Three weeks after a service call, our facility was experiencing difficulty keeping one of our buildings cooled. I called Christian Bros. to set up an appointment. Without hesitation, the dispatcher set us up with the technician, Eric, who had previously serviced our equipment. She said Eric would call me within a half hour and, surely, he did! He was in East Mesa, we are in North Phoenix-Deer Valley. At 3 pm he said he would arrive at 5pm- he showed up at 4pm. After testing the airflow in the building he quickly determined that someone had turned on the air handler for our removed swamp cooler. A simple fix, but one we would not have identified, considering none of us have ever touched that control box. He previously said that this 20+ year-old heat pump should be considered for replacement: a lesser service technician would have stood by that observation and insisted we replace the unit. Being a church, we don't have the means for such snap decisions, so it was refreshing that a company like Christian Bros. had our back. As their name implies, they are truly Christian Bros.!
RESPONSE FROM Christian Brothers A/C, Plumbing and Electrical:
Wow, what a nice compliment, Christian Brothers A/C, Plumbing and Electrical, we definately have the best interest of our customers at heart.
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