Animal Hospital of Polaris

In reference to ""M B"", below. First let me address the ""5 dogs"" on the roof, as the story keeps changing. It was two dogs, MY personal dogs that climbed out a window while I was cleaning. I used to work for AC, and believe me; I am far from an irresponsible pet owner. My dogs have never been loose and it was a freak accident. You never even spoke to anyone at the hospital about it, as the only person we spoke to was a friend of Dr. Eaton's and it was NOT taken lightly. I was in tears and frantic as I called my dogs back in the building, as they NEVER leave my sight. And no, you never have to do everything recommended. When you go into a car shop and they give you a list of what your car needs, do you have to do everything? No. I have sat in on several appointments with you. We give you a breakdown of what we would do as pet owners. We never force an owner to do anything, however most are appreciative of our attention to detail and how thorough we are, especially when it comes to someone’s sick dog. I can't begin to count the number of things a ""full workup"" has caught that just basic care would have missed, life saving catches I may add. I wish you and your two Shih Tzu's the best and AHOP will continue to provide quality and thorough care for our patients. more

Had visit over the weekend a loved the staff and the cleanliness of the hospital. The entire staff was friendly and professional. Their recommendations were spot on and my pet is doing much better. Thank you for the great work and for helping my little buddy. more

BEWARE!! After being a client at AHOP for a little over 3 years, I have finally decided to take my business elsewhere. My boarding experiences were horrendous and my dog smelled terrible every time we brought him home. AHOP brought in new boarding management and offered me a night of free boarding. No Thanks! Glad I didn't take that offer, because I continue seeing reviews about bad boarding experiences. We also experienced the unnecessary treatment/shots like other reviewers. When questioned, I was told ""you don't have to do every treatment option we recommend."" If it were optional, they should have said so at the time of the recommendation!! My final straw was unreturned phone calls and seeing several dogs on their roof all in the same week (July 4th). The response to the dogs on the roof was nonchalant and brushed off. Apparently, the person who lives in the apartment upstairs left the window open and the dogs got out and were wondering around on the roof. I saw it first hand and even got pictures. It was taken lightly with no real concern. Needless to say, my dog has her annual vaccination exam with her new veterinarian tomorrow morning!! more

I DO NOT recommend this establishment. \r \r After a 3 day boarding, a white maltese is returned yellow, covered in urine, and his bed is soaked and crusted in urine, along with feces underneath the internal pillow. INCREDIBLE. \r \r I am more troubled that others have had this happen and complained over a year ago, and apparently nothing has been done to mitigate this issue. I would also warn folks that they have vaccines you must get prior to boarding. No other facility in the state that we could find requires these, and they come out to about $100. \r \r I appreciated the refund for boarding costs, but would prefer not having the experience. I can't recommend an establishment in the animal care business who did not take care of our pet for a short 3 day period. more

Animal Hospital of Polaris is great! They are not our normal vet, but I had to bring bothf our dogs in this am for some issues. The staff was very accomodating and wonderful. We will be back! more

Great and fast service! Staff has been extremely helpful and pleasant at every appointment to date. They are open later than normal practices which works well with my schedule more

Wonderful staff! The doctors and staff at Animal Hospital of Polaris are very professional and provide only the best service using advanced medicine and technology. more

A WONDERFUL PLACE WITH PROFESSIONAL AND CARING EMPLOYEES more

Let me start by saying I didn't want to give this place any stars but this site is requiring me to put something. We brought our dog here to be boarded for a week. We were returning one day early so we called that morning to let them know we'd be picking her up that evening. When we picked her up, the front desk worker told me I was paying for 6 nights and a bath and gave me my total. They brought my dog out and she looked wet so i figured they had just bathed her but when we got her in the car we realized that was not the case. What looked like wet fur was urine soaked fur that had sat so long it was dry. We brought her home and gave her a bath and the water ran yellow. It was horrible to think that our dog had been sitting in her own urine for what seemed to be several days. My husband took the receipt and headed right back. They said she was scheduled for a bath the following morning but since we came early she didn't get one. Yet they still charged us. Their resolution was to offer to credit our $20 for the bath and to give her a bath for free. Seriously?? No thank you! Even the manager couldn't offer any more and they were less than apologetic. The following two days our dog suffered from a cough and once that went away she started suffering from diarrhea which we are still trying to cure. Please, take my word, DO NOT BOARD YOUR DOG HERE!!!!! more

I have nothing but positive comments about the staff and the doctors. I had my dog in who after I took her home had a reaction to the shots given. They stayed late for me and even called me the next day to see how she was doing. Unheard of... I also have a bearded dragon and they were upfront and honest about not specializing in the care of dragons but the vet got on the phone with me, did some research and called me back with answers. She offered to exam my dragon but gave me the name of a vet that specializes in this. I was impressed and do not think that it is all about the money with them. Any vet visit is expensive, they on both occasions were upfront with the cost before they treated my animals. Animals are expensive and I think people dont take that in account before they buy them. If there is a question ask for the price before the appointment, I am confident that my animals get the care they need, and as a vet it is their job to recommend the best care that can be given. The ultimate decision maker is you. I don't put a price on mine. more

