Southwest Plumbing

Did everything correctly and courteously. more

I needed a plumber! No one wants to call a plumber but I needed one bad. I had seen the trucks and the TV commercials so I decided to give them a call. My toilet was overflowing and would not stop! The guys showed up right away and figured out that my sewer was backed up. They told me that they thought that it must be the city main because the water just kept coming. The younger guy ( an apprentice i guess) started cleaning up the mess while the other one investigated the problem. In minutes he came back in and said that the city sewer was full and that he had called the city and they were on the way.When the city cleared their line my problem went away. The plumber did say that the lines in my house should be cleaned because they had been filled with the city sewage. It all made sense so I had them do the work.My charges were under $500.00 and I was glad to pay it. I could have been taken advantage of and would have signed anything to get my sewer fixed. It is refreshing to know that South West Plumbing cared more about me than taking my money. Thank you South west I will call again more

Very responsive, solution drivers. They intstalled a water heater and furnace and worked 12 hours straight. Effective, nice guys who cleaned up and did a great job, the day I called. I would call these guys again in a heartbeat. more

Technician kept me informed as to progress of installation. Had me look at work when completed. Definitely efficient. Cleaned up as they went along. Arrived on time. more

Chris was friendly and professional. I really appreciate the extra steps he took to explain things to me and make suggestions for future improvements. more

I felt lucky to get anyone to come out on Super Bowl Sunday! He was very efficient, neat and did a great job + was very nice too. more

I think I finally found a new home with SW Plumbing. Over the years, I have had different plumbing needs and was basically dissatisfied--either on service/timing or pricing. From Ashley and Rose answering the phones (who I tried to steal away from you because they are so friendly and professional) to Ron M and Tyler O, I couldn't be more pleased. Especially Ron and Tyler! Ron the journeyman, assessed each of my plumbing needs, and treated me as a partner in the process. Ron knows what he is doing, and took the time to give me options and alternate possibilities on some issues. I felt like a friend was doing the job. Most importantly, I know if something fails, he will be right back out to address it. All items that could be completed were done with an air of professionalism hard to find in the plumbing business. One item I deferred on was the replacement of a bathroom water supply. I plan to entirely remodel this area, and just couldn't justify spending the money on something I will be throwing away within the year. I asked Ron to give me a guesstimate on this remodel project and a remodel for another bathroom. His price estimate seems fair for the work involved. Tyler, the apprentice, seems like he will be the next 'STAR' at SW Plumbing. His ability to deeply relate to the customers needs/concerns, and smile through mine and Ron's 'ribbing' shows a maturity not always found in his age group! I plan to do these remodel projects within the year. I will want SW Plumbing, especially Ron and Tyler to be my plumbers for this extensive remodel. more

Just had to drop a note and let folks know how awesome Todd B. at South West was! He was friendly, and super great at his job! As a renter, I'm not always involved in the repair loop, but Todd kept us informed. Since we're the one's that are ultimately living with whatever is happening, it really helped us to plan around the repair work that took almost two weeks! I don't know about the other folks at South West (I can't imagine that they are any less wonderful), but I have to say that when I buy my house, I'm definitely asking for Todd, if needed! That man knows his plumbing! The City Inspector was also incredibly impressed with Todd's skill when he came out! Everything is working like a dream, and the house is almost 60 years old! Can't ask for more than that! Highest quality work! Thanks again Todd! You Rock! more

