Exclusive Furniture

WORST PLACE!!! I would not recommend this place at all. \r *************** BE AWARE****************\r First, I spoke to Patrick and he was my ""salesman"", I purchased a 2,000 dollar bedroom set beautiful red cherry bedroom set,and the sale was final,Patrick told me to call him, 3 days before my delivery day, and I said O.K. But wait! Before I left the store Patrick made sure that he got the ""sale"" and drew up my financial papers and handed me the ink pen, O.k no problem I did it because I wanted the bedroom set.\r \r Now it is 3 days before they deliver my bedroom set, I spoke with Patrick and he confirmed it and said it will be delivered between 3p.m. and 9p.m., and congrats me.( NOTE: I am 5.5 miles from exclusive furniture).\r \r So my delivery day is here I am excited, so by 5:30p.m. I haven't heard anything so I said I will call just to see approx. time. Patrick was off, and I spoke with the lady in financial, and she told me ""sorry ma'am we do not have you down for a delivery day""? \r \r By now I am boiling and ask to speak to the manager who was ""JOHNATHON"" I just didn't think matter could get worst speaking with a ""Manager"", well it did! and he told me I was not down for delivery and I had to give him a call the next day, so we can fit me in, and work around my work schedule. Johnathon gave me his cell number.\r \r I called Johnathon the Manager the next day @ 1p.m. to get my bedroom set deliver, Johnathon said "" I don't have a delivery time, but the ""driver"" will call you"". \r \r Once again boiling because I have other things to do and this was unplanned. So by 5:00p.m. I called Johnathon on his cell and he picked up and hung back up, I called 2nd time went to voice mail and he didn't answered nor return my call, I had to talk to the financial lady AGAIN and she said I have to wait between 3p.m. to 9:00p.m. which Johathon told her because she said "" You called at 1p.m. I will never do business with them, Please do not waste your time here. more

These people are horrible. I have never dealt with such horrible people in my life. I will never tell anyone to go to this place. They will try to take all the money you have and will give you furniture that falls apart and then turn around and tell you that you are lying about the furniture falling apart. The customer service is horrible like everyone else there. They will not try to resolve any issues for you, instead they tell you to pay more money for something else. I've talked to so many different people that about the issues and they have not once try to resolve the issue and instead they make up a lie about them resolving the issue and give you the run around. Just like everyone else my furniture is broke and I kept telling myself, I don't know how this place stays in business and its because they just rip people off. They say where low prices live?? That's not true at all. This place is a rip off. If you go to Ashley Furniture they have way cheaper sets.\r \r \r Please save your time and go to a different place with better furniture that won't break on you. more

