Sears Home Services

My hotwater heater busted and was dripping water all over in my closet off of the kitchen. I called greenway automatically (I had their number from previous work by my home warranty company, but unfortunately i was no longer with them) they were out to my home within the hour and drained the heater to stop the leak. The service tech explained to me what the process was and within in a couple of hours a waterheater install truck was at my door. They replaced the heater and made a new drain so if it ever happened again it will go out of my house instead of in it! Same day service and they stopped water from creating much more damage to my home! more

I got Greenway's number from my home warranty company American Home Shield. My air conditioning went out on a Friday and we were having my son's 4th birthday party on Saturday with over 30 people! I called them at three on Friday and was afraid they would not be able to get out until Saturday or even on Monday, BUT they were out there by 5 pm that same day. He fixed the air conditioning quickly and I signed up with a VIP agreement with them! I'm very excited to have such a good contractor that is working with my home warranty company. They did great and I wanted to pass it on. Great company. Quick service and they made my weekend! Thanks Greenway! more

Honestly it sickens me that any ""ex"" employee would write anything negative about this company or even Whitney Greenway. My huaband has been employed there for well over a year now & has had great experiences. He has recently had major surgery & is on a medical leave, but Whitney was at his bedside with me the day of his surgery. She really does care about her staff & her customers. She has been working oj making the office more like a family instead of just business. I'm proud to say that my husband works for Greenway & Nashville should feel proud that they're here too. more

Great company to work for. I noticed an exemployee wrote recently that it was a bad place to work for and i had to set the story straight! i have worked in the business for over 20 years in the nashville area and have worked for a few places and this company treats their employees right. we have a great team and we care about our customers! Because of our team and hard work we are growing extremely fast. I don't think we would do that if we were providing excellent customer service. more

I used this company for my air conditioning problem throught AHS. Not only were they out the same day but they fixed the problem and explained it all to me. more

I worked for Greenway in Nashville they are horriable to all the customers. Whitney Greenway the owners daughter tells her workers when they have customers on the phone that want to speak with her to make an excuse because she doesnt want to deal with it. this is the worse place for customer service. She is a stuck up snob that doesnt have a clue what she is doing. while I only worked there for a short time it was still too long I was there 8 months we went through countless service techs and gm's because no one could stand her. she would tell customers one thing and do something else my advice NEVER USE GREENWAY! more

I got to endure their service through the AHS. They needed to repair the cooling of the second floor system in my home-it could run for hours, but did not cool below 80F. So, their guy put some freon in the system, asked me to sign a service agreement with them and after I refused, he left. No positive result on the cooling afterwards. Called them again, this time the next guy told me the system needed to be cleaned to run well and as cleaning was not covered, he told me to pay extra $180. He also offered again their service agreement for ""only"" $250 to cover both systems of the first and second floor to be serviced twice a year. So, I paid $250, he cleaned both units and then told me that the unit for the first floor does not run and needs a compressor change. Mind you, that unit was running very well before being cleaned! So, he told me he would order the compressor and left leaving me without cooling on both floors in the hot June days! After I called AHS several times they agreed to send another company, Citywide, to inspect the case. Their service guy came on the second day, told me the unit for the first floor was missing some parts, but the compressor was fine. So, he installed the missing parts and made it running in no time! On his next visit the same guy from Citywide inspected the unit on the second floor, the one that had problems on the first place, told me it was overloaded with freon, fixed it and and now both units are running fine after 3 weeks misery. I tried to cancel the second part of the service agreement with Greenway and get a refund for at least halve the sum, but they refused on the grounds, that it was ""a package"".. In conclusion, never, ever call Greenway- they are bunch of liars, cheaters, and robbers! more

Any negative reviews you hear about Greenway always has something to do with AHS here in Nashville. All the positive reviews have almost nothing mentioned about AHS. Common thread?? AHS is the bad apple. Hire Greenway outright and not through your warranty company. Greenway was very professional and did an outstanding job on my AC unit. He even recommended that i have my air ducts cleaned to save money. By the way, i had them cleaned (not by Greenway) and he was right. My system is far more efective. more

I called my warranty company with a refrigerator problem. They sent Greenway to make the repairs. Their technician came out within 24 hours. He was in uniform, polite, covered his shoes before walking into my home and was quite knowledgeable. After he made the repairs, he tested it, left me a magnet with the company info and told me if I had any further problems with anything at all to call them directly and they would secure the necessary work order from my warranty company. One less step for me to worry about! Within 24 hours after the repair, an office staff memeber called to check that everything was okay and thanked me for my business. An overall wonderful, stressfree experience! I will recommend them to everyone. more

I have used Greenway the last few months to work on my dishwasher which was not cleaning dishes well at all. Their technician came out three times--he was very nice, knowledgeable, and helpful, but my dishwasher was not repaired. He told me the last time he was out that there was nothing else he could do and it needed to be replaced. I needed to call AHS to let them know what was going on. more

We had our air cond go out a month and 12 days ago. We contacted AHS to get it fixed. They sent out Greenway. Greenway sent one of there guys out to our house. After four of there guys have been to our house our units is still not fixed. They have lied to us a number of times. I have a 79 and 78 year old mother and father in law that live with us I have a wife on chemo and she can not even sleep in her bed for over a month. All I can say I if you need any kind of work done DO NOT USE GREENWAY!!!!!!! All you will get is a run around and nothing done. more