I took my dog in to get neutered and they had a list of charges that were ""necessary"" for the safety of my dog. Now mind you, other vet's don't charge for, or perform, ECG's, Laser Treatment (Electrosurgical Cauterizer), laser hair removal, but these guys stated it was a standard of care. \r \r What really sent me over the edge is that they agreed that an ECG was not necessary two months ago when they put my dog under for neutering (which they had to cancel because they found a staff infection), but when I brought my dog in the second time, the charges were mandatory. Either they are incompetent or a rip off, because you don't waive something one time and then state that your dogs life is threatened if you don't do it two months later.\r \r The last thing I will mention is that they have a sign in the lobby offering to save 10% on your day's charges if you post a review online. I would read the positive reviews that are posted with skepticism, at the very least. more

We all have options where we take our pets (and money). Choose somewhere else. I assume the care they gave my pet Dwarf Hamster was fine, but the way they administered services was surprising. No one conferred with me before services were given, at no time were costs discussed and I was shocked at the bill when it was finally presented to me. The worst part was that when I sent a personal email to the Doctor herself explaining my concerns (in a calm and rational manner) it was ignored. I responded with a ""poor"" review to their emailed survey and asked for someone to contact me...nothing. I think this place is hoping that there are enough new pet owners in Lewis Center that they can continue to make money off of new patients. We will never go back, not because of the price or service, but because it is obvious they don't care what you think (after you have paid the bill of course). more

Make sure you bring someone to drive you back home , because you will be without arm and a leg when you leave this place.\r My dog spent 2 nights there hooked on IV fluids. They gave him antibiotics for those 2 days and did 2 basic bloodwork tests. Total $1,350!!!!!\r Unbeliavable!\r After 2 weeks I took him to another vet for the same treatment( IV fluids and antibiotics for 2 days)= $320\r I took him to OSU after, since both of these places didn't have a clue what was happening with my dog. \r At OSU he had exploratory surgery, and spent 3 days in the hospital with all post op procedures for $2000.\r Animal Hospital of Polaris is in my opinion the most expensive vet in Columbus! more

Although they said they employed an exotics vet, the med student I got instead was not thorough in her exams for my 2 guinea pigs.\r \r I had to wait over an hour in the waiting room with my 2 cavies squealing away in the box at 8pm on a Friday night, the only patient in the waiting room. Granted they said there was an emergency surgery going on which is good he wasn't getting help, but still...\r \r I spent 2 hours at the vet that night waiting, waiting, waiting. When I finally was seen by the Dr. (or student?) she talked a TON and was sweet, but when it came down to it didn't follow through on the things she said she would email me about after she said she'd go look up some research and then get back to me. She didn't notice that my 2 rescued pigs both had bumblefoot and she didn't notice that one had a mammary gland tumor and she couldn't give me any idea as to how many babies or how far into her pregnancy my other guinea pig was.\r \r She never emailed me the signs of pregnancy, the cost of a C-Section, and I still haven't gotten results from their fungal tests, 2 weeks later. :( I called the next day to leave a message for her about the bumblefoot and have never heard back.\r \r All that, and it was expensive!!! There is no discount for multiple pets. :( A nice place to look at, but a real dissapoint ment for a small animal ""specialist."" :( more

Sadly we are moving due to a job change, but I have been trying to find the best way to thank some of the companies in town that we’ve worked with over our 7 yr stint in Columbus and I figured “what’s better than a little pda”?\r Anyways, Dr. Eaton and the entire staff at the Animal Hospital of Polaris are absolutely amazing. We live around the corner and were so happy when we found them. My husband and I have no actual kids, other than our two standard puddles! One our first things we did when moving here was find a vet and we couldn’t have been happier than with our decision to select Dr. Eaton and her staff as our vet. Their new facility is absolutely amazing and it seems like they’re open 24 hours. Any time we need anything they are always there. We have used probably service they offer from the hospital to boarding in their “Suites” to doggie daycare and of course with poodles the grooming. Ashley, Brittany, Gina, Michelle; well I could go on and on, but everyone over there is amazing and have always cared so much for Simon and Libby. \r Well there are many things we are going to miss about Columbus and one of the most is the entire staff at the Animal Hospital of Polaris. We will truly miss you.\r Yours Truly -\r Chelsea Paul & Family\r Pros: Everything under one roof - a one stop shop for animal care more

What an amazing facility! If you haven’t been there, this place is like no other vet “Hospital” you’ve ever seen. They offer every service under the sun and the hours that they’re open work great for me. I’ve been taking my English Bulldog “Liberty” to them since they were in their old facility across the street. Dr. Eaton and her entire staff have always taken great care of us. If you are looking for a new vet and live in the area go see her (or any of the other vets on staff), you won’t regret it. \r Dr. Eaton, thank you for everything ~ you’ve always taken the best care of Liberty when we come in and our daughter loves to visit with you as well. Thanks again and we wish you and your staff all the success in the world!\r \r Ryan T.\r Pros: They're always there and are the most caring staff more

