Clyde S. Walton, Inc.

We have nothing but praise for everyone we have worked with at Walton which includes sales and service and everyone in the office. We moved into our house last year only to discover problems with both the oil heater and the central A/C. After repairs to the oil heater we signed a service contract and oil delivery plan. Recently we had Walton replace our entire A/C system. Everyone is so professional, there is total follow up and complete paperwork. We would highly recommend them to anyone! more

Walton was one of a few companies we had estimates from, and their estimate was about in the middle, money-wise. They had been our oil heat service provider for several prior years, which increased our trust that they would do a good job and be dependable. They showed up on time, completed the work in the expected time frame, and did a great job of cleaning up all the detritus that comes with a job like replacing an oil burner with a gas heater and hot water heater. The servicemen were unfailingly polite, and ensured that I understood all the components of the heating system before they left. We were completely pleased with their work! more

The installation was an excellent experience and I recommend the Company enthusiastically and without any reservation!! more

Very pleasant experience. The crew did a great job installing the systems while working within the confines of an old house. Clean work, attention to detail and it was on time. more

everyone was knowledgeable and professional more

The folks at Walton did a great job in converting our home from oil heat and hot water to gas. They did the job quickly and with little impact to our lives. The service men were courteous and cleaned up completely after the job was finished. Thanks. more

Men were on time, polite, efficient, and very nice to have in our home. more

Good job more

Unprofessional business practices....have caused me to leave Walton after being a customer for over15 years! In the fall of 2014 I found out that I needed a new oil tank and because of that I was instructed not to have any oil put into the old tank. I contacted your office several times to inform them NOT to deliver oil. On 11/24/14 they came and we're putting in oil and I ran out to my yard screaming for Bill M. to stop!!!! He had managed to put in around 50 gallons of oil in spite of my previous calls to your office NOT to deliver any oil. I personally took the delivery man inside to see my oil tank and he acknowledged that it needed to be replaced. Walton Inc. is continuously billing me for oil I repeatedly asked them not to deliver! I couldn't believe that the following week you came and filled up my OLD tank! The company replacing the tank said they would siphon the oil out of the old one and put it into my new tank. I paid you for that unauthorized delivery, but I will NOT do business with ANY company that blatantly and repeatedly disregards my requests and concern about service. Walton Inc. lacks the ability to effectively communicate within their own company. In conclusion, I the customer am expected to pay monetarily for their inefficient business practices. It is obvious that you have taken customer service to an all new low....so I'm taking my business elsewhere. more

The Walton team that installed my new oil burner were cordial, timely and conscience of their surroundings while installing the burner. They did a great job even though the weather conditions were not favorable which made the moving of the equipment more difficult.. Sales and credit were very accommodating and were timely with response and quotations. My old Oil burner had done me well for over 20 years and the Walton service team kept it going but it was time for a new one. Thank you team Walton. more

Our heat needed to be shut off during the install. Using his own initiative, Rob (installer) brought two portable heaters from his home to keep us warm. Walton uses a collaborative approach in every step. We always feel that our best interests are in the fore front. more

I have been using Clyde S. Walton, Inc. for over 35 years, as they do the heating and oil for my home, and I think they are a great company. They always arrive on time, do satisfactory work, and clean up after themselves. The prices are a little high but competitive; however, that's hardly their fault as that's just the way the market is. I would recommend them to anyone looking to have their home's heating and oil serviced, as they are competent in their work. more

I have been a customer of Clyde S. Walton, Inc.for 40 years now. They have always been good because they are prompt and timely. more

>Crew on time both days >Install completed in the stated timeframe >Laid tarps for dirt containment >Basement cleaner when they finished than when they began >Staff responsive from initial visit to give a quote to answering our follow up questions more

We found out we needed a new furnace during our furnace check in December. Unfortunately, we hadn't been able to get a furnace check earlier when we called in November. So, we were with limited heat for a week waiting for the install. Aside from the wait, the service and installation were excellent. All the guys who came out for assessment and install were professional and polite. They covered the floors while taking out old and bringing in new and cleaned up before leaving. They also setup the programmable thermostat they installed. more

Recently had major service work performed and Walton's people were professional, and things worked out very well as planned. more

These guys are a bunch of crooks. I gave them a check at time of service, but they kept hounding me to pay it again with threats to send to collection, etc.. . I knew that I paid them but they were most insulting. They cashed the original check, but they must have been hoping I will pay again . Best to stay away from them. RESPONSE FROM Clyde S Walton Inc: Mr. Sopko - I sincerely apologize for this mix up. You have every right to be annoyed with us. Given the circumstances, I would be also. I have personally looked into what transpired, and here's what I've found: Immediately following your September 25th heater certification, you paid in full with a check and handed it to our technician. Sometime between receiving your check and arriving back at our office, your check fell out of your file and landed between the seats in our technician's truck. The file was turned into the office, without your payment. Two months later, our collection department placed a call to you on 11/20 to follow up on what was "perceived" as an unpaid balance. Following protocol when unable to reach a customer, a voicemail was left with a reminder that payment for services rendered is overdue and asking for a return call to resolve. Unable to make contact, the process was then repeated on 11/26 and again on 12/1. Clearly you felt there no reason to respond, knowing you'd already paid in full. I get it. On 12/16 our technician found your check lodged between the seat of his truck and immediately turned it in. It was posted that same day and we stopped making calls. No attempt was made to get you to pay a second time once we found the money. But I certainly understand why it felt that way to you. In hind sight, we obviously fell short by misplacing your payment in the first place. Then, we should have placed a courtesy call to you on December 16th apologizing for our mishap with your payment and for the calls you received. I hope we, at the very least, showed you respect in those three calls asking for payment; and that you will forgive us for the mishap with your check, which snowballed into a rightfully frustrating experience. I would be more than happy to discuss this situation personally. My direct line is 267-638-0146. Your business and your peace of mind as our customer is important to all of us here at Walton. On behalf of my entire family, please accept my apology. Chris Walton more

You were very responsive to my initial call. Courteous and professional. Service did a nice installation and cleaned up upon completion. more

Wow. What a professional experience! Bill and Dan showed up on time and proceeded through the day in the most friendly and courteous manner. I have been sick for a week and really dreaded the thought of having this done today...something always goes wrong, there is always something I need to clean up or fix after the fact on my own with these situations. But, NOT today! Today I had 2 super professionals in my home who covered every square inch of my home with clean and appropriate drop cloths, who washed the walls down where they took the old and new tanks through, who cleaned up so thoroughly that you would not have known they were ever there, and most of all did not make me feel uncomfortable in my own home while I sat on the sofa nursing my cold. Such a great experience that the guys weren't even out of the driveway before I called the office to sing their praises. FANTASTIC! Thank you! more

Clyde S. Walton, Inc. was extremely great. Our furnace had cracked and we needed it for the winter season. When we called Clyde S. Walton, Inc., the manager went right into action to assist us. The manager was even nice enough to offer us space heaters for the cold areas of my home, until our furnace was fixed. Everything turned out fine, and we are very pleased with them. more