Tomball Dodge Chrysler Jeep

The service department is not very customer friendly. They do not provide appointments and take 2-days to provide a diagnosis. They do not provide loaner vehicles until a diagnosis has been made leaving me without a vehicle. The first warranty repair was to replace a motor mount and it took over a week. Now there is a ABS/Traction Control malfunction and still can't get an appointment. This time, I checked with another Jeep dealership (Autonation on i45) who got me right in for an appointment. I live close to Tomball Jeep and would like to do business locally, but will now go to Autonation for future business. Suggest you check into service departments before doing business with Tomball Jeep. more

5* service from Winnie! Will be recommending to all friends & family more

Vernon Cousino has been my service representative. He's very accommodating, returns calls promptly and is genuinely concerned about my well being and getting me in and out as soon as possible. I had a Honda before this Jeep and the Service Department at the Honda dealership was simply outstanding. Vernon has made me feel that way about Tomball Dodge Service Department. Craig Young more

I brought my wife's Durango in for warranty service and upon arrival I was very impressed with the customer service provide by Nathan Kendall. We have purchased 5 vehicles from Tomball Dodge since 2008 and have had service and warranty repairs done but this visit was by far the best at every level. Nathan was very prompt in calling us when the planned pickup time changed and kept us informed every step of the way. Great job Nathan. Nobody likes to be without their vehicle but it's because of people like you that can take a less than desirable experience and make it pleasant. more

I would highly recommend Tomball Dodge for anyone shopping for a new car. I worked with Andre Brown and he made the process very easy. Andre's manager, Jeff Nugent was also very helpful throughout the process. I showed up late on Thursday evening, looking to trade in our Audi and hopefully reduce monthly expenses. Andre and Jeff exceeded my expectations by making me a great deal on a Grand Cherokee. I had a goal in mind of how much I wanted to pay per month and they were not only able to meet that goal, but exceeded it, and I have to say that I think the Grand Cherokee is nicer than the Audi we traded in. At the end of the day, I had a sweet new Grand Cherokee, and saved about $200/month! Tough to beat that. Additionally, the Grand Cherokee had a minor issue with one of the rear fender panels (factory issue). Andre immediately reached out to the service department, and they ordered a new part and had it installed within a few days. Overall, a great buying experience. more

My husband and I have been in the market for an SUV (changing out of a sedan) for a while now. We got there fairly early in the day and were promptly greeted by Todd Wheeler. Todd was super helpful we test drove a bunch of cars that day. We even left and went down the road to the Toyota dealership to test drive a few other choices. \r \r After going to Toyota my 3 yr old was pretty cranky so we went home to let her take a nap. Todd called to check on us and when she woke up we went back to Tomball Dodge. Again Todd took great care with us. He was able to answer all of our questions, and I realize that he's a salesguy and that it's his job but honestly with the past 3 cars I've bought the guys knew about as much as I do about cars. Todd answered every question we threw at him. My husband did a bit of hard negotiating and we drove off in a brand new Jeep (THAT I LOVE!!!!) They have a play room to keep the kids occupied and everyone was very nice. So long as the great customer service doesn't stop at buying the new car these guys have a customer and a fan for life. Thanks Tomball Dodge! more

Todd Wheeler and Jimmy George are the best. If you're looking for a great vehicle at an affordable price, check out Tomball Dodge. You won't regret it! more

I visited Tomball Dodge after visiting another Dodge dealership without success. I was on a price finding mission...with the option to buy in the back of my mind, but ready to walk away. Going on 7+ years as a Top Producing Realtor, I consider myself a tough negotiator. I value customer service on a serious level. Jonathan Perez had one chance to make a 1st impression and he succeeded. He was determined to sell me a truck that night & I was determined I would only buy if it was the perfect fit all the way around. After an hour of negotiating & never abandoning the option of walking away, we made it work!!! Jonathan Perez & the staffof Tomball Dodge were superb & I will be a repeat customer of Tomball Dodge!!! P.S. Sorry Chevy, I passed on paying top dollar to replace my 2007 Silverado LTZ & upgraded to a Ram 2500 Cummins Turbo Diesel Lonestar Edition! SOOOOO much more for less $$$$!!! more

