Overall, we had a good experience with Ohio State Waterproofing. Our salesman, Ben, was friendly and informative. He took us through the basement and around the house to describe the process of what would need to be done. He then sat with us to further explain our options and answer any questions that we had.
On the day of construction, Larry, the foreman, and I walked through the basement and he described what his crew would be doing that day. He was very friendly and was considerate of my young daughter who was home throughout the construction, as were each of the workers that I spoke to during the day. At the end of the day Larry took me back through the basement and around the house to show me the work that had been done and what they would be doing the next day. He also left his phone number so that my husband could call him later that night if he had any questions since he was not home during the day, we both appreciated this very much. The workers did remove the door to the basement and the door coming in the house from the garage. This was not a big deal, as I’m sure it makes the job a lot easier and they were put back up at the end of the day; however I didn't know they were off until I came downstairs and we have two cats that could have gotten into everything in the basement or could have gone outside. I was able to get the cats and close them into a room upstairs, but it may be helpful if the crew asked about pets beforehand.
The second day went as smoothly as the first. Larry took my husband around and answered his questions before the crew started for the day. He then took him back around when the work was completed.
C.L.R/J.K.R-Wooster Ohio
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