Belfort Furniture

I am in the midst of a problem with Belfort. I will keep you updated as this situation progresses. \r \r I spent $$$$ on a settee made by Craftmaster. I purchased high grade fabrics. Paid in full. After only 2 weeks, the pillows do not regain shape; the pillows are smaller than the fabric casing so that the corners and sides flop; the fabric on the seat cusion pulls, distorting the pattern, & the seat cushion does not lay flat. Looks a mess. \r \r Belfort Customer care required I send photos,so I sent several photos with details. Belfort says that the manufacturer, Craftmaster, says ""this is normal"" for their specifications, all you need to do is fluff the pilows, and they refuse to do anything, unless I pay again for the cost of new pillows and cushions. Everyone who has seen the pillows & cushions says they are a mess. It was also very insulting to be told that I need to fluff pillows -- (yes, I know enough to try and fluff pillows -- I told them that no amount of fluffing or adjusting of the casing makes a difference.)\r \r The pillows & cushions are obviously defective. So far, Belfort says they uphold the manufacturer over the customer. Belfort Customer Care has submitted a new request to the manufacturer, but they tell me that whatever the manufacture says is what they uphold. They support what the manufacturer says, over the customer. \r \r Once this problem started, I looked at the many reviews on-line and I see that there are similar complaints: Someone receives a defective product, but the manufacturer says the defect is ""normal"" and Belfort sides with the manufacturer, regardless of photos. There are some reviews that describe that Belfort finally sent someone out to their house to look at the defect and once they see the defect themselves, they might repair the item -- but this is only after months of emails, phone calls and frustration, as well as time-consuming to schedule the appointment, and sometimes the problem still is not resolved. In one case, the customer said Belfort finally sent someone out to their house to look at the defect and the man agreed it was defective -- but by that time, the warranty had expired! \r \r In the hope that I do not have to go down those similar paths, in addition to communicating with the Belfort Customer Care, I contacted the President of Belfort, Dan Kennedy. I am now waiting for him to return my call. I am hoping that Mr. Kennedy will be able to help me, as the customer. I saw on-line that Mr. Kennedy is reputed as someone who is helping Belfort to regain their image as standing by the products that they sell. I also read that the CEO of Belfort, Michael Huber, especially hired Dan Kennedy in order to address Befort's attempts to rebuild an image that they put customers first. I will keep you updated on this site as to the progress of my issue. \r \r It is a shame, really, -- I paid top-dollar for what was supposed to be a fine piece of furniture. My new sette looks worse than a fold-out couch I purchased from IKEA. \r \r And, I have already wasted more time and energy than anyone should have to spend on a piece of furniture.....and it still is not yet resolved. \r \r Keep checking back here because I will let you know how it goes. \r Till then, you may wish to hold-off on any major purchases at Belfort.\r Pros: good advertising Cons: so far, they don't seem to stand by the products they sell more

I have had several furniture experiences here. I bought a kitchen table and the chairs (wood) fell apart within 5-7 years. I paid about $800. I also bought a king size bed when I was pregnant and was promised delivery within 4-6 weeks. I slept on a mattress on the floor for 6 months. I wanted the bed because I was pregnant and then slept on the floor! I have since gone to Haverty's and bought a new kitchen set and a daybed plus bunkbeds. Excellent products and delivery. I did pick up and that was a breeze too. I recommend changing to Haverty's. You want quality, good prices, good delivery, and excellent service, its not worth the hassles of Belfort! more

Was hard to Find the store at first and the parking lots were full. But they had a ton to choose from and pretty good prices.\r I was under the impression that cars, mattresses, and furniture were nogotiatble, but that is not the case here.\r I spoke to 5 different sales people and all of them spoke of a price guarantee and that their prices are the lowest in VA.\r My sales person was knowledgable but couldnt relate to my needs as he had no kids that destroy furniture.\r I will go back soon and work with another sales person who understands my wifes and my needs for more durable furniture.\r I plan on buying from here as it has a decent selection and a fair price. more

I had a wonderful experience shopping for furniture with my designer, Our Salesman Nik Daniels was so helpful and not pushy at all, We purchased from the collection Huntington House and even though we were quoted up to 12 weeks, I had it sitting in my home in 6 weeks, I wont be going anywhere else for my furniture, Thank you Nik and Belfort furniture more

