Davis Imperial Cleaners

Davis Imperial is clearly the best cleaner in Chicago! For several years I have sent my more expensive clothes to them since their quality is clearly better than numerous cleaners I have tried. They cost more than the cleaners in my apartment building (where I would send cheaper clothes I didn't care about) but the difference in quality is dramatic. I made the mistake of sending several new and expensive cotton dress shirts to my building cleaners, just to save the extra day or two of turnaround time. I was quite dismayed to see that the shirts looked ruined when I picked them up. Most notably the collars were ""shiny"" and very mangled. At the time I thought I had just ruined almost $1,000 worth of shirts. I spoke with Rick Wood (one of the owners) and he and his team were incredibly helpful and informative. Most importantly they were able to return the shirts to like-new condition. Kudos to Davis Imperial! P.S. I have learned the hard way not to scrimp when it comes to taking care of good clothes. more

I was shopping for a dress to wear to an upcoming wedding. I found a very nice dress on sale and was able to get it for a great price because the zipper was flawed. I took the dress to Davis Imperial Cleaners to have the zipper repaired and dry cleaned due to a few deodorant stains on the dress. I took the dress on a Tuesday and I told them to take their time because I didn't need the dress for two weeks. So I went back 4 days after the day they told me to pick it up only to get there and the dress wasn't ready. Someone was supposed to call me to tell me that there would be a delay because they had to order the zipper. I go back three days later and picked up the dress. There was a new zipper but the dress hadn't been cleaned or pressed. I pointed this out to them and they took the dress in the back, ran an iron on it and gave it back complete with the deodorant stains that were there when I brought the dress in. I will never use this overly expensive, poor service rendering cleaners again. more

Davis Imperial Cleaners is a phenomenal establishment. Today is my wedding and I left it to this morning to pick up my attire. However, I failed to make the connection that they would be closed today for the 4th of July. Jordan took the time out of his day off to meet me there so that I would my clothes for the wedding. Not only was the cleaning job brilliant, in a time when customer service seems like a lost art, Davis Imperial Cleaners excels. Use them, use them, use them. I wish I could give them more than 5 stars, they derserve it. Pros: Customer Service & Quality Product Cons: Absolutely None more

These people treated me, a long standing customer, so horribly after they completely RUINED an expensive pair of pants. They shrunk them to a size 0! At first they accepted responsibility and tried to ""fix it"" but they got so much worse. When they saw they were not fixable they shut me out. BE WARNED Pros: They deliver! Cons: Rude, unwilling to accept responsibility, expensive, more

My wife and I were in Chicago for our anniversity after Christmas 2008 visiting from the Lake Tahoe , Nevada area. We were sitting at the bar at the Chicago Chop House when a waiter and bus-boy collided and spilled drawn butter on her suede leather coat. After discovering the butter on the coat , the next day, we were told to get it dry cleaned. The Concierge at the Hilton Palmer House, Debbie Sawyer, contacted Davis Imperial Cleaners to pick the coat up and send it back to us when finished. We received the coat back in two weeks looking like brand new. We are so happy with their customer service and superior cleaning service. If we lived in the Chicago area, we would ONLY use Davis Imperial Cleaners. Pros: Great customer service and cleaning!!! Cons: absolutely none more

I have used several dry cleaners in Chicago and struggled to find one that could care for my higher end garments. I ask for a recommendation from Neiman Marcus, and they highly recommended Davis Imperial. I have a blue satin dress I purchased from Neiman's which they have cleaned spots out of on two occassions. The dress looks like new. They are amazing. Even the drivers who pick up and deliver my garments go above and beyond to make sure clients are satisfied. The cost is of course higher, but it is worth every penny. I used to take my garments to local dry cleaners and leave with a nervous feeling wondering how they would look after cleaning. I trust Davis Imperial and I now send all my garments to them having complete confidence in their work. I have spoken to Jordan on different occassions and I'm always amazed he takes so much time to make sure I'm happy with the results. I'm certain he has customers with much larger accounts, but he makes me feel like I am equally important. Pros: Excellent Service, Excellent Quality, Amazing Results more

These people are miracle workers! My hairspray leaked inside my Louis Vuitton purse and I thought it was ruined. I took it in to be cleaned and it looks brand new! Then, when I was picking up my purse, the owner came up to me, introduced herself and said how happy she was that I was a new customer. GREAT service, GREAT work - highly recommended!! Pros: Polite staff, impeccable work more

My son attends the University of Wi at Madison. Three weeks ago he and 27 of his frat's brothers lost all of their belongs to an intense and very frightening fire that burned their fraternity house to the groud; losing every possession they had. They relied on the generosity of the Red Cross to provide them with flip flops, t-shirts and blankets - that's how destitute they were. \r Fast forward - in the remains of the fire, one of the boys finds my sons charred, water soaked and smoked filled duffle bad with his Diesel and Lucky Brand Jeans, a White Sox jersey, and Brian Urlacker jersey. These articles were basically indistinguishable. On a suggestion from Jay, the store manager of Sak's Men's store, Davis Imperial Cleaners pick these articles up from my home and delivered yesterday - UNBELIEVEABLE - they are are perfect condiditon!!!! I never told my son what I had attempted and when I saw his face yesterday - it was priceless!! Thank you so much for an exception job, he will remember these articles of clothing and what they represent to him for the rest of his life!! Please google the fire - a picture is worth more than a billion words!! :-) Pros: professional! Timely! Recreates the unbelievable! Cons: Not one! more

