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Businiess name:
Animal Hospital of Polaris
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Review by:
citysearch c.
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Review content:
My husband and I have been taking our cat and dog to AHP for years. Ever since they have moved into their new facility, located directly across the street from their old facility, the service levels have plummeted. Every time we have been through the door we see a different face, indicating to me that they are having a hard time keeping staff. \r
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At their old location, we would occasionally have to wait to be seen (when an appt was made) but in their new location, our wait times are ridiculously long (several times over 2 hours when a scheduled appt had been made). This has become the norm as opposed to an occasional event. One of the appts that I had with my cat required me to drop him off and return an hour later to pick him up. When I returned an hour later as asked, I sat in the waiting room for 30 minutes (with every exam room door opened except for one). Finally, a tech came out and asked me to follow her. She took me to the ""comfort room"", which is where I assume they take people to inform them of their pets passing, and asked me to wait there. Thirty minutes later, after sitting in this room freaking out with nothing but a chair and table with tissues on it, the vet brought my cat to me and said ""thanks"" as if making me wait in this room without telling me what was going on was no big deal.\r
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And finally, after taking our dog to this vet for 3 years, including puppy training and ALL of her vet appts, we were informed via voicemail by the facility owner that results had come back on some testing and our beloved pet had a cancerous tumor that would require surgery. In this voicemail we were informed, ""please give me a call when you get this message."" Really? That was left in a voicemail? This was our final straw. Very insensitive, very inconsistent and very unfortunate as we used to rave about our vet. I think they bit off more than they can chew with their new expanded facility and I am not willing to let my pets' care suffer because of it. We have switched vets\r
Pros: used to be great before expanding
Cons: insensitive staff, high turnover, unreasonable wait time
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