I have toilet leak and called them for estimation. 2 uniformed employees (apprentice and master) showed up. After investigation, they quoted me +$2000 for fixing a leak and also installing a vent. It was very pricey but I took it because I am in hurry to fix the leaking problem before it flooded my crawl space. After they finished the work within same day, I was shocked with what I saw - a big messy hole next to my toilet bowl. I politely asked them to fix the hole and the master plumber told me that they are not responsible for any damages to the wall or floor during their installation/fixing work. I was shocked with the response and I called their office and talked to service manager who asked me to hand the phone over to the plumber. But he ignored me and refused to take the call. Few minutes later plumber came in the house and tried to fix the hole. (I guess he talked to his office). He just simply covered the hole with a piece of plastic and edges are not covered properly where you can see zig zag at the edges. The finish work is very rough.\r \r After they left, about an hour later, I went to check on the toilet again. Now I can see through the wall from the edges which have few big holes because the glues/patches fell off the wall. The work is very unprofessional and quality is bad. Then I went to check on the leak and found that toilet bowl is still leaking. I spent $2400 but the original leaking issue still not fixed and additionally I get a hole on my wall.\r \r Their web site claimed that they are professional and friendly. Unfortunately my experience with them is completely opposite. Now I have to look for another plumber to fix my leaking problem. more

WAS MOST IMPRESSED WITH THE SKILLS AND PROFICIENCY OF GABE S. A FIRST CLASS REPAIR FROM BEGINNING TO END. WOULD STRONGLY RECOMMEND HIM TO ALL IN THE NEIGHBORHOOD FOR ANY PLUMBING PROBLEMS. NICE TO FIND A COMPANY THAT HAS SUCH PROFESSIONALS. more

Steve P. did a great job on the problem we had. He was professional, clearly explaining options available. Not a strong sales pitch, but an expert confidently explaining what could be done. A real plus for me was Steve's willingness and patience to explain the steps he was taking. The solution to the problem wasn't clear, but the steps we agreed to worked. My problem is resolved. Thank you more

Our experience with South West Plumbing was fantastic, with the level of service that have earned them a new repeat customer.\r \r Todd and Tyler, performed their jobs expeditiously, they also were more than willing to take as much time to answer all your questions. Your employees are the public face of your company, in this case, South West Plumbing has made a wise choice. Job well done, you've earned a customer for life.\r \r Kind Regards,\r Tri more

Had a service line leak. Called SouthWest.and Mike R came out. He dug where the leak company said the leak was located, exposed the pipe, performed the repair and within about 2 hrs I was back in water. Mike was GREAT. He explained every step in easy to understand terms and brought everything he needed to repair my service line. If you have plumbing issues SouthWest is definitely the ""one to call"". Ask for Mike R, you won't be sorry. more

I had water heater break on Saturday. You were so fast with service, that it was repaired 3 hours after I called. Thank you! more

They did a great job, and gave me confidence during the work process that I'd called the right team. more

Second time we have called and been very pleased with the speed and efficiency of your response. Thank you more

Highly Recommend !\r \r Mike R. was very courteous and professional. Very knowledgeable too. We had an old toilet that needed to be replaced. Mike installed the new toilet in a timely matter and was very neat. Thanks Mike! more

Last summer I had the pleasure of working with Richard P. when originally my hot water faucet in the bathtub wouldn't turn off and was pouring hot water down the drain. Richard fixed that right up - even going out separately to find another type of faucet handle. At the time he recommended updating my plumbing to the tub and that he could also have a new tub surround installed with only a couple of days of down time. Wow - that sounded great and even better it was true. Richard was absolutely the epitome of great service - he brought me samples of the rubbed bronze fixtures I was too busy to shop for myself. He accommodated my schedule as well - coming at 5pm on a Saturday evening or 7am on a Monday morning. In all he coordinated a beautiful bathroom remodel including the installation of a bathroom fan. Thank you for the great service and I will be calling again whenever the need arises (hopefully not too soon!!)Thanks more

Had a problem - made a call - and they were here. The personnel sent out diagnosed the problem, suggested what needed to be done to correct the situation and scheduled the very next day to complete the work. They kept in touch, notified us when they were arriving and stayed until the job was completed. It was a good experience. I would recommend South West Plumbing to my friends. more

Gabe was awesome! He helped us identify the problem and wrote out that this was a claim for the city. He was professional and courteous. more