Never again will I buy another piece of furniture from Belfort. In April 2008 we purchased a 'Craft Master' sectional sofa for our media room - cost $2,400. Let me tell you, no master worked on this one. Right away we noticed the signs of poor workmanship. The fabric was not stretched over the frame correctly and pulled to one side. The seat cushions were not wrapped with cotton lining which causes the cushion covers to shift on the cushion. You never know where you will find the seam or zipper. The back cushions appeared to be insufficienty filled and make the sofa look like it is 10 years old. Well this is what we noticed right from the start. However, one week into our ownership we noticed that we had a rip in the seam on of the armrest and a hole in of the back cushions. we called Belfort and they sent their repair man about 2-3 weeks later. The repair man was able to fix the arm, however he said he had to order a replacement for the cushion cover. Belfort customer service call more

We just bought a new dining room and bedroom set, to include new mattress from Belfort and so far have been nothing but happy. We do not buy furniture often, as it is often such a tedious experience. Belfort's selection is fantastic, though it is spread out among many buildings. We ended up buying one set from clearance -- great deal -- and ordering the dining set from "Basics" and the mattress from the "Mattress Store." Our salesperson -- Nancy -- has worked there for years, in most of the departments, and knows them VERY well. She was able to help us all along, and knew what was in the other departments. She handled all of the ordering, between departments, and was very patient. We took delivery of the first part of our order yesterday, and it went very well. They gave me a three-hour window, and then gave me an hour call-ahead. Delivery men was very professional and efficient. I am surprised by the number of negative reviews on here. From our optic, we could not have more

Ordered a custom sofa that showed up in the estimated time given and in perfect condition. We will defiantly shop there again not only for the great prices but for the great sales staff! more

I have ordered furniture from Belfort many times. THey have a wide range of product some much better made than others. If you order a cheap brand you are going to get cheap furniture that will not last. I would suggest that you do some research first to determine how to spot high quality furniture from the lesser quality brands. I always purchase the better quality stuff so I have never had a service issue however I do have one complaint with them and that is with their delivery dept. I have purchased furniture from many stores in the area including THomasville, Drexel Heritage etc and Ethan Allan. My furniture has always been delivered in pristine condition except for Belfort deliveries. It seems as if they cannot even be bothered to dust the case pieces before they deliver them. I have received pieces that have been dirty and dusty. When I purchase furniture I expect it to come to me in perfect condition. They really need to improve their delivery service. more

Bad experience here. I spent about 5-6 grand here for family room sofas and a sectional with chaise for the sun room. Sofas delivered without any rubber pads to go underneath to protect the hardwood floors. When I called the salesperson said "Oh! these sofas don't come with the rubber pads, you have to order them separately." When I ordered for the living room sofas from Haverty's, they provided the rubber pads for the sofas, and even some extra ones without even asking......My sunroom floor now has some scratches, wish they could have told me ahead of time, I would have just ordered from Haverty's. more

My wife and I purchased a very expensive mattress at Belfort Furniture on the advice of their expert mattress salesperson, Jackie. She assured us that the mattress we purchased was the highest quality and best choice for someone who has had past back trouble. Two weeks after the mattress was delivered the mattress developed deep indentations and multiple lumps and valleys. Every morning I woke up with back pain and fatigue. When I called Jackie she told me it would be no problem the store would take care of us and see that we had a proper replacement. That never happened. The manager I spoke to said there was nothing wrong with the mattress, although she refused to come out and check it. She told me that I should never have purchased the mattress as it was not suitable for someone with a history of back trouble. When I reminded her that her salesperson recommended this mattress, she ignored that and said there was nothing the store would do. We spent $2,500 for a mattress that we canno more

On April 3rd 2009 my husband and I went to Belfort Furniture and placed a special order couch and love seat set. Our sales person assured us that we would have our furniture in 6-8 weeks. He emphasized 6 week but we knew there was a possibility of it being 8 weeks, no problem. We are still waiting for our furniture and its been 3 months. Needless to say we will NEVER do business with them again. Every time we called was a false expected arrival date.It would get push back with every phone call. First excuse was our sales person's wife is sick so wasn't able to return our calls, the warehouse delivery schedulers mother was in the hospital so we weren't able to schedule delivery, the office manager Denise cant give a straight answer on when we should receive the furniture. My husband even spoke to the President of the of Belfort. He TOO had FALSE information as to when our furniture would arrive. We have lost all confidence in them. They are not a credible company and I would warn any more

Ordered EXPENSIVE sofa and loveseat but requested the pillows be zippered. Salesman phones manufacturer to check on this since zippers have not been the norm. Comes back and tells me Manufg. changing policy and all pillows will have zippers unless they are fringed, which mine were not. Pillows arrive without zippers. I phone Belfort. Told to wait 4-6 weeks for replacements. Two weeks go by and they call me and tell me it will cost more for those zippers. I ask for manager. Only get voicemail. Still waiting for someone to call me back. more

