Hawthorne came out and looked at my 15 year old AC and gave me several options while explaining everything very clearly. He did not pressure me in any way to buy a new unit, but he told me all of the possible thing that may happen. I had two other companies come out and each pressured me to spend money on cleanings and services that the Hawthorne technician said would be a waste. The other two companies also quoted me at 700 more than Hawthorne. So I committed to Hawthorne and the Technician told me they were having a sale on the ac units so I even saved 400 more. They could have kept their original quote and pocketed the 400, but instead they passed the savings along to me. Excellent, trustworthy, and quick.
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