Exclusive Furniture is by far the WORST experience in customer service I have ever dealt with. Once they have your money they no longer care about you or your satisfaction with the product THEY are selling. We have also learned that Exclusive offers cash rewards for positive reviews after purchases, so do not believe anything positive about this shady store.\r We purchased a bedroom set two weeks ago in preparation for family we had coming into town, and the quality of the furniture, particularly the bed, was so horrendous that they were forced to stay at a hotel. After we assembled the bed, we noticed that it was extremely un-sturdy and ""wobbly."" We then returned to Exclusive Furniture to explain the defect and request that they replace the bed. Both the manager and the sales associate ask me, ""well do you have it up against the wall? And a bed of that size is always going to wobble."" Ummm... well if I purchase a ""quality"" bedroom set, it shouldn't matter where I choose to put it! I should be able to place it in the middle of my kitchen and it not wobble. But since the bed was located near the wall had we kept the bed, sheet rock work would have been required very soon! Two guys arrived the next day, which is the one shining part about our experience, to replace or fix our purchase. They attempted to assemble the bed several times as we did, until they came to the same conclusion that it was a manufacturers defect. So now we are back in Exclusive Furniture for the third time in four days still willing to spend our money there and give them the benefit of the doubt. We decide to upgrade to a new bedroom set since the design for a king sized bed in the style we purchased is a no go. The manager on duty, Hector, agrees to upgrade us to a different style for an extra $350 after we have already spent $1250 on the first set. Ok, seems fair. Lets do it and be done with this annoying situation. Wrong... He comes back and asks did we receive our ""Free TV"" with your first purchase. We respond yes, being that the first bedroom set came with a ""Free 32' TV."" He then proceeds to tell us that changes the upgrade price from $350 - $550. Mind you, the set we were attempting to upgrade to also came with a ""Free TV."" So, my question was then why would a ""Free TV"" raise the price of our upgrade? The manager somewhat dodges my question with the same statement that the TV would have to raise the price of the upgrade from $350 - $550. Well this to me means that the TV was never a ""Free TV"" and was rather just built into the price of the set to begin with. After we give up and say fine you can have the TV back, we were forced to wait for hours for approval from the Sales Manager above him. We were finally able to get in contact with him hours later to which he tells us that he would also have to take one of our nightstands. At this point I am so done with this situation and the absolute crap that this furniture store clearly is more than happy to sell, that we tell the Sales Manager that we will box everything up and bring it back to them if they would refund our cash! Well, Exclusive Furniture's main policy besides screwing anyone who walks through the door, is absolutely no refunds! It has been a week and a half that we have been calling and calling, and waiting to hear from someone that could potentially help us solve this situation but no such luck. We have been back several times in an attempt to speak with the manager/owner and after nearly an hour on our most recent visit, they tell us he is ""away at lunch."" I no longer want to upgrade to a different set, I just want my money back so I may spend my money at a store that hopefully cares about the quality of their product and the customers purchasing it.\r Worst experience thus far! more

Got an AD in the mail went in to get a dinning table and I must say as soon as we walked in we received great customer service! We love our new dinning table highly recommend this place! more

For great service at a great price and excellent customer service i would recommend Exclusive Furntiure! The commercial is right on...Where Low Prices Live!!! more

I purchased a bedroom set 2 weeks ago and the toxic off-gassing odor is unbearable and fills my house. It makes me sick. I'm pregnant and I'm afraid what the fumes are doing to me and my unborn child. I wanted to return it because I can't live with it or use it. I explained to Exclusive the problem and my situation in regards to being pregnant. Exclusive would not take it back. They said they'd send someone out to make a determination to see if they will allow me an exchange. They never did. I don't want a different set with the same problem, just a return/refund. I don't want to exchange for the same problem. So now I'm stuck with this. So be aware of what you purchase. I never thought I'd pay someone $1000 to make myself sick. more

Excellent service! Fast approval and i received my furniture the next day at the time promised. Recommended to everyone! more

wow,such a wonderful place to buy a furniture,excellent customer service,excellent furniture,and more over affordable,and if a person does not even have a budget they can even help you out with the finance.lots of option to decorate anyone home with beautiful furniture.i am glad that i have visited this place,because i am very choosy but when i went in here i was very comfortable with every thing out there. more

I got all my home furniture from this store. I have been customer since 2008 and really like their collection.\r Great price, good collection. more

I strongly Recommend Exclusive Furniture's. I purchased a King Size mattress and a Bed from Exclusive Furniture's. Their service was excellent. They are prompt on their service. The delivery people were so patient and calm. I had to repair the foot board of the bed. The delivery people came in immediately and replaced the entire things for me. That was just amazing. I really appreciate your service. Their prices are very reasonable. I moved around a lot of stores while i purchased my furniture but theirs are the best quality and most effortable prices. more

