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Businiess name:
Animal Hospital of Polaris
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Review by:
citysearch c.
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Review content:
Let me start by saying I didn't want to give this place any stars but this site is requiring me to put something. We brought our dog here to be boarded for a week. We were returning one day early so we called that morning to let them know we'd be picking her up that evening. When we picked her up, the front desk worker told me I was paying for 6 nights and a bath and gave me my total. They brought my dog out and she looked wet so i figured they had just bathed her but when we got her in the car we realized that was not the case. What looked like wet fur was urine soaked fur that had sat so long it was dry. We brought her home and gave her a bath and the water ran yellow. It was horrible to think that our dog had been sitting in her own urine for what seemed to be several days. My husband took the receipt and headed right back. They said she was scheduled for a bath the following morning but since we came early she didn't get one. Yet they still charged us. Their resolution was to offer to credit our $20 for the bath and to give her a bath for free. Seriously?? No thank you! Even the manager couldn't offer any more and they were less than apologetic. The following two days our dog suffered from a cough and once that went away she started suffering from diarrhea which we are still trying to cure. Please, take my word, DO NOT BOARD YOUR DOG HERE!!!!!
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