Service Care

Barry is a great technician who really knew what he was doing when working on the TV. more

I paid almost 300.00 for a job that took a 55.00 part and app. 30 minutes of work. They could be more upfront with their prices. Not cheap in my book. RESPONSE FROM Service Care, Inc.: Hi! The actual repair on this unit was $284.00, which included labor, parts, tax and trip to the home. -- We price our repairs based on a national pricing guide that thousands of appliance service professionals use every day to keep pricing fair. This repair was actually done for less than the price recommended by the pricing guide. -- I fully appreciate and acknowledge her opinion that this was more expensive than her expectations for this repair, but I stand by the service that we provided. -- We did the repair in one visit, saving the customer the inconvenience of a 2nd service call. Because of his level of experience and training, our technician was able to determine what part was needed without the benefit of a model or serial number (they were illegible due to age?), and had an equivalent part on his service vehicle. All in all, because of our technician's skill and because we try to stock common parts, we saved the customer (at a bare minimum) two hours of her time. We also prevented her waiting another two days with a broken range. -- If we hadn't provided service at this level of excellence, it could easily have turned into a lengthy repair. A customer's time is valuable, and this would have made this a more expensive repair, not less. -- If you add our six month warranty on the service we provided, I believe we delivered considerable value to this customer by fixing her appliance as rapidly as we possibly can, with as little of her time inconvenienced as was humanly possible. more

I would highly recommend Service Care to anyone needing specialized service for their appliances. This is was the best! more

Technician was very polite and nice but seemed stressed about how long the job would take plus I was told when scheduling that he would be out between 9-12. He didn't arrive until 12 and I had to leave around 2:45. The technician needed help getting my range back in place so it is still not in the original position plus the rubber gasket was torn and mangled. Not a satisfactory job. more

Invoice #: 292389 Technician name: Craig Harris Mr. Harris was prompt, informative, and professional. He quickly repaired my dryer and educated me about dryers and dryer repair during the process. I was very pleased and will contact ServiceCare and Mr. Harris again if the need arises. more

December 13, 2012, Craig Harris came to our house to repair our microwave oven. He was prompt, friendly, and did an assessment of our problem. He then explained what was wrong and how he would have to get a part at the warehouse to correct the problem. He got the part,called back like he he said he would and then repaired the microwave. He was a very good representative for your company. We were very pleased with the whole process. Thank you. more

I messed up trying to replace the dlp chip in my Toshiba DLP and wouldn't turn on. Hal came and fixed it rather quickly. My only complaint was we had to reschedule a couple of times because they didn't come at the time we agreed. Other than that I am glad to have my tv back. It didn't cost me as much as I thought it was going to be. I am a happy customer. THANKS HAL! more

We called to have our grill unit on top of our Jenn Air dual-fueled stove exchanged for the double gas eyes: we had all the parts. While the serviceman seemed very knowledgeable, the price of $200.00 + dollars seemed a little high. Then, in two or three days when I tried to manually punch in the temperature of the dish I was cooking, the majority of the buttons that heat the electric oven would not work. The only setting that would work was the 325 degrees. I explained this to the company, and they sent a serviceman back to the house. He explained that the complete panel had to be replaced at a cost of $400.00 + dollars. I simply do not have that kind of money now. My husband and I are retired, and spending $600.00 on our oven in one week is something that we can't handle financially afford. The oven was working before we had the kit inserted, and I guess I should not have had the eyes put in the stove top. more

Called before arriving, arrived on time, worked promptly, and explained what was being done. Very satisfied with the work of this company! more

The tech (Craig Harris) that came out to our home to service our refridgerator was very knowledgable and showed me exactly what was wrong. The repair was very quick and the tech was very professional. Thank you! more

Invoice# 291003 Craig came out in a timely manner. Evaluated the nature of our problem with the dishwasher. Gave me a timeframe on when parts would be available. We are currently up and running! Thanks Craig/ServiceCare. more

Everything runnning good so far more

None RESPONSE FROM Service Care, Inc.: If there's something about the service that lead you to give us a 3 out of 5 for the total experience, I would really like to know about it. I see we were contacted on the 7th, and were at your home on the 8th with the parts and completed it the same day. I'm curious what we did that lead to a score this low, and I would like to make it right. Thanks! Toxey McDavid (toxey.mcdavid@servicecare.net) more

I called Service Care in the morning to repair my washing machine. Service Care had a cancellation and were able to come that afternoon. Craig identified the problem in a timely manner and was able to fix it that afternoon. He was very efficient and I was very satisfied with the repair of my washing machine. more

Service rep was on time, professional, even found a problem that three other service men from LG and HHGregg missed. It made the problem better but I think the root of the problem is in the design of the refrigerator itself. Icemaker still doesn't make enough ice but improved after his visit. Very pleased with the service. more

great service more

Service Care sent out a person quickly. He was on time and seemed to know his work well. He was polite and informed me of all the issues with my appliance. He returned and fixed my appliance leaving no mess. more

EXCELLENT SERVICE. THANK YOU. more

For almost 2 years, we have struggled with the service group of another company here in town, who have been unable to repair the gas range they originally installed. I finally gave up on them and called ServiceCare. Craig Harris and Joe Cagle came immediately, and were able to quickly assess the problem and make the needed repairs (even fixing what the other company broke!) It's great to have a working range again, and I highly recommend this group to anyone. more

I will call service care anytime I need appliance repair and request Joe as my repairman. He was obviously very knowledgeable and worked hard and in a timely manner. more