Combined Energy Services

This company should have -10 Stars \r I just called Combined energy for the 10th time as they never return calls , We built a new house and asked combined energy to come out and let us know where the best place would be to place the tank so we could pay a plumber to run the new gas lines \r They came out and told us to put the tank at the back of the house . \r Fast forward to winter , The driver cannot make deliveries because of the position of the tank , We are told we need to relocate all the gas pipes and move the tank to a new location .at our own additional cost\r \r No one at CES takes responsibility for the mistake , No Apology, \r Just go get gas somewhere else , \r \r The customer service is the worst I have ever experienced \r Jamie is extra nasty there , She screamed down the phone that today is Friday and I would not ruin her weekend and hung up the phone . Maybe she is the owner that can get away with speaking to customers like this . \r I called back to make a complaint to more

15 years ago we began using CES to deliver our cooking propane and had absolutely no issues with them until last year. For some reason, our 14 years on of on time payments are not good enough for them anymore, and they call us incessantly to extract payment. I mark every number they call from so I don't have to deal with them in odd moments - and they always manage to call from a different number! The phone calls are so friggin' annoying! Also, this last winter was punishingly cold and expensive for us, so it took us a little longer than usual, and more smaller payments at a time to pay our bills - BUT WE PAID THEM. So, I get this form letter in the mail yesterday saying that now we have to pre-pay for both of our accounts. 300 for home cooking propane - which would be three months or more of prepay, since we only use about 90 bucks a month of cooking propane a month - and 500 for our shop. \r I think this is extortion. With the utter sloppy payment procedures and record ke more

This year my experience with CES has been less than satisfactory.\r I came back from vacation to discover the gas tank empty. I called CES and requested delivery. I was told that it'd be done end of week, Thu at earliest. A friend brought me his BBQ tank. \r No one told me I had to be present at delivery, but I suspected a leak, and was anxious to have a pressure test. So on Wed PM I drove from the city especially to be there when the truck arrives. \r Turned out the delivery had already been made, the tank was not connected and the pressure test had not been done.\r I called CES again and was told that the technician would come Thu (or Fri, I am not sure) PM. No one said anything about extra charges. \r Thu or Fri AM I was about to go out shopping when the guy arrived – I almost missed him. He was very polite and helpful and did his job excellently. When I asked him how come he arrived at 9am, instead of PM, he could only shrug – how would he know?\r A few days ago I received a bill for more

My husband and I have been Combined Energy clients for over ten years. Service has always been great but for the past three years, there has been a major miscommunication with regards to billing and automatic payments. This morning we woke up to find our propane tank completely empty. No heat in the kitchen, no hot water, no stove, no dryer. I called and spoke to Lisa and was ready to cancel our account. Lisa is one of the most professional and friendly associates I’ve spoken to. She knew I was exasperated and freely let me vent. Within one hour she solved the problem for us. I cannot thank you enough for having someone like Lisa on your staff. She is the reason we will be staying with Combined Energy. \r After speaking with Lisa, she arranged a propane delivery by noon. At exactly twelve noon I saw the Combined Energy truck riding up our driveway. Ron was the deliveryman and once again I have to thank you for having someone like Ron on your crew. He filled our tank, chec more

Poor business in dealing with customers when you give no written agreement or verbal communication that you are allowed to add on to a deposit after it has been paid. I was asked for an additional $200, 4 months after giving a $325 deposit to turn on my energy service. I was told if it was not paid, my meter would be locked until it was. Don't appreciate the shakedown for money. I come from the NYC area where we use Con Edison, and they only bill you for what you use, not what you are projected to use. At least Con Edison gets it right,,and works hard for their customers in emergency situations, and will work with you with payment plans, not threaten you. A woman named Dawn who is employed there is the absolute worst person to deal with there, nasty, rude and needs some anger management. more

If I could I would give it NO stars!! They have the WORST customer service EVER!! As a customer service rep myself one of the first things they teach you is "THE CUSTOMER IS ALWAYS RIGHT"...regardless good customer service brings in customers and word of mouth is one that multiplies a business quickly! We had no choice but to use them as that is who contracted the tanks in the development where we were building. From the very beginning we ALWAYS paid our bills and relished our time between April and October when we did not have that hefty propane bill. We would watch our tank and fill accordingly. Unfortunately I lost my job and the economic crunch that was upon us HIT us hard!! We used to be able to order our propane and pay the bill after delivery. Then ALL OF A SUDDEN a billing mistake ON THEIR part became our problem. I had called to get a final bill for May so I knew everything was paid...I sent out a check never to think about it until the cold weather came upon us on more

Train your customer service staff and delivery drivers on customer service and basic math and learn to take responsibility for your employee's mistakes instead of blaming the customer. Poor business practices more