Our salesman, Matt Medearis, found exactly what my husband wanted - gave us all the information we needed and allowed us time to choose what truck we wanted. He was able to answer all questions and was very helpful throughout the process. \r We couldn't be happier with our purchase - love our new truck - Ram Longhorn Edition - it's the Cadillac of trucks!!!\r Thanks Tomball Dodge and Matt!!! more

It was a pleasure to work with Matt Meadearis at Tomball Dodge Chrysler Jeep.Hope to work with him again in the future.\r \r Loving my new Jeep!! more

Julie Clark at Tomball Jeep made purchasing our new vehicle easy. She understood our needs and went above and beyond to exceed those needs!! Way to go !! Go see Julie !! more

Thank you for excelente done by Sammy Elahmad in all servisse performed maintenance.\r Alberto Otaviano more

The experience was very good. I was able to look at online inventory and I found the truck I wanted. more

Very FRIENDLY STAFF, VERY PLEASED WITH THE INFORMATION AND OVERALL REVIEW AND KNOWLEDGE THAT WE WERE GIVEN WHEN TEST DRIVING THE TRUCK. more

The worst customer service experience I have ever had, BEWARE!!!\r \r We brought my wife's new 2013 Dodge Durango to Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front passenger side. Even their service adviser agreed that they had damaged the hood, bumper, right fender, and headlight area, and that she believed a porter had hit something.\r \r Tomball Dodge kept my wife's vehicle for 7 weeks and stated they were repairing the damage they did, but Tomball Dodge never repaired the damage. We removed our vehicle from Tomball Dodge and now they are trying to claim they didn't damage our vehicle. We have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop because Tomball Dodge was unable to in the seven weeks they had the vehicle for the oil change, to repair the damage they did.\r \r I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner did we get a return call from their GM a week later. He promised to get back to me the next day, and another week went by and I had to initiate the communications, again. \r \r The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least eight vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. It has been at least 2 1/2 months since we brought our car to Tomball Dodge for the oil change and we still do not have use of the vehicle.\r \r My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge, BEWARE!!! more

Tomball Dodge had my vehicle for seven weeks for an oil change, damaged the vehicle, and when I escalated to their GM he said that they identified employees that were going above and beyond to provide excellent customer service and that is why they held my vehicle for seven weeks. Their service department had promised to repair the damage that they did, and did not, and somehow this was employees "going the extra mile". I should have driven a few more mile and went to a different dealer ship if this is how they go the extra mile. \r \r "Going the extra mile" to provide customer service has to be one of the dumbest statements I've ever heard. They didn't return phone calls, they didn't provide status updates, they didn't deliver a repaired vehicle five times when they promised, and somehow they're trying to spin this into an excellent customer service. This is the epitome of disconnected management. They obviously have absolutely no idea what taking accountability for their own mistakes more

Came back to buy another car, at first we had a bad experience with other employees. But Elvis did his best to make us have a better experience and he succeeded. Im very happy with my purchase and thankful Elvis was able to help and sale my second challenger.\r more

A very nice experience especially with Eric. Also Mary and Leroy were good. more

Very knowledgeable on what he is selling. Very professional and looked for the car and color that I wanted.\r more

I went in it get my Bluetooth fixed. Since I work a lot, I need my vehicle. So after a lot of coaxing, Nathan agreed to help me get a rental vehicle. When he called enterprise, they were out of vehicles. So I had to wait for an hour while they checked out my vehicle. Nathan then came back and told me they couldn't fix my car because they didn't have the right part in stock. He said they would order it and call me when it was in. This has been almost three weeks and still no phone call. I am a mom and work a full time job. I feel like my time was wasted and no one did what they said they were going to do. Now I have to drive the 30 miles back to the dealership, when I finally have some extra time and if that part ever comes in, and cross my fingers that a car rental place has a vehicle that I can use. I mean, it's not like your dealership has a thousand cars just sitting there or anything. more