Southwest Plumbing

Great Service, prompt and very professional. more

Very highly recommend them. They are always on time unless circumstances, such as snow prevent. They work on Saturdays without extra charge. Bobby W. is always professional and pleasant to work with. They are definitely my ""go to"" people. more

great job, really professional more

Had a plumbing emergency happen when trying to wash some laundry. They were here in two hours. The service men Ron M and Nate were amazing. I will use this company again, and recommend them to everyone. Will not be disappointed more

James and Sam did a great job. They were neat, professional, and did great work! more

Dom and his assistant arrived right on time, and provided clear work and pricing information, then got straight to work. The quality of the fixes is excellent, and he threw in some extra fixing (pipe replacement and outside faucet), as well. Very happy with the service and work! more

So disappointed with the customer service. No surprise at all from talking to someone else who said SW Plumbing's reputation is terrible in Seattle. Did I mention I was disappointed??\r \r My initial desperate call (toilet was continually leaking, couldn't stop it and I was headed to work!!) was met with a young woman answering who wasn't speaking at times, so I had to ask Her if she was still there. She didn't seem to pass along my concern to the dispatcher. \r \r Dispatcher was (and have been on my subsequent EIGHT (8)+ calls) professional, seemed to care for the most part, and were helpful.\r \r The work was done by Mike (camera guy) and Jon (repairman or repair technician). Fine job, no problems. My problem has been in having Jon give the amount of time it took to do the actual small repair after the huge excavating, toilet removal, jack hammering, snaking, moving furniture, carpet, & padding etc... Despite FIVE (5) messages for him, no return call and it seems no one at SW Plumbing can obtain an answer on the actual work time. Poor communication there despite a good job on the work. Could have really been a package deal, but there is some sort of FINANCIAL motivation for them to NOT tell me the actual amount of time it took to do the job.\r \r Two (2) calls to Bill or Connie Buckingham, the owners, and surprisingly no call back. Bryce claimed he went above and beyond to help me but provided me nothing except to say that ""Usually the repair is 1/3 of the time"". Well I talked to him a couple of times and begged him (and subsequently Gail) to PLEASE, PLEASE, PLEASE talk to Jon and find out how long the job took. Nobody is willing to do that. I only assume that there is some financial/greed motivation on SW Plumbing's part and I am of course very disappointed. Insurance will reimburse all but the actual parts and the time to repair. After the 8+ calls, I finally got the names of the parts, but apparently the time the repair took is either a complete mystery to the company or a well-guarded secret. \r \r They will never have my business again and I am letting friends and family (including each of my jobs) know that they should only use SW if they don't plan to go through insurance. Don't expect calls back or customer service should you have a problem. I even drove from Everett to their office in W. Seattle. Disappointing company who is maintaining their low-end reputation~ Those at SW Plumbing should know who is writing this although perhaps they have hundreds of people with this experience and I will just melt into the crowd. more

Troy put in a new water heater for us. He told us what the best temp to keep it at,he was very helpful.We will pass his name on to anyone who might need a plumber. Thank you. more

Evan from South West Plumbing was EXCELLENT. He was able to solve many of our plumbing issues we've had that other plumbers were not; can't rave enough:) more

Bobby and his apprentice did excellent work. Bobby's professionalism is top notch, I'd hire him for any job any day. more

Dominique did a great job on our plumbing job. He was on time, did a good job of explaining the problem and our options. There was no pressure to choose one option over another. Once the work was done, he explained what was done, showed us the pipes he removed and cleaned up good as new. All the while, he did a nice job of patiently training a co-worker. I would definitely use him again. more

My hot water tank went out on me and I couldn't get it to light. I called South West plumbing and not even within an hour Bob showed up to check things out. I was pretty sure I was going to be purchasing a new hot water tank and at what cost I was unsure. Bob was able to find out that since the tank was purchased by southwest the warranty was still good, even though I wasn't the owner of the house when it was purchased almost ten years ago. Altogether just needed a new part and after a short while he had it back up and running. I will definitely be calling Bob for any hot water tank issues in the future. more

Todd B. did an outstanding job not only in the work performed but by using good customer relationship, he explained the working of the system and as to why I may be having troubles, he is a good worker and really cares about what he does. more

Thank you for getting us a new water heater so quickly. Your wonderful service is greatly appreciated. more

Gabe is wonderful. On time, professional, and he solved the problem. We have a new plumber -- Gabe at South West Plumbing. Thanks for great service at the office and on the field. more

These guys are fantastic. We had a plumbing emergency (in the middle of a rainy night, of course!) and South West came in to save the day. Our hot water tank failed spectacularly, and discovered at that time that our sewer line was in pretty bad shape. Julio and his apprentice arrived promptly, assessed the problem, and got to work. Mike M. came out with the camera to scope the line, and gave us more details about what to do. Long story short: we now have a new hot water heater, and vastly improved, plastic-lined, sewer line. Leo, Dom, and their crew came out and cheerfully and professionally got the job done on time, in fact ahead of schedule.\r \r We watched them pull out chunks of the failing concrete, and were believers in the neceessity of getting the work done.\r \r Everyone we've dealt with at South West has been professional, courteous, clear in communications, and sincere in their intent. Plumbing work of this nature is going to be Expensive - no doubt about it. But, it was necessary to do, and it's something worth doing right. South West did it right, and we believe we got our money's worth, and then some. \r \r Would not hesitate to call out South West again! more

South West Plumbing was very prompt, very fast and very professional. Will be using South West Plumbing next time! more

South West Plumbing is an outstanding company and workers Audie was very friendly and kept me inform of everything. I recommend them very highly. more

Ron M done a very good job and very professional when he explained what they were doing and we are happy with the work that was done. more

Abel is a wonderful asset to your company. He is very polite, professional and knew what he was doing. Great worker!!! We would have him here again fixing any plumbing issues. more