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Review content:
BEWARE! \r
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As a vintage clothing collector, I was a 100% faithful customer, spending hundreds of dollars a month with Davis, and putting up with wrong and late deliveries, poor attention to detail, and a seeming disregard for customer requests and instructions, all because they are supposed to be the best in Chicago, until...\r
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Just this month, they irreparably damaged a vintage English tweed suit of mine, and instead of admitting their mistake, they tried to cover it up with a VERY bad reweaving job which destroyed the suit.\r
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When I saw the big hunk cut out of the jacket and hurriedly rewoven into the trousers, I asked them about it. In turn they became hostile and arrogant, refusing to admit fault or try to make it up to me, in spite of the fact that they know they're the ONLY ones who EVER touch my clothes, and that the reweave magically ""appeared"" when it came back from being cleaned by them.\r
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After this, I went to NYC, where I took the suit to Alice Zotta, regarded by most as the best reweaver in the USA. She looked at the reweave, said it was very recent, and definitely a rush job. Again, when I presented the mounting evidence to Davis, the owner became defensive and tried to play the ""How long have we known each other?"" guilt trip. Not even a hint of trying to make a ""valued customer"" feel better about what happened.\r
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So, I'm out an irreplaceable suit, a bunch of money, and the cost of getting the suit reproduced, all because ""Chicago's best dry cleaner"" can't admit they made a mistake and lied about it.\r
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If you need a good dry cleaner in Chicago, go to Barry Regent. If you want to clean your wallet and not your clothes, go here.
Pros: Beautiful packaging, good at removing certain stains.
Cons: Overpriced, disregard customer input, will NOT admit to wrongdoing.
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