Service Care

Service care sent out a nice, knowledgeable tech. He was very helpful, and I could tell he had a lot of experience. I definitely recommend them, and I will definitely call them again should I need any help in the future more

Outstanding more

Work was completed in reasonable time, and my tenant was very satisfied with the results. Part cost was ridiculous but that's not set by the installing company. Thank the proliferation of appliances designed to break fast and profit the manufacturer excessively by doing so. more

Professional expertise . Very nice and prompt. Will use them again! more

Had service care in to fix my new dishwasher still under warranty. A previous company had tried to fix it at least 6 different times with no success. Scott came in and diagnosed the problem right away with patience and professionalism. Service care really did show that they care. Would definitely use them again! more

Excellent Service more

On time and provided goid service! more

They came on time and went the extra mile once they got here - if I ever need appliance service again THIS IS DEFINITELY WHO I WILL CALL! You can't go wrong with this company! more

The service technician was top notch. He was prompt, courteous, thorough, honest,, and informative,.we could not have been happier. more

Would use again more

Top notch customer service. Knowledgeable technicians. Fair pricing and great explanation of problem. Will use again for my appliance service needs. more

Did a great job. This was my second time to use your service. Was satisfied both times. more

They had to order a part, but fixed it in good time. Pleasant and courteous. more

Would highly recommend. Great service and communication as to arrival time. more

Prompt and courteous from the first call to schedule service to the technicians coming to repair the problem. more

Friendly, conscientious, capable service tech. He was thourough in his search for the root of the problem and explained what was wrong, and what was needed to repair it, even the cost. I was happy to assume my wife's usual role during one of my repairs of holding the flashlight, passing a screwdriver, etc. This young man was a pleasure to have in our home. more

Had a tech come to my house to determine why my tv had no picture and provide an estimate. Tech arrived when expected, spent a reasonable amount of time diagnosing the problem, provided me with the diagnosis and the cost to repair it. The repair required the ordering of a part and I was given an estimate on the parts arrival of 3 - 5 days. The part arrived during that time and I was contacted to set up an appointment to have the tech come out to repair the tv. Tech arrived as expected and replaced the part and tested the tv which has been working fine since the repair. The cost of the repair was reasonable and the cost of the diagnostic visit was applied to the total cost which was not the case of another repair group that I contacted. Also appreciated was the warranty on the work. I have used Service Care in the past and will use them again. more

Oo time did good work! more

Freezer was icing up on the inside door panel. Called Service Care to determine why. Tech came out and determined that door gasket was faulty and would need to be replaced for $330 [est.], which was out of line for a $575 refrigerator. He "adjusted" one corner of gasket which he said was out of place and collected $85 for the service call. On my own I decided to switch over to the refrigerator function from freezer which required turning off the unit to warm up before switching over to refrigerator. As the unit warmed up it began dripping water from the door panel. Placing a catch bucket under the door panel to catch the persistent dripping, it dripped for about 24 hours before finally stopping and required emptying the catch bucket several times. When switch over to the refrigerator function the unit operated correctly at 34 degrees. Conclusion is that ice had built up in the door panel which misshaped the door alignment from closing tightly. When ice defrosted the door alignment was correct. No new gasket was required at all. Why ice built up in the door panel is not known but the unit continues to operate correctly in refrigerator mode months later with no condensation evident on the door panel. A second unit has been switched over to freezer mode now leaving the this unit in refrigerator mode. RESPONSE FROM Service Care Inc: We were contacted for service, and based on what the customer described (icing up in door panel) we had a complaint of "DOOR SEAL LETTING MOISTURE IN". -- This is a common issue, and the number one reason (other than a defrosting issue) for icing in the unit. -- We stand by this diagnosis the door is not sealing well. It may be working now because it's in "Refrigerator mode", but that means this is no longer operating as a freezer. It's a cooler, not a freezer. There's no longer any icing in the unit, not because it has no problems with the seal, but because it's no longer freezing. -- If the seal is not right, then this unit may cool, but it is going to waste a lot of energy doing it. more

Service was outstanding. more