Service Care

Technician, Craig Harris was very knowledgeable and provided excellent service. ServiceCare has a very experienced and dedicated employee who they can be proud of. Great job Craig! more

My invoice number is 286366. Craig Harris was my technician. He was great! Very personable, professional and helpful in my decision regarding repairs. My part came in sooner than promised and Craig promptly returned the next day to repair my washer. I will definitely continue to use ServiceCare for my appliance repairs and I hope Craig will once more be the technician you send! more

A great technician more

see above. more

I appreciate their service especially after miserable service from Best(Worst) Buy. It did take one week for them to get the parts from LG, which I'm told was over night, to complete the installation. more

I will certainly be willing to recommend your servce to anyone needing any electrical help. We will be calling back to do some more work we discussed while rep. was here, just need time to finish some other jobs we have started. I just haven't been reading email. thanks so much. more

SAA more

Craig Harris did a great job on fixing up my stove hood - Would deinitely recommend - very patient despite it being a very frustrating job more

The tech stated that they have a little book with all the brands and pricing but unfortunately did not have my brand in the book, so he claimed to be giving me the lowest price based on a similar model but I couldn't prove it. I felt like I was probably overcharged. more

Craig Raney and Mike Wilson were both extremely helpful with our washer repair. They went above and beyond with regards to our work schedule and assisting us through the process. We will definitely request their services again if necessary! more

This was our first time using Service Care, and I would recommend them and use them again. The part came in sooner than expected. Our technician, Craig, was very friendly, helpful and knowledgeable. more

Craig was extremely helpful and I recommend him all te time! more

I have had a very fancy, expensive Samsung refrigerator for 5 years and the refrigerator started freezing. Joe came (called first, gave me time) and called Samsung techs to discuss the problem. Samsung advised, so Joe did as Samsung recommended. Within the next couple of days, the fridge was freezing again, so I called again and Joe returned with Dan. They are both incredible - and I must say if Dan can't fix it, it can't be fixed. Dan figured out what he thought was wrong, called Samsung techs, and fixed something else. Within a couple of days, it was doing it again. Joe came back, called Samsung, and Samsung hung up on him. My refrigerator was deemed unrepairable and I was advised to contact Samsung to see if I could obtain a prorated reimbursement, which I did, and I was successful in obtaining a settlement (which I am still working on - we'll see how that goes). However, I had paid Service Care $535 for parts and labor and I didn't think it was my responsibility to have to foot that bill, so I called Samsung and they absolutely said no way. Then, I called Ken, the President of Service Care. He called Samsung, on my behalf, to no avail, and when he called me back he said, "I want to make sure you're happy - tell me what we have to do to keep your business." Wow! I am SO happy there are still companies and people in the world who actually care about others. Ken and I worked out a deal and I will be using them for all my appliance repair needs. I have also dealt with Craig, the service manager, who was very helpful. My new fridge is not making ice and he is going to take a look at it for me just so they can make sure I'm completely satisfied. Let me tell you, I am completely satisfied!! I highly recommend using Service Care!!!! more

Craig was on time and called ahead 30 minutes before he arrived(very thoughtful). He rapidly evaluated the problem including the safety risk of fire. In our particular case our machine had a ctastrophic failure. He was able to work with the factory to have a machine replacement in lieu of a rebuild. more

Excellent service as always more

I have been very pleased with Service Care. They are very dependable and fix the problems. Their service reps are all very nice and clean cut and you are not afraid for them to be in your house. more

Very professional....a little expensive. Maybe worth it, though. more

on two visits, the tech left and told me the washer was repaired. each time I did a load of washing and the same code F-20 came up that had been the reason that I called them on originally. It took a total of 4 visits to repair the washer. Also, I was told that it was under a 6 month warranty from the first date that they came out and put the first part in. I do not believe that the 6 month warranty should start until 6 months from the date it was repaired, which was about a month's difference. The third trip, they told me it apparently was a defective part that they put in. When they ordered another part and replaced it, they also replaced an $8.00 part that was a hose with a hole in it. (Now, I have to wonder if my original part was defective or was it the hose all along.) more

outstanding service more

Everything good more