I called Greenway Home Services after been giving their number. They are a recommended company on my HOA list of repair companies for appliance, plumbing and air and heat repair. I called them out for my icemaker not working. I was very please with their customer service. The technician came in and informed me of the problem and what the it would cost me to repair it. With this economy I wanted to see if I went ahead with repairs if they could help me out with the cost. The technician John called his manager, Whitney, I believe to be one of the owners?, and she offerred to help out to give me 10% off of the estimate. If you ask you shall receive!! I agreed and the technician had the parts on his van came in made the repair and was in and out of my home within an hour. The company called me a few days later asking about how it was working and I was impressed because they cared. I have ice from my refridge now and I cannot say enough about this service call. Very polite, informative and ACCOMODATING! We highly recommend Greenway Home Services as a company that does it all in the Brentwood area! Pros: great customer service Cons: smaller appointment windows would be better more

Great company. I am a customer of 1st American Home Warranty and I must say I am very please with the company they are using now. I have had them for several years and this time they sent Greenway Home Services out for a leak in my kitchen ceiling. The called before coming, they were prompt and within the scheduled time and the technician was polite and very informative! Best thing is that the technician immediatley addressed the problem and had it repaired in no time at all. The company followed up with me the next day to see how everything was doing and how my service was. I must say I am very impressed and recommend this company for any plumbing issues. Call them at 365-7800 and you will be impressed as well! Pros: honest and punctual Cons: i'll have to think on this one more

I called AHS, who has my home warranty contract, and told them my a/c was out. Keep in mind it was 95 degrees this past week in Nashville and I could not keep my family in a house that was hotter than the weather outside!! The assigned Greenway Home Services as my service provider. Usually I have to wait a day or longer for a contractor to call me back but I received a call from Greenway within a few hours and they had an appointment set for me for the following day, which was a Wednesday afternoon. I recieved another call from them that same afternoon stating that they had a cancellation and would like to move me up if I was available. Of course I could be!! I had a friendly technician come to my home that evening around 6:30. That technician I know had to be hot and miserably because it was over 95 degrees and he was still out working and I am sure he was in the weather all day, but he was pleasant and what caught me of guard was he was aware of my home and was so respectable! He came into the house and put on these green booties before entering so not to track up my new hardwood floors. He fixed my unit in a timely manner and informed me about routine maintenance. When my husband arrived in the middle of the repairs he also spoke to him about this maintenance plan with no after hour fees and guarenteed 24 hour service. We are now a preferred customer of greenway home services and I must say they really surprised me! I have had a few companys out that did work for AHS and I must say this was by far the best experience we have received! We are a fan of AHS but with this economy we are debating on dropping our contract with them next year, but we feel safe knowing we have found a company that does what they say and are so pleasant. Thanks Greenway for helping us keep our cool! If you get this company from AHS you have gotten a winner!! Pros: Finally a good representative from AHS! more

I don't understand how this company stays in business and why American Home Shield continues to use them as one of their contractors. I called for a leaky valve on my master shower Feb. 3, 2009 as of today MAY 28TH!!! it still is not fixed. First they refused it because of ""non-standard plumbing installation."" (my 80 year old father in law put JBweld on the hand faucet because it was falling off.) In front of the repairman I crumbled it off easily with my fingers - it had the consistency of dried mud. Greenway told AHS that I would need to get a licensed plumber out to the house to take care of the ""non-standard installation. "" Three weeks later and after numerous phone calls they agreed that it was fine and they could proceed. I cannot tell you how many times I have been called by Whitney (? owner's daughter) to say they would be at my home on say next Wed. morning, I stayed home from work, no one comes, I call Greenway and they say, ""No, we only said we'd try to get there on Wed."" Then they would call and say the repairman would be there for sure the following Thursday because ""the part wasn't in."" Thursday would come and go with no call and no one showing up. Then I would call AHS - go through the whole phone menu driven process - go through the entire history of this call - mind you it went on for months and months! Greenway has done one thing consistently - lied to me, made promises, never showed up, never returned calls. American Home Shield finally sent another contractor ARS (great plumbers!) and AHS agreed to refund my silly $60 service call, and to put a notation on my account that Greenway was not to ever do any repair work at our home again. THANKS A LOT! - aftere nearly 4 months without the use of my shower. DO NOT USE THESE CLOWNS - EVEN IF AHS ASSIGNS THEM TO YOUR CALL. THEY ARE THE ABSOLUTE WORST! Cons: WORST REPAIR CONTRACTOR IN TOWN more

Contaced American Home Shield for a service call concering my HVAC unit. I was having problems with it heating. I had emergency heat before tech came out. He showed up at approximately 330 pm. During his troubleshooting he supposidly blew a fuse and noted a couple of other issues. Did not tell my 37 week pregnet wife that the er heat wasn`t going to work. Began calling the answering service at 9pm until 1 am. awaiting the on call tech to call me back to tell me were the blown fuse is. No one has called back. I have checked online with Better Buisness Bureau of nashville and they have complaits against them. I am beginning to question the home warreenty i have purchased from American Home Shield. I will let ya`ll know how this ends. Pros: I wish i had one! Cons: customer service is of none existince more

I am seeking to file a Class action against Greenway Home Services. My Home warranty company AHS(American Home Shield), sent Greenway out to my house after my upstairs unit stopped cooling. This was over a year ago. They have been out no less than 5-6 times. Every time, they add a little freon, and go on their way. I'm an engineer by trade and caught on to their scheme. I had to threaten with a suit to get my cooling coil condemned, and get a new one put in. Greenway put it in and 10 minutes later it was spewing freon in the attic. They came again and said there must be a leak.. Duh! I have sinced threatened them with another class action that if the unit isn't condemned and a new unit brought in I will file a class action suit. They were supposed to contact me today; acutally yesterday after the workman left. Still have not recieved a call. Snakes, swindelers, liars and theives. Cons: they will waste your time and money. Cheaters and liars. Incompetent. more