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Businiess name:
Sears Home Services
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Review by:
citysearch c.
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Review content:
I called AHS, who has my home warranty contract, and told them my a/c was out. Keep in mind it was 95 degrees this past week in Nashville and I could not keep my family in a house that was hotter than the weather outside!! The assigned Greenway Home Services as my service provider. Usually I have to wait a day or longer for a contractor to call me back but I received a call from Greenway within a few hours and they had an appointment set for me for the following day, which was a Wednesday afternoon. I recieved another call from them that same afternoon stating that they had a cancellation and would like to move me up if I was available. Of course I could be!! I had a friendly technician come to my home that evening around 6:30. That technician I know had to be hot and miserably because it was over 95 degrees and he was still out working and I am sure he was in the weather all day, but he was pleasant and what caught me of guard was he was aware of my home and was so respectable! He came into the house and put on these green booties before entering so not to track up my new hardwood floors. He fixed my unit in a timely manner and informed me about routine maintenance. When my husband arrived in the middle of the repairs he also spoke to him about this maintenance plan with no after hour fees and guarenteed 24 hour service. We are now a preferred customer of greenway home services and I must say they really surprised me! I have had a few companys out that did work for AHS and I must say this was by far the best experience we have received! We are a fan of AHS but with this economy we are debating on dropping our contract with them next year, but we feel safe knowing we have found a company that does what they say and are so pleasant. Thanks Greenway for helping us keep our cool! If you get this company from AHS you have gotten a winner!!
Pros: Finally a good representative from AHS!
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