Nearly 4 or 5 month back we purchased the complete living room set from them and with in a month the Sofa and chase gives a problem. So we call the customer service and they send us a guy after 2 week and left without telling us what is a reason, when I talk to their warranty specialist "Mike" he told me that this is a spring problem because of abuses use, I told him the guy took the pic and nothing else he told me that my staff is my eye and by pic we know what is a problem.Than I talk to Rene from customer care and she told me that she will send third party to take a look. the guy come and told me that this is not a spring problem, this is a basically a Cushion problem. After 3 week I called Customer care and they told me that we are checking with Manufacturer and will get back to you. Final decision is that this is customer problem nd we can not do any thing, do what you want to do.SO I request all of you to buy from some nice store and also state department has to come and make som
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