While Doors Direct was friendly and had good customer service and follow up ( as well as timely delivery of the product), we had several quality issues. There were dents in the door when it was received, the door handles were not flush upon installation and there were several instruction gaps. In addition, and most importantly, I ran into a major installation issue when I found that the vertical tracks were not dimensioned correctly. I had to go out and buy a saw to be able to cut the vertical track down 1.5 inches to get it to align properly. I would have tried to have it corrected but with a garage door not currently installed and the potential for weeks before it would be repaired, I had to repair it myself to get it installed. Very disappointing.
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