Vigil's & Smith's One Hour Heating & Air Conditioning

Rip off!! Won't use again more

they do very good s job more

On time, very professional technician. more

I was never told when the project would be completed. The work lasted longer than expected and I had to reinstall some materials that were removed for the furnace installation. Specifically, the work started on a Tuesday, no work the next day and then seemingly done by Thursday with no communication on Tuesday or beyond. more

Very friendly and answered all my questions more

Every time there is service, something needs to be replaced. The old part was shown to me and I was told that it was working but it would go out soon. I had it replaced now. I have to take your word for the fact that it was bad. more

Very good thanks more

We contacted One Hour Heating and Air Conditioning for a quote to replacing our 14 year old Trane furnace with a new Lennox furnace and install central air (thus ridding us of the swamp cooler) using Lennox as well. Gary came out to give us a quote and I don't believe he could have been more informative as to what we needed and what the job would entail. When They came out to install the furnace and AC, the workers were extremely professional, very polite, and punctual. The workers ensured that we were informed as to their progress and were quite tolerant as I have a tendency to be right in the middle of everything. I believe that with any job of this caliber, there will always be some obstacles to overcome, as was the case with this installation. The workers informed us of the obstacle and ensured that we were involved with and agreeable as to the solution. The obstacle was very minor in my opinion but they seemed to care enough about their work to ensure our compliance. When they left the house, it was as clean as when they first arrived and this was a very dirty job. Highly recommend to all; Vigil's and Smith's One Hour Heating and Air Conditioning. more

Prices seem to be not compeitive anymore for service provided ? more

scheduled a same day service call with the help of friendly office staff. The technician was professional, thorough and intelligent. Will continue to recommend Vigil's to everyone. more

Mark was just a very knowledgeable person. Professional and friendly. more

Will definitely use One Hour in the future and recommend to friends/family. more

Technician very professional and courteous, also very knowledgable. more

The tech arrived in 90 min, found the same fault as another HVAC company. The tech was fine. However, they are lousy with the estimate process. Basically, was never told when Gary was coming, no one was home so no estimate was done. Called, talked to Lori, made a new appointment, asked to have them call prior, received a call the evening before the appointment confirming the appointment, now today was told the estimate was completed already. Asked for the estimate but they were not sure of where the estimate is exactly. RESPONSE FROM Vigil's and Smith's One Hour Heating and Air Conditioning: Not sure of where the communication error started, but our dispatch board shows we set an appointment the next day for the estimate at 10:30 am. Our comfort advisor arrived at the house at 10:30 and no on one was there. At some point Mrs. Mutschelknaus called back to make another appointment but wouldn’t set up a time with both her and Mr. Mutschelknaus and told us to forget about it. We have appointment times mornings, afternoon or evening times, nights or weekend to make it easy for both home owners to be involved in this important decision. We have about 15 different choices to choose from and want to make sure everybody is happy with the decision they made. This is also important because we offer a satisfaction guarantee. more

Fast and reliable more

Tom was great he explained everything and let me know the company could do anything in the HVAC area for our home when we needed anything! I did have the appt scheduled at 3 because I had other appts that day he called and left a message on my cell phone that he was coming early. I didn't get the message and had to make other plans. All worked out fine, but there might have been a good chance I wasn't home at his convienence and he would have wasted a trip. Be schedule conscious! more

I will definitely use them again should the need arise. more

Mario Miranda did an extremely thorough job of inspecting, cleaning, replacing old parts and adding an energy efficient device. We were very impressed! more

Your man arrived as advertised worked efficiently and made sound recommendations. Very satisfied/ more

I was informed of the condition of my unit and possible future needs. more