Awful delivery and customer service. I was overcharged 30 cents a gallon, and when I called up that same day, I was told it would take 10 days for a refund. A month after my delivery I call and they tell me they sent the check out that day. Over a week after they've supposedly sent my check out, it still isn't here, but their records of my payment are alterred to say I paid the correct amount. When I speak to any customer service rep on their phone line, they are always rude when I ask about my refund. AVOID AT ALL COSTS, there are plenty of worthwhile oil delivery companies out there. DON'T GET ROBBED.\r \r UPDATE 1-18-13\r \r I'm even more disgusted by the service with CES. I finally received my check today, from my delivery on 12-3-12 for a surprising slap in the face of $15. Just some background: I paid for 150 gallons at $4.19 a gallon (628.50 excluding the taxes) on delivery with a check at a $30 prompt payment discount, totaling $605.75. I should have been charged 150 gallons at more

Dear Rich K: \r \r Sorry for your aggravation and we looked into your specific incident which didn't take long since every CSR in our office knows you all too well in your short time with our company as a "will-call" for fuel oil customer, meaning you watch your gauge and call as you need it. The problem is - we don't have a private truck waiting outside your house to deliver your 150 gal order the next day, especially when it gets cold - we tell everyone that we need at least 5 working days notice for deliveries since we have routes to we have to stay on or nothing gets done. \r \r The staff also relayed that you would call an order in and by that evening, you would call immediately saying you paid and should have gotten it by now - within 24 hours. Sorry, it's just impossible. Then you would leave messages on our company facebook page demanding a delivery - that's not a place we take orders Richard. \r \r In addition - public records at the Sullivan County NY government center show th more

Worst customer service experience EVER in Sullivan County. First, just after paying for propane, they almost took away my tank. Never aplogized. Then, a few days later, they call me to confirm that a delivery of oil was being made the next day. I thanked them. But no one ever showed up and no one called. So when I called that evening, they said, "We never promise a delivery date" and "we can't tell you when we will be in your neighborhood again." So they take your money quickly, call to schedule a delivery, then fail to make the delivery and don't even call to explain or apologize for what was clearly their mistake. When I criticized them on their Facebook page, they deleted me instead of taking the opportunity to make things right. Company in business almost 40 years has had plenty of time to get its office operations straight but no excuse for blaming the customer when they screw up. more

Every month I had to call to get my bill -- for some unknown reason they couldn't mail it or email it to me. It was getting incredibly annoying. The final kicker was when we moved and called 7 days ahead of time to get final reading on the tank for the closing, we were told that they couldn't do it because we lived in a different county. Interesting that they had no problem delivering propane but certainly couldn't deliver service. When we asked to speak to the manager or owner we were told we weren't allowed to speak to them. As far as the closing, they insisted that the new owner open an account with them (even though he lives in the wrong county!), they would top the tank and then credit us the difference. It will be interesting to see if I get a check considering I can't get a bill. more

My wife called CES on a Friday eve when our propane co let us run out for the 5th time. We pay our bills on-time and couldn't take it. They showed up Sat morning with 2 new tanks, safety checked our system and found the furnace vent had a hole which could have leaked carbon monoxide into the house. The old supplier fixed our furnace at least 3 times over the years and never said a word. Fair prices, on a payment plan each month all year, never let us run out since day one. I like buying from a local company and glad we found these guys! more

Dear Mark H: \r \r I was forwarded your comments and we looked into things extensively regarding your complaint within our company. I apologize for any inconvenience. We service thousands of customers for over 40 years and truly don't try to rip people off. \r \r After some searching, if we have it right - we dropped off a leased buried 320 gal propane tank for your swimming pool heater on a Saturday which yes, we had a summer fill rate for $1.95. We did this on a Sat since you said that you needed it immediately since your excavator was only available then and we did this on overtime at no additional charge. After the tank was installed - I'm being told YOU requested NOT to fill it. Unfortunately, we have to fill buried tanks or they will 'float' out of the ground with a heavy rain. Having a tank float is costly to rebury and dangerous if the gas line is damaged or severed. Just can't happen for safety reasons. \r \r The $5 rate is for cooking only, but I see on your account you wer more

I switched to CES as my fuel oil supplier over 5 years ago when my old supplier let me run out for the third time. I called them on a Saturday and a delivery truck was at my house in less than an hour. When my burner wouldn't start from being out, they sent a technician immediately and got our heat back on. They've been delivering automatically ever since and supply the propane gas for our cooking stove as well. I've talked my mom and other family members into changing to CES as well and I've never heard a complaint. Nice people, better than fair pricing and good service. Good to deal with a locally owned company that actually cares! more

I've known CES for close to 30 years. Good pricing and office ladies are very nice. I get heap assistance every year and on a fixed budget as a senor they are very helpful. Dispatcher Tom always takes good care of me as well. more

Probably the WORST experience I have ever had. Dishonest, liars, didn't honor a deal - and very poor customer service. They screwed up delivery by putting propane in the wrong tank on my property, then scrambled to make up excuses about why I had to pay for it. Not only that, they tried to rip me off after they quoted me $1.95 per gallon for propane, but then sent me a bill for over $5.00 per gallon. What a nightmare dealing with them. I DO NOT RECOMMENDED CES\r \r s more