Every month I had to call to get my bill -- for some unknown reason they couldn't mail it or email it to me. It was getting incredibly annoying. The final kicker was when we moved and called 7 days ahead of time to get final reading on the tank for the closing, we were told that they couldn't do it because we lived in a different county. Interesting that they had no problem delivering propane but certainly couldn't deliver service. When we asked to speak to the manager or owner we were told we weren't allowed to speak to them. As far as the closing, they insisted that the new owner open an account with them (even though he lives in the wrong county!), they would top the tank and then credit us the difference. It will be interesting to see if I get a check considering I can't get a bill.
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