BEWARE! \r \r As a vintage clothing collector, I was a 100% faithful customer, spending hundreds of dollars a month with Davis, and putting up with wrong and late deliveries, poor attention to detail, and a seeming disregard for customer requests and instructions, all because they are supposed to be the best in Chicago, until...\r \r Just this month, they irreparably damaged a vintage English tweed suit of mine, and instead of admitting their mistake, they tried to cover it up with a VERY bad reweaving job which destroyed the suit.\r \r When I saw the big hunk cut out of the jacket and hurriedly rewoven into the trousers, I asked them about it. In turn they became hostile and arrogant, refusing to admit fault or try to make it up to me, in spite of the fact that they know they're the ONLY ones who EVER touch my clothes, and that the reweave magically ""appeared"" when it came back from being cleaned by them.\r \r After this, I went to NYC, where I took the suit to Alice Zotta, regarded by most as the best reweaver in the USA. She looked at the reweave, said it was very recent, and definitely a rush job. Again, when I presented the mounting evidence to Davis, the owner became defensive and tried to play the ""How long have we known each other?"" guilt trip. Not even a hint of trying to make a ""valued customer"" feel better about what happened.\r \r So, I'm out an irreplaceable suit, a bunch of money, and the cost of getting the suit reproduced, all because ""Chicago's best dry cleaner"" can't admit they made a mistake and lied about it.\r \r If you need a good dry cleaner in Chicago, go to Barry Regent. If you want to clean your wallet and not your clothes, go here. Pros: Beautiful packaging, good at removing certain stains. Cons: Overpriced, disregard customer input, will NOT admit to wrongdoing. more

This establishment may be great at preservation but when it comes to regular dry cleaning services, they are simply not very good. When I pay the kind of prices they charge and read how they promote themselves then I expect quality. The ""finishing"" of a garment is the mark of a great dry cleaner. Puckers on seams is simply not good ""finishing"" on shirts both dry cleaned and laundered. Blocking a knit garment to the same size or nearly the same size is an art that good dry cleaners master. These folks cannot come close. Why would someone who asks for a garment to be cleaned and blocked need to come in after they have a garment dry cleaned to get it re-sized because it's 2-3 sizes too small? And it happens repeatedly. Help me understand why silk slacks come back after dry cleaning shiny? And, the arrogance? These people are dry cleaners . They clean people's dirty clothes! They aren't heirs to the throne! They aren't a higher form of life. If this is the best in Chicago then I'll find the second best because like many business professionals, I don't have time to for re-do's or their arrogance. Cons: Simply not very good at dry cleaning or laundry more

Outstanding service and quality. I've used Davis Imperial for over a year and I love the care they take with my clothes.\r \r I've used the local drycleaners for years but there were always issues...lost items, broken buttons and poor service. Those days are gone. I've gotten to know the crew Jordon, Josh & others I feel very comfortable and confident leaving my best suits and shirts with them, because they come back (delivered) perfect! Pros: Delivery, Quality, Crew Cons: Not closer to my home. more

Perhaps best known for their wedding gown preservation and custom dry cleaning perfection, most are unaware of another superb service offered; cleaning leather! Recently, I was almost in tears when I discovered that a pumpkin muffin from starbucks has stained my most treasured Italian leather purse; a rare find in a New York boutique bought about 5 years ago. This grease stain shamelessly presented itself on the face of the bag, and seeped through to the suede interior. I thought this stain had penetrated so deep, that my purse was at the point of no return! I thought I was going to have to throw it away. However, my tears were quickly turned into a smile after taking my purse to Davis Imperial Cleaners. In less than a week, my purse was returned to me just as brand new! There was no trace of any grease stain! I was so pleased with not only the services that Imperial provided, but also their personable staff. I was even able to talk to the owner himself, as he personally assed my bag. After this experience, I will only consider and recommend Davis Imperial cleaners for friends and family. Pros: Superb Service more

I got this great Gucci monagram bag for my graduation present and unfortunately the dye in my denim jeans rubbed on the back of it. Davis Imperial cleaned the bag and got every speck of dye out. Davis, you're the best! Pros: cleaning Cons: nothing more

Davis Imperial did a wonderful job cleaning my wedding gown. I had it shipped to them to clean before my wedding since I purchased it used. My only complaint is that they promised to ship it back in a cloth bag and it arrived in plastic and tissue paper - no cloth bag. I've called and emailed several times and still no bag. I just wish that customer service would be as good post-cleaning as pre-cleaning. Customers should get what they pay for, especially when you are paying several hundreds of dollars for the service. Pros: great cleaning of irreplacable garment Cons: bad customer service post-cleaning more

Have you ever tried to get a nice cloth hand bag cleaned in Chicago? I couldn't find anyone who would touch my favorite cloth, pink and red Kate Spade bag. I took it to a bunch of different cleaners who wouldn't try it because they said the dyes would run, etc. and they didn't want to be held responsible. I finally found Davis Imperial Cleaners. First time I have used them and I will definitely go back. I have never seen a more professional dry cleaning environment or had more professional service. I trusted them with my lovely - but dirty - hand bag because of it. And I am happy to report they did an AWESOME job. They removed all the dirt and water stains. It looked so great - I carried it at my 25th class reunion. I had to write my first review on City Search because you just don't find places like this in the city all the time. This place is special. more

I've had great experiences with Davis Imperial Cleaners. The quality of the cleaning and the unique packaging is both professional and sophisticated. It feels like I'm getting brand new clothes. I trust them to handle my most expensive and delicate items, and they never disappoint. The people at Davis Imperial are knowledgeable, friendly and dedicated. You can tell they take pride in the excellence ot their service from start to finish. Pros: quality care, attentive and friendly service more

Inconvenient location...very expensive services...and TERRIBLE customer service. Do yourself a favor and stay away. Pros: None. Cons: location, price, CUSTOMER SERVICE more