Apple Ford

In 2005 I purchased a new Ford Ranger. This was the 3rd vehicle I purchased from Apple ford but it will be my last. And it will be my last Ford product. From the day I bought this vehicle I have had nothing but problems that should not be occurring in a new vehicle. Bad altenaters,batterys, air conditioners, alloy wheels that started corroding off the vehicle after 3 years and had to be replaced.......and most recently, with only 110 k miles (10 k over the extended warranty) the motor blew up.....completely froze up.......... even though regular oil changes and maintenance was done. Contacting Apple Ford about the wheels a few years ago did not even get a response and a waste of my time. What a piece of crap product. Fair warning ....Dont buy a ford and if you do.....don't do it @ Apple. more

In 2005 I purchased a new Ford Ranger. This was the 3rd vehicle I purchased from Apple ford but it will be my last. And it will be my last Ford product. From the day I bought this vehicle I have had nothing but problems that should not be occurring in a new vehicle. Bad altenaters,batterys, air conditioners, alloy wheels that started corroding off the vehicle after 3 years and had to be replaced and most recently, with only 110 k miles (10 k over the extended warranty) the motor blew up completely froze up.......... even though regular oil changes and maintenance was done.Contacting Apple Ford about the wheels a few years ago did not even get a response and a waste of my time. What a piece of crap product. Fair warning ....Dont buy a ford and if you do.....don't do it @ Apple. more

I received excellent service at Apple Ford Quck Lane today. They were willing and able to correct issues with the TPMS on my Expedition's wheels caused by a tire store. They could have easilty charged for the service to reactivate the TPMS but did not. They solved my issue in about 20 minutes. more

After searching the internet I finally tracked down the Ford Flex I wanted - right color and equipment - at Apple Ford in Columbia MD. I spent about a week emailing back and forth with the salesman, Neville Dick, over the price and the details of the deal. Since I was in New York and would be traveling 4 hours to pick up the car, I wanted to be sure everything went smoothly and conveyed this to Neville. Somewhere in the middle of the negotiations it occurred to me to ask for the odometer reading. I knew it should only have a few miles on it and wanted to make sure this car hadn't been heavily used as a demo. I didn't think it was a problem because their pictures showed the car with the tire protectors still on and since this was a pretty loaded car, I figured they weren't using it for demos anyway. Except the salesman kept putting off giving me the answer. In the hub-bub of making the deal and travel arrangements and getting insurance for the new car, I almost let it slide.\r \r A more

Apple Ford. I received a flyer in the mail saying if you scratch off 3 poke chips showing 25k dollars you win 25K dollars. However in the fine print it says you dont win. so I went to the dealership. I didn?t win the instant 25k. but I did get another chance to win the 25k by receiving a scratch off a ticket with 30 blocks with the main objective of finding 6 keys. if however you scratch off for example the first square and it?s not a key u lose. but on the bright side I won a free 12 mega pixel camera! Drum rollllll?.. the catch is a 49.99 processing fee, it?s from china, there is no brand name associated with it. Never will I buy a car dealership that hands out garbage to bring customers in. more

Find somewhere else to buy your vehicle. Very unprofessional. Salesmen are too busy smoking cigarettes at the front door of the dealership. I was seated by the front disk at one of their round table inside to be helped. 20 min later I was asked by a salesperson to find another place to sit at. When I politely informed him that I was seated by their front disk person for help, he raised his voice and in a rude unprofessional manner he asked me to move on. I got out and never came back. not recommended more

Find somewhere else to buy your vehicle. Very unprofessional. Salesmen are too busy smoking cigarettes at the front door of the dealership. I was seated by the front disk at one of their round table inside to be helped. 20 min later I was asked by a salesperson to find another place to sit at. When I politely informed him that I was seated by their front disk person for help, he raised his voice and in a rude unprofessional manner he asked me to move on. I got out and never came back. not recommended more

All dealers are slimeballs when it comes to negotiating a car purchase, it just depends to what degree. We used a car buying service through ZAG dot com, which I highly recommend as a great site to calculate a deal. Consumer Reports uses them as their car buying service for subscribers. Apple gave me the best quote, granted. But they tried to rip me on charges for tags, title,etc., which were ~ $150 above what they should have been. It's illegal in Maryland to charge for a profit above the actual state fees, but they did it anyway. The dealership owner probably greases politicians' campaign coffers to get away with it. They also tried to charge sales taxes on the delivery and documentation fees, which is also in violation of state law. Tax is only charged on the final sales price of the physical product; that is what I was told 3 times by the state DMV. Delivery and doc fees are services. So they have been suckering thousands of unsuspecting buyers, no doubt. All I can do is refuse to pay them, which I did, and report them to the Attorney Gen and inform consumers like you. I got almost all of my demands in the end, except for the doc fee. The doc fee is an industry collusion (collusion is illegal) of which buyer payment is not mandated by law. Next time I will kill any deal if that fee isn't removed. more

