly and they greet you by name. The workouts are awesome. It is small so you don't feel on display like other gyms. I would say that I am most consistent with my workouts when I feel like it is a social outlet as well and with Koko Fitclub I feel like I am part of a little family/community. Open 24 hours a day so many times you have the place to yourself. It is like a personal trainer and a tech nerd got together and created the ultimate workout. I would highly recommend this place to everyone! more

Hi, my name is Jimmy Swells. and for years, i've been searching endlessly for a workout regime that frankly, would work me like a school girl. I have personally went through the arduous task of cycling through every pill, gym,progam and gimick this side of the U.S. Yet it was all futile. nothing worked, nothing. the fat that engulfed my physique was unsurmountable, and growing by the month, i was running out of time. at this point if that fat could speak it would inquire if I was mirin'. Depressed, lonely, and full of miracle whip and regret, I was soon to lose hope. Until one day, my long time god brother Russel Jimmies suggested a place called "koko fit club". I was baffled that this was an establishment I have not yet ventured into. Though I admit, I was a bit skeptical, how could such a new business do so much THAT well? nonetheless I went to check it out. initially, the first thing I noticed that this place was IMMACULATE! and the people at the desk were vibrant and full of life. I was presented with a demonstration. and man, I was drenched in sweat by the end of it. never before have I thought how monitering my pacing could tear MORE muscle fibers, before i would lift weightlike speed mcqueen. and I thought I was awesome, but now? koko has humbled me. more

Koko Fit Club Frisco is a must if you want results in half the time!!! Where else can you got workout whenever you want with your own virtual personal trainer!!! When I started working out here in April I weighed around 135-140 and now weigh 150 lbs. of muscle with 8% body fat when it was over 10% in April!!! more

I used to go to the gym every day and do the same cardio over and over but not see the results I wanted. I wanted to lift weights but I didn't know what to do and how to work the machines at a regular gym. Koko has made it simple by giving me a program to go by that involves no thinking. It gives you step by step strength training and i've really stuck with it because it's something new every time and never gets boring. I've never gotten such quick results and I feel great! Also, the staff is great and very helpful! If you are looking for a way to get fit I definitely recommend Koko! I love it!! more

Make sure you're ready to change your attitude towards working out...this is a lifestyle change here....I completed the "Back Relief" program and now I'm back to playing sports with my son! There is a contract but it's only 1 page...I made sure to get a copy. The price is more than a 24hr fitness, but I always quit box gyms lol...This is like working with a trainer...pretty cool more

Koko is a good concept, however, the customer service is awful. Beware that when you think you are signing up for a year long membership, you are actually signing up for a lifetime membership that renews every year. If you do not complete a form 30 days before your membership renews, you will continue to be charged your monthly fee and you will be assessed a cancellation fee of at least $350. When I joined the club, the owner told me that the contract was for a year and that if I got pregnant (I told her that my husband and I might start trying in the next year), that I could suspend my membership. Well, that is exactly what happened. I had a very complicated pregnancy from 7 weeks pregnant until I delivered. After I had the baby in June, I noticed that Koko had charged my credit card for more than 12 months in the process and called immediately to find out why it had continued charging. I was told to come in and fill out a non renewal form and they would stop charging my card. So, after trying to go to the Addison location three times (it seems it is not staffed), I went to the Plano location today and filled out the form. Two hours later I get a phone call that I have to pay a cancellation fee because my membership renewed itself in February. I explained everything to the Koko employee and he told me that there is nothing they can do, that it is a corporate stipulation. So, I asked for corporate's phone number. Of course, he didn't have it and said he would call me back with the number. Well, he didn't call back, Jarrett did. Jarrett is the "district manager" now (was a teenager working the front desk when I signed up) and basically told me he hears sob stories all the time and people pay much more than me to cancel their membership. I was truly offended because I am pretty sure people don't get pregnant and have complications resulting in lots of medication and bed rest all the time! I explained the situation to him and he should have remembered all of it since he signed me up, after Jenae (the owner) reassure more

call me a skeptic, but it looks like the owner is posting positive reviews while customers are posting not so flattering comments. more

I joined in January 2011 shorly after they opened. Went in a couple of weeks ago to cancel since I had not been using the service AND had recently had a change in job status that reduced my salary quite a bit. Times are tough and was looking to save any way I can. The $80 a month is an expense I can do without. Spoke with Lindsey who had me fill out a non-renewal form and said I was good to go. She took my key fob and I left thinking all was well. Later that day the Area Manager contacted me to indicate they have a policy that you must cancel at least 30 days BEFORE the contract expires and I missed it by TWO days. I called him back, explained my situation and asked if there was any way to make an exception. He did not think there would be because another customer had just gone through the same process having missed her deadline by four days. When he approached the owners about her, they declined to provide any break. I asked if he could at least try for me and indicated he would. By the way, he mentioned that they have 1000 members. If that is true, that is $80,000 a month in income and the owners can afford to miss my payment. He also told me that because of their large customer base they couldn't email everyone and remind them of their renewals. Funny ... I have belonged to numerous on-line services that manage to contact me about renewals BEFORE taking my money just to ensure I want to continue with them. Within the next day, I had received an email explaining that no exception would be made for me and that if I still wanted to cancel, I would need to come back in fill out another form and pay a $250 cancellation fee. Oh yes, I still want to cancel. So if you are thinking of joining a gym this New Year avoid KoKo FitClub. They don't understand the concept of customer care. more

I'm not sure how anyone can not like this place. I've seen results in only 4 weeks and the staff is great, and I wasn't in shape at all when I started. It's like anything in life...you get what you put in and if you are lazy to begin with then don't bash this place because it's obviously you and not Koko. Been there for 1 month and the temperature has been fine. If you weigh 400 lbs. then you might heat up a little faster then someone that's carrying less weight but your working out and if you are not sweating than your not working hard enough. I've reffered 4 friends and received 4 free months because of it. rock on Koko fit club!!!! more

Finally, there is an affordable way to get personal p Training without it costing me my life savings! I have been weight lifting for 20 years, so I'm experienced in the industry, and I've found that Koko has hit the nail on the head with the Total Body Definition program! I have been in figure competitions in the past, and with this program, I'm able to maintain the same physique I've had for years. I've been a member since they opened in November, and I can't imagine working out any place else! more

I have lost 10 pounds in 3 weeks on their weight loss program, and it is the first time that I feel totally comfortable in a workout facility. They have a way to track the amount of calories that you ate burning, in addition to diet activity points and strength evaluations. The staff is helpful and the atmosphere is like a spa! It is truly the best thing i have ever done for myself! more

I paid an enrollment fee and then its $70 per month. I'll pay $100 to break the annual contract I signed. I did not lose weight on this program. So if you are already fit, this is a better place for you. I found the club to be too hot to really enjoy my workout. They dont have adequate ventalation and keep the temp at 70. Get some real fans already! Its a small place so it heats up quick with everyone working out - sometimes it smells like a locker room. Yuck. The equipment also seems to show signs of wear pretty quickly. Be prepared to receive emails about tracking mud into the club, reminders to keep your cell phone turned off, not changing the radio station and lost facility gagets that they want you to turn in before they are put out by going thru hours of video surveillance. Honestly, without a food program, you are not going to lose weight. Try a program that offers both a food and exercise program instead. more