Worst furniture experience ever! When i first bought my furniture everything went ok. I went with the in house financing because it seemed like an ok deal as long as i paid it off within 90 days . After finally getting my furniture delivered after a few cancellations they actually delivered the wrong chaise for my sectional. I was told that if i kept the incorrect piece that i would receive a discount of $50 , so i kept it and never recieved my discount... My ""Ashley"" Sectional fell apart very quickly after light use ( the back actually came completely off!) so I was actually glad that the salesman added the the extended warranty ($150) even though i didnt want it. It was a long and adruous process to put in the paper work to have my furniture replaced but after 6 months the warranty company finally gave approval for my furniture to be replaced.. so i figured it would be easy sailing from there... not true! I have had to go to the store on 3 different occasions and when i finally picked out my replacement ( they no longer sell the original which i LOVED) I'm told that i have to pay $500 difference even though my sectional cost the same price because for some reason the actual price of my sectional was not on the reciept! So they are claiming that i paid $500 less than i actually did. I was told that they add 15% when you do in store financing.. I was NEVER told this when i purchased my furniture nor is it on ANY of the paperwork! I decided to give up on that issue and asked that they give me list of sectionals that would be in the price range of what they claimed i paid and was told that i would recieve an email the same day. My husband called every day for a week where the same manager promised every day for a week that he would ""get right on it"" . When i finally called for myself I was told that the manager that we originally spoke with would be on vacation for the next 10 days and i would have to wait.. after finally speaking to another manager that swore he would take care of it , i was promised a call back and have called back every day for yet another week. The managers are actually actively avoiding me!! So unprofessional! This situation is beyond ridiculous. I guess Im getting what i deserve for shopping at a sub par furniture store. I am a VERY unhappy customer.. but of course they dont care because they already have my money. more

Don't trust everything you read on the internet. I recently bought a sofa and chair from Exclusive Furniture. My first delivery date was cancelled due to the sofa ""not being in stock"" after I was told it was in stock by the salesman. In a panic I checked online for customer reviews as well as a BBB listing. I was shocked and very worried I had ordered from the wrong company. The BBB rating was horrible. Luckily my furniture WAS delivered as promised the second time, it looks great, and the delivery personnel were very courteous. The problem I have with Exclusive Furniture is two days after I received my furniture, I was contacted and told I could receive a $50 check if I wrote positive reviews. I would be given the websites to which they wanted me to send and all I would have to do is copy my comments and email them to Exclusive. I declined. Make sure you know what you're getting into. If you can buy a good review I'm not sure I would trust them again. more

I highly recommend Exclusive Furniture. We were shopping for our son's big boy bed. After comparing a few other stores that promised to have the bed ""in a few days"", we visited Exclusive Furniture and purchased the bed we wanted at a lower price than the other stores and we picked it up the next day. Great service too! more

I recommend Exclusive Furniture and Ben for your salesman. After he introduced himself, he let me shop, not follow and hassle me. He also saw to it my furniture was delivered the next day even though the delivery schedule was full. more

I'm very happy with my furniture from Exclusive and recommend this place to all my friend and family. the sale people are ""Great"" and when you go ask for Dezhawn Robinson and Steve Carranza. more

Great store, great values and great selection! I went to the store this morning and needed an apartment full of furniture as i just moved to my new place for a new beginning they have a $1999 package for 3 room of furniture with Free TV and Free Mattress got it all financed for 24 months no Interest and got it delivered in 4 hours all at my new apartment. I upgraded the mattress as the mattress in the $1999 deal was not up to my liking so for $250 a better Simmons Beauty Rest mattress is a good deal I think. I wish the TV was a bigger size but I like the fast turnaround and quick delivery. I love it! Ron was great help. more

Mscpittman? more

Loved selection, great prices, knowledgeable salespeople. Items delivered on time as promised. Will purchase from Exclusive Furniture again. more

Loved selection, great prices, knowledgeable salespeople. Items delivered on time as promised. Will purchase from Exclusive Furniture again. more

GREAT Experience!!..Relocated to Houston last week..purchased an apartment full of furniture from Exclusive Furniture.. GREAT Deals! Magnificent Inventory!! Sales team was excellent! Furniture was delivered the very next day! Exclusive Furniture is the BEST!! more