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Businiess name:
Apple Ford
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Review by:
citysearch c.
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Review content:
Purchased a new 2010 F-150 Lariat, which Apple Ford obtained from another dealership. While waxing the truck at home, found pre-existing damage to the roof of the truck. Damage consisted of chipped paint to the metal and rust spots. Unfortunately, the damage was not viewable at purchase due to it being located on the roof. Took the truck to a body shop they recommended for appraisal, thinking they would have it repaired. Apple Ford accepted no responsibility and then refused to have the repairs made. I contacted both corporate Ford and Apple Ford's president, to no avail. Sent the president a detailed overnight letter with pictures, but he has thus far refused to acknowledge the letter or contact me. I have made nunerous calls to his office and left multiple voicemails, which he continues to ignore. This dealership obviously cares about making the sale, but then completely disregards any issues following the sale.
Pros: absolutely none
Cons: No regard for the customer after the deal has been made
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