All dealers are slimeballs when it comes to negotiating a car purchase, it just depends to what degree. We used a car buying service through ZAG dot com, which I highly recommend as a great site to calculate a deal. Consumer Reports uses them as their car buying service for subscribers. Apple gave me the best quote, granted. But they tried to rip me on charges for tags, title,etc., which were ~ $150 above what they should have been. It's illegal in Maryland to charge for a profit above the actual state fees, but they did it anyway. The dealership owner probably greases politicians' campaign coffers to get away with it. They also tried to charge sales taxes on the delivery and documentation fees, which is also in violation of state law. Tax is only charged on the final sales price of the physical product; that is what I was told 3 times by the state DMV. Delivery and doc fees are services. So they have been suckering thousands of unsuspecting buyers, no doubt. All I can do is refuse to pay them, which I did, and report them to the Attorney Gen and inform consumers like you. I got almost all of my demands in the end, except for the doc fee. The doc fee is an industry collusion (collusion is illegal) of which buyer payment is not mandated by law. Next time I will kill any deal if that fee isn't removed. more

I bought a 2006 Ford Mustang -new, from Apple Ford in Columbia, MD. I also purchased the extended 5 year warranty as I was driving my children back and forth from school every day and knew I was putting on about 100 miles a day just from school and work. Before my original 3 year warranty was up, we brought it to the attention of the manager that there was bubbling of the paint on the very front edge of the hood. They said that they noted it and to bring it back. I thought it would be fine to fix because they noted it. When we did take it back it was just over the years (although I purchased the 5 year warranty) they said too late... NOT FIXING IT! Then the cd player stopped working which they did replace. Now, not 2 years later the cd player is broken AGAIN already and they said... too bad NOT FIXING IT, although the car only 4 years old. They said oh well, your 5 year warranty is void after 75,000 mls.\r \r TO make things worse... when I complained about the rusting hood and peeling p more

I am so pleased with my experience at apple ford. My salesman was nothing but professional. He made it easy to understand what I was buying and helped me gain financing I didn't think that I qualified for. I will buy my next car here as I know I got a great deal! more

We have bought three cars form Apple Ford. Very satisfied with the cars; 2002 Escape, 2010 Mercury Milan, 2011 Mercury Mariner. Pleasant sales staff, friendly service staff. However,,,\r When we purchased the 2002 Escape we were told that there was "free oil changes for life". The honored the first oil change but none after that. When I discussed this with the general manager of Apple Ford he said the Free for Life program did not start until 2004. My wife and I both recall that when we purchased the Escape were were assured that there would be free oil changes for life. The dealership refused to commit to what we were told in 2002.\r I cannot understand why a company would jeopardize the relationship of a repeat customer for the cost of $30 oil change.\r Will I be buying car from Apple Ford in the future? Not likely. I am totally amazed at there unwillingness to keep a repeat customer satisfied. more

The 2004 F150 has notorious problems with spark plugs. Apple says they are supposed to be replaced at 60k--but they didn't do it then. When I got the 100k service, they didn't do it then either (I guess it's now part of the 60k service). Funny, my maintenance guide says 100k. Their claim: Ford must have given me the wrong guide. My claim: the book says, "2004 Model Year Scheduled Maintenance Guide".\r \r Fool me once, shame on you. If you are looking for a trustworthy and honest Ford dealer, I suggest you try elsewhere. more

Apple Ford's Collision Center TRI-STATE IS TERRIBLE! THE FIRST TIME I DEALT WITH THEM I WAS WRECKED INTO MY FRONT FENDER BY ANOTHER VEHICLE AND I DECIDED TO USE THEM BECAUSE THEY WERE CLOSE TO MY HOUSE. WAS NOT IMPRESSED WITH THE REPAIR. THEY MATCHED THE COLOR SATISFACTORY BUT I FOUND SCREWS MISSING AND THE INSIDE LINER OF THE FENDER NOT REPOSITIONED CORRECTLY. LIKE THEY SPENT AN HOUR ON IT BUT HAD IT FOR OVER A WEEK.\r I WAS HIT YET AGAIN WITH MORE OF A MAJOR REPAIR TO MY WHOLE FRONT END BUT IT WAS ONLY DAMAGE TO MY OTHER FENDER , HEADLIGHT AND A SUPPORT BEHIND THE FENDER. OUT OF NECCESSITY AND NOT HAVING A RENTAL, I HAD TO TAKE IT TO TRI-STATE COLLISION AGAIN. AFTER 3 WEEKS OF ME HAVING TO CALL EVERY FEW DAYS ABOUT UPDATES ON THE CAR THEY FINALLY SAID IT WAS FINISHED ON 3 SEPERATE OCCASIONS AND THEN WOULD CALL ME ON THE WAY TO PICK IT UP TO SAY THAT IT WASN'T FINISHED YET! FINALLY, ONCE IT WAS SUPPOSEDLY COMPLETE, WHEN I GOT THERE I IMMEDIATELY SAW THAT THE HEADLIGHTS WERE MISALIGN more

