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Businiess name:
Combined Energy Services
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Review by:
citysearch c.
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Review content:
Worst customer service experience EVER in Sullivan County. First, just after paying for propane, they almost took away my tank. Never aplogized. Then, a few days later, they call me to confirm that a delivery of oil was being made the next day. I thanked them. But no one ever showed up and no one called. So when I called that evening, they said, "We never promise a delivery date" and "we can't tell you when we will be in your neighborhood again." So they take your money quickly, call to schedule a delivery, then fail to make the delivery and don't even call to explain or apologize for what was clearly their mistake. When I criticized them on their Facebook page, they deleted me instead of taking the opportunity to make things right. Company in business almost 40 years has had plenty of time to get its office operations straight but no excuse for blaming the customer when they screw up.
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