Robert, gave a courtesy call before arriving, and arrived in a timely manner. After assessing the damage/situation, he provided a list of possible solutions and explained each one in detail. Once the solution choice was made, he promptly and professionally corrected the problem, and offered a discount on his services...His courteous mannerisms, prompt and professional service, bodes well for him and the company. Robert, thank you for a job well done! :)
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