In my opinion, find somewhere else to go! In my case, while the car was in for repairs\r they broke the key off in the ignition. If Apple had an ethical and responsible repair shop they \r would have simply repaired the damage they caused. This what Apple did. In the body of a 3\r page repair bill, under an item labelled 107580, they reported they had broken the key off inside\r the ignition. Shame on me, I didn't actually read the repair bill word for word. Of course, no one verbally\r informed me of the damage at the time I picked up the car. In our the case, unfortunately, the damaged key\r would still start the car. We only realize the damage days later when a duplicate key wouldn't start the car.\r When I called them they simply refused to fix the damage claiming 1) they had "informed" us of the damage\r when we picked up the car and 2) the key was just "weak" and simply broke (never in my life has a key ever "just broke"\r unless forced). Long story short, if they are this creative in re more

n my opinion, find somewhere else to go! In my case, while the car was in for repairs they broke the key off in the ignition. If Apple had an ethical and responsible repair shop they would have simply repaired the damage they caused. This what Apple did. In the body of a 3 page repair bill, under an item labelled 107580, they reported they had broken the key off inside the ignition. Shame on me, I didn't actually read the repair bill word for word. Of course, no one verbally informed me of the damage at the time I picked up the car. In our the case, unfortunately, the damaged key would still start the car. We only realize the damage days later when a duplicate key wouldn't start the car. When I called them they simply refused to fix the damage claiming 1) they had ""informed"" us of the damage when we picked up the car and 2) the key was just ""weak"" and simply broke (never in my life has a key ever ""just broke"" unless forced). Long story short, if they are this creative in refusing to fix damage they caused, imagine how creative they can be when billing you for a complex repair. Pros: N/A Cons: Unethical and deceptive more

n my opinion, find somewhere else to go! In my case, while the car was in for repairs they broke the key off in the ignition. If Apple had an ethical and responsible repair shop they would have simply repaired the damage they caused. This what Apple did. In the body of a 3 page repair bill, under an item labelled 107580, they reported they had broken the key off inside the ignition. Shame on me, I didn't actually read the repair bill word for word. Of course, no one verbally informed me of the damage at the time I picked up the car. In our the case, unfortunately, the damaged key would still start the car. We only realize the damage days later when a duplicate key wouldn't start the car. When I called them they simply refused to fix the damage claiming 1) they had "informed" us of the damage when we picked up the car and 2) the key was just "weak" and simply broke (never in my life has a key ever "just broke" unless forced). Long story short, if they are this creative in refusing to fix damage they caused, imagine how creative they can be when billing you for a complex repair. Pros: N/A Cons: Unethical and deceptive more

AVOID APPLE FORD AT ALL COSTS!!!!!\r \r Purchased a new 2010 F-150 Lariat from Apple Ford. While waxing the truck at home, I found pre-existing paint chips with rust down to the metal. Took the truck back to the dealership,and the service guy had me take it to a body shop for appraisal. After the estimate was prepared, Apple Ford refused to have the necessary repairs made. Unfortunately, I had not noticed the damage prior to the sale due to the location on the roof. Who asks for a ladder to see the roof when they are buying a truck? Honestly, they would have laughted at me and thought I was crazy if I had even asked!!!! Anyway, neither corporate Ford nor the president of Apple Ford cares to rectify this situation. The president won't even respond to the letter and pictures I sent him, won't respond to my multiple voicemails, and won't return any of my calls. This dealership wants your money, but will ignore you after the deal has been finalized. more

Purchased a new 2010 F-150 Lariat, which Apple Ford obtained from another dealership. While waxing the truck at home, found pre-existing damage to the roof of the truck. Damage consisted of chipped paint to the metal and rust spots. Unfortunately, the damage was not viewable at purchase due to it being located on the roof. Took the truck to a body shop they recommended for appraisal, thinking they would have it repaired. Apple Ford accepted no responsibility and then refused to have the repairs made. I contacted both corporate Ford and Apple Ford's president, to no avail. Sent the president a detailed overnight letter with pictures, but he has thus far refused to acknowledge the letter or contact me. I have made nunerous calls to his office and left multiple voicemails, which he continues to ignore. This dealership obviously cares about making the sale, but then completely disregards any issues following the sale. Pros: absolutely none Cons: No regard for the customer after the deal has been made more

Purchased a new 2010 F-150 Lariat, which Apple Ford obtained from another dealership. While waxing the truck at home, found pre-existing damage to the roof of the truck. Damage consisted of chipped paint to the metal and rust spots. Unfortunately, the damage was not viewable at purchase due to it being located on the roof. Took the truck to a body shop they recommended for appraisal, thinking they would have it repaired. Apple Ford accepted no responsibility and then refused to have the repairs made. I contacted both corporate Ford and Apple Ford's president, to no avail. Sent the president a detailed overnight letter with pictures, but he has thus far refused to acknowledge the letter or contact me. I have made nunerous calls to his office and left multiple voicemails, which he continues to ignore. This dealership obviously cares about making the sale, but then completely disregards any issues following the sale. Pros: absolutely none Cons: No regard for the customer after the deal has been made more