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Businiess name:
Clyde S. Walton, Inc.
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Review by:
citysearch c.
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Review content:
These guys are a bunch of crooks.
I gave them a check at time of service, but they kept hounding me to pay it again with threats to send to collection, etc.. . I knew that I paid them but they were most insulting.
They cashed the original check, but they must have been hoping I will pay again .
Best to stay away from them.
RESPONSE FROM Clyde S Walton Inc:
Mr. Sopko - I sincerely apologize for this mix up. You have every right to be annoyed with us. Given the circumstances, I would be also. I have personally looked into what transpired, and here's what I've found:
Immediately following your September 25th heater certification, you paid in full with a check and handed it to our technician. Sometime between receiving your check and arriving back at our office, your check fell out of your file and landed between the seats in our technician's truck. The file was turned into the office, without your payment.
Two months later, our collection department placed a call to you on 11/20 to follow up on what was "perceived" as an unpaid balance. Following protocol when unable to reach a customer, a voicemail was left with a reminder that payment for services rendered is overdue and asking for a return call to resolve. Unable to make contact, the process was then repeated on 11/26 and again on 12/1. Clearly you felt there no reason to respond, knowing you'd already paid in full. I get it.
On 12/16 our technician found your check lodged between the seat of his truck and immediately turned it in. It was posted that same day and we stopped making calls. No attempt was made to get you to pay a second time once we found the money. But I certainly understand why it felt that way to you.
In hind sight, we obviously fell short by misplacing your payment in the first place. Then, we should have placed a courtesy call to you on December 16th apologizing for our mishap with your payment and for the calls you received. I hope we, at the very least, showed you respect in those three calls asking for payment; and that you will forgive us for the mishap with your check, which snowballed into a rightfully frustrating experience.
I would be more than happy to discuss this situation personally. My direct line is 267-638-0146. Your business and your peace of mind as our customer is important to all of us here at Walton. On behalf of my entire family, please accept my apology.
Chris Walton
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