This hospital and staff are absolutely amazing. I have been taking lab there (to Dr. Eaton) since 2004 since she was a puppy. She was my first dog and I always felt that she was my true first born and the care that Dr, Eaton and her entire staff have always shown has been out of this world. I read some of the other responses and just can't believe the people are talking about the same place, as I would recommend them to anyone. One time my adorable pup had to have emergency surgery and of course I was going out of town for business, Dr. Eaton even took her home with her at night to watch her until I could get back in town. She called me multiple times a day to give updates on my little princess. I have since gotten a couple more dogs and they have all received outstanding care from everyone the Animal Hospital of Polaris. I guarantee that if you are looking for a quality, caring and compassionate vet that you will be extremely happy with everyone at the Animal Hospital of Polaris. Also, not only have they taken incredible care of us over the years, the fact that their hours are services offered are unmatched anywhere will ensure that they will be our vet hospital of choice as long as were around. Go see Dr. Nikki (or any of the other docs) I know you'll be as please as we are.\r Thanks for everything Doc.\r \r Sincerely,\r \r Scott J.\r Pros: Open 7 Days a week, evening hours, full hospital & boarding Cons: Nothing, my wife and I love the entire staff~ more

My husband and I have been taking our cat and dog to AHP for years. Ever since they have moved into their new facility, located directly across the street from their old facility, the service levels have plummeted. Every time we have been through the door we see a different face, indicating to me that they are having a hard time keeping staff. \r \r At their old location, we would occasionally have to wait to be seen (when an appt was made) but in their new location, our wait times are ridiculously long (several times over 2 hours when a scheduled appt had been made). This has become the norm as opposed to an occasional event. One of the appts that I had with my cat required me to drop him off and return an hour later to pick him up. When I returned an hour later as asked, I sat in the waiting room for 30 minutes (with every exam room door opened except for one). Finally, a tech came out and asked me to follow her. She took me to the ""comfort room"", which is where I assume they take people to inform them of their pets passing, and asked me to wait there. Thirty minutes later, after sitting in this room freaking out with nothing but a chair and table with tissues on it, the vet brought my cat to me and said ""thanks"" as if making me wait in this room without telling me what was going on was no big deal.\r \r And finally, after taking our dog to this vet for 3 years, including puppy training and ALL of her vet appts, we were informed via voicemail by the facility owner that results had come back on some testing and our beloved pet had a cancerous tumor that would require surgery. In this voicemail we were informed, ""please give me a call when you get this message."" Really? That was left in a voicemail? This was our final straw. Very insensitive, very inconsistent and very unfortunate as we used to rave about our vet. I think they bit off more than they can chew with their new expanded facility and I am not willing to let my pets' care suffer because of it. We have switched vets\r Pros: used to be great before expanding Cons: insensitive staff, high turnover, unreasonable wait time more

This pet hospital has a HUGE OVERHEAD and NEEDS TO PAY THEIR bills through customers who do not know any better. Is this ethical????? DON'T BE PRESSURED. GET SECOND OPINIONS. BE A SMART CONSUMER!!\r \r Be smart before you take your pets here. You will get good treatment, but will be asked to return for ""follow-up"" appointments for and multiple visits for pets annually. You will even be asked to have your pet back for multiple visits even if it is on Rx food!!!!! BEWARE. You will be talked into these appointments, however they are not necessary. Don't get pressured in to this practice. \r \r This pet hospital has a HUGE OVERHEAD and NEEDS TO PAY THEIR bills through customers who do not know any better. Is this ethical????? DON'T BE PRESSURED. GET SECOND OPINIONS. BE A SMART CONSUMER!!\r \r Do your homework and don't get taken advantage of - your pet means a lot to you - but don't pay their mortgage to prove it! Pros: Convenient Cons: HUGE OVERHEAD comes right out of YOUR wallet! more

This facility is great and the veterinarians are wonderful. The level of ethics and professionalism is unmatched. I've been a client of this business since it opened and couldn't imagine a more caring, honest, compassionate and competent group of practitioners. When they say or do anything, they are always acting in the best interest of the client and the pet... and they know their limitations, which makes me all the more confident in my trust of them. \r \r I believe in karma and this business would not be the successful entity it has become without doing things right and doing things the right way! The prices are competitive if you shop around... and the fact that it is a one stop shop (boarding, grooming, doggie day care and a state-of-the art medical facility) makes it beyond convenient. You will love all of the doctors and staff!!! and I wouldn't trust my animals to anyone else (that includes some big name universities and other prominent vet clinics). From the receptionists to the technicians to the veterinarians, everyone has been so friendly, kind, efficient and just plain smart! Pros: competent staff, competitive prices, friendly receptionist, fantastic facilities Cons: traffic on South Old State Road more