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Review content:
I got to endure their service through the AHS. They needed to repair the cooling of the second floor system in my home-it could run for hours, but did not cool below 80F. So, their guy put some freon in the system, asked me to sign a service agreement with them and after I refused, he left. No positive result on the cooling afterwards. Called them again, this time the next guy told me the system needed to be cleaned to run well and as cleaning was not covered, he told me to pay extra $180. He also offered again their service agreement for ""only"" $250 to cover both systems of the first and second floor to be serviced twice a year. So, I paid $250, he cleaned both units and then told me that the unit for the first floor does not run and needs a compressor change. Mind you, that unit was running very well before being cleaned! So, he told me he would order the compressor and left leaving me without cooling on both floors in the hot June days! After I called AHS several times they agreed to send another company, Citywide, to inspect the case. Their service guy came on the second day, told me the unit for the first floor was missing some parts, but the compressor was fine. So, he installed the missing parts and made it running in no time! On his next visit the same guy from Citywide inspected the unit on the second floor, the one that had problems on the first place, told me it was overloaded with freon, fixed it and and now both units are running fine after 3 weeks misery. I tried to cancel the second part of the service agreement with Greenway and get a refund for at least halve the sum, but they refused on the grounds, that it was ""a package"".. In conclusion, never, ever call Greenway- they are bunch of liars, cheaters, and robbers!
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