Doors Direct

Doors Direct is great. I ordered 35 doors from them in two separate deliveries. For the first delivery, everything was perfect. During the second, there was a miscommunication and a different door was delivered. They did an amazing job at fixing the mistake. They were cordial and nice. They worked with me all the way through until I was satisfied. You don't find a lot of companies like them. more

I have ordered several doors from Doors Direct. I've ordered 5 doors on 3 separate occasions. They are always very courteous. When one shipment came up short, I called them and they shipped it out right away. It all went well. more

Working with Doors Direct has been pleasurable. They recognize when there is an issue. They recently made a mistake on some measurements of a door, but quickly rectified the issue. They are very polite, offer fair prices and delivery, and really offer impeccable service. Overall I've been very happy with them. more

When I called Doors Direct to order a roll up door, I had some problems getting the size right. They were very helpful and made sure I knew the correct size before placing my order. more

I've placed three orders with Doors Direct, which amounts to well over forty-five doors. Everything has been delivered as ordered and the service has been very good. Cheryl has always responded to my questions promptly. more

I've mostly done credit card orders online from them, so I have little interaction with an actual rep. The order process has been pretty easy, though. I've been using them for around a year now. more

Purchasing was smooth, delivery was smooth. Directions may be easy for the veteran installer to follow, but for two mechanically inclined individuals without experience in putting in a roll up door, I believe they could be written more clearly. Further, the notches that connect guides to door assembly hold poorly, and we found that some of the unusual bolts shipped with door needed to be replaced with standard lag bolts. One step in directions tells one to connect main assembly to guides on the ground and raise from horizontal to perpendicular--that is easier said than done, given the weight is sufficient to demand a forklift. In spite of all these problems, we got it up and it works fine. Before dismissing these weaknesses, if Apple Computer could write understandable directions for their products in 1986, with work you can today. RESPONSE FROM DOORS DIRECT: We are looking into the install instructions to see where it could be improved. We also have a detailed video on our site that shows a step by step installation of our roll up door. This only takes a few minutes to watch and combined with the written instructions it covers every aspect of the installation process. more

Very easy to install, Video was all the instructions I needed for the installation. more

satisfied. good product. delivered well and packaged properly more

Same as above more

none more

Good product,very helpful, good price, very friendly. more

Great customer service, reasonable prices. more

the only thing i had to modify the door stops did not go through both cut outs had to grind them down another 1 inch to slide them through other than that it was perfect. more

Nice service more

Friendly and knowledgable service. Fast turn-around on custom door more

Very freindly customer service and easy to use web site. more

We ordered two garage doors from Buy Doors Direct. We are very satisfied with the customer service and quality of the doors. They arrived promptly and were easy to install. Thank you! more

Enjoyable purchasing experience. more

Since I have not yet picked up or installed my door yet, it is still early for me to give a full product review. But the customer experience ordering, payment, and invoicing was excellent. The info provided including clearances and install instructions are very detailed and complete. The door should install easily. I will know more in about a week after I get it installed. more