Dear Mark H: \r
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I was forwarded your comments and we looked into things extensively regarding your complaint within our company. I apologize for any inconvenience. We service thousands of customers for over 40 years and truly don't try to rip people off. \r
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After some searching, if we have it right - we dropped off a leased buried 320 gal propane tank for your swimming pool heater on a Saturday which yes, we had a summer fill rate for $1.95. We did this on a Sat since you said that you needed it immediately since your excavator was only available then and we did this on overtime at no additional charge. After the tank was installed - I'm being told YOU requested NOT to fill it. Unfortunately, we have to fill buried tanks or they will 'float' out of the ground with a heavy rain. Having a tank float is costly to rebury and dangerous if the gas line is damaged or severed. Just can't happen for safety reasons. \r
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The $5 rate is for cooking only, but I see on your account you wer
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