I recently visited this spa in Concord, expecting it to be great because of the town. I went with a gift cert. from a friend and expected a great day. I got a facial, and was surprised how irritated I was for five days from the extraction. I have never experienced this in my life, I thought I had to go to the dermatogolist. It was awful considering it was a saturday and I had a date later that evening. My manincure was average, nothing more.
While having my facial, I could not relax, maybe because my room was near the front desk, but they should keep that in mind with the chatting.
Upon leaving, I spoke to the desk manager (older woman with freckles). She just wouldn't hear about my asking about the skin irritation, told me that is what you get with all facials. I just felt awful, because of this type of customer service. Isn't the customer always right???
I won't be back, and that is too bad because the location is nice, and the place was pretty inside.
Pros: nice location
Cons: parking, service, noisy
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