I read the good and bad reviews posted here for Belfort Furniture and decided to post my experience. It may not be indicative of their overall service, but if it is, buyer beware. We looked at a few furniture stores before stopping by Belfort. The style of bedroom furniture matched our taste and the prices were competitive. The salesman's claim to have the furniture delivered in a week sealed the deal. Well, that was 7 Mar 09. Its 22 May 09 and still waiting on our furniture. After the first 2 weeks went by and no call from the store, I called and was told there was a delay and we should have the funriture delivered in another 2 weeks. Two more weeks go by...no call from the store (you see the pattern). Each time the salesman makes excuses that they are at the mercy of the manufacturer and how many pieces they ship to their stores. If that's the case, Belfort should identify this shortcoming to their customers and not lead them to believe otherwise. More importantly, in this day more

I purchased a beautiful recliner that I needed to replace one my cat shredded RIGHT BEFORE FAMILY VISITED. I was devastated that it had to be ordered, because I didn't have enough seating. The floor manager actually checked to see if they had one in the warehouse, and voila, I got my chair that very day. He really went out of his way that afternoon. You never see that kind of customer service. I'll definitely shop at Belfort again. more

The worst experience ever!! We bought a small sectional w/ a chaise but was delivered w/o the chaise. Apparently the sales person forgot to order that piece and it would take another month or so to get it. The sales person did admit to her mistake and apologized and said she'll put a rush for the missing piece. Next, we bought a another larger sectional. The day before it was supposed to be delivered we received a call saying the manufacture sent the wrong item and that they couldn't deliver the item. He said he'll put the order in again and deliver will be the same as if we just put in the order today (another 4-12 weeks wait). He said that he will let our sales person know about the issue. So we thought we would get a call from the sales person, but we didn't. We were annoyed as no one from Belfort sales called to acknowledge the problem or offer to put a rush on the order or even provide us a loaner (we moved into a new house and we have NO furniture) or even offer to deliver the of more

Nearly 4 or 5 month back we purchased the complete living room set from them and with in a month the Sofa and chase gives a problem. So we call the customer service and they send us a guy after 2 week and left without telling us what is a reason, when I talk to their warranty specialist "Mike" he told me that this is a spring problem because of abuses use, I told him the guy took the pic and nothing else he told me that my staff is my eye and by pic we know what is a problem.Than I talk to Rene from customer care and she told me that she will send third party to take a look. the guy come and told me that this is not a spring problem, this is a basically a Cushion problem. After 3 week I called Customer care and they told me that we are checking with Manufacturer and will get back to you. Final decision is that this is customer problem nd we can not do any thing, do what you want to do.SO I request all of you to buy from some nice store and also state department has to come and make som more

I purchased a mattress and box springs from this store for $899 (Should have priced around because they were three hundred dollars less down the road for the same brand/model), they delivered the mattress in a uhaul truck (?!) and the two people putting the frame together didn't put the frame together correctly, so I laid in the bed and CRASH! Ripping the bottom fabric and some of the side fabric. I call Belfort. It takes them a WEEK to come back and fix the frame. Leaving us with no bed for a week!!! No apology, nothing. Save yourself the hassel, go elsewhere. They look impressive with their big furniture center, but I was not impressed with the entire process. more

First I purchased a bedroom set from them which went well. Then I purchased a glider chair and ottoman for the nursery which didn't go well. First, the bed slat broke so they had to send someone out to take pictures since its a manufacturer's defect. I was suppose to receive a call the night before as to what time he would show up. No phone call, he just showed up! I had a call about 2 weeks ago arranging the chair delivery so I scheduled it. I sold the old glider in the nursery the day the new one was to show up. No one showed up. So, now I have no chair to rock my baby to sleep! Not only that but when I purchased the furniture it was suppose to be a 12 month no interest. When I called to see what happened to the chair and ottoman they told me if I wanted to pay the balance they can schedule delivery. I explained that it was 12 month no interest which they had no record of - that was the only condition I had to purchase the furniture. I wasn't desperate to buy any type of more

If you are looking to buy furniture at any price point this is the place to start. They have three different price points to chose from so you can choose which gallery to look at and don't have to fill like the sales people are pushing you to buy something out of your price range. The downside is this is a little out of most people's way and its the only location but with so much to choose from it is great. Also if you order something that needs to be assembled they do that as part of the delivery fee which I thought was great. more

Belfort furniture has some of the nicest quality furniture selections in the area. They have a basics gallery, the original gallery and another more contemporary gallery. The delivery is usually quick given that all the upholstered furniture usually has to be ordered. The customer service goes hot and cold. Sometimes they are on top of the orders and any complaints and other times they are fairly delinquent. However, the selection and quality is the best I've found in the area. more