Northwest Recovery Inc

This was the absolute WORST business I have ever had the pleasure of dealing with. The service here is garbage and I've never felt so disrespected in my life. My car was towed after a week of expired registration from my apartment complex, but that wasn't the issue. I go to pay the ridiculous $172.50 for my car, and soon after I find that my car is stuck between two rows of vehicles with no way out. I tell the lady behind the glass and ask if there is any way to get my car out. She replies, saying, ""What do you want me to do, move it with my hands...?"" After being left hanging for 10 minutes while she was talking to her friend over the phone, and some more smart ass remarks, she tells me its going to be at least two more hours before another driver can get back to remove the vehicle blocking my car. Before I could give my contact information for them to reach me when it's done, she asks, ""Are you just gonna stand there the whole time?"" This was honestly the worst fucking service I've ever had. I'm surprised they haven't gone out of business, considering the people there are beyond rude and their way of handling problems is ridiculous. more

These guys are bad ass, especially this guy the terminator!! They got the job done, for all you lame ass losers who can't read signs and follow the rules and park in my lot which is for my paying customers. more

These guys are nothing but THUGS! Worst towing company experience of my entire life. Had a guest come by to dropoff some food for me while I was sick, my guest was here for less than 15 minutes and got towed. My guest didn't have enough money to get the car out, they kept it and added $45 day fee for storage of the car they stole. So, it racked up a huge bill that caused a tremendous burden. Ended up costing over $500 to get the car back after one week. This business is joke and should be shut down. Avoid these THUGS! more

Worst service ever! They are vultures of towing and looking to prey on any car that is unattended! They will even go as far as breaking into your car and remove your parking pass and tow you illegally! more

What a bunch of SCUMBAGS these people are!!!! I took my nephew there to pickup his car and parked on the side of thier building, went in their disgusting building with a pitbull in there and while I was in there for 3 min they towed my car to the otherside of thier building in their parking lot and made me pay $198.50 to get my car back. There was not a ""no parking"" sign where I parked. They have cameras on their building so when someone parks there they tow them! TOTAL SCAM!!!!! more

I believe their F rating with the BBB says it all. Pros: null Cons: null more

They literally prowl parking lots for cars to tow, and when you go to get your car their customer service is HORRENDOUS. I went to my car one morning to go to work to find it was towed because my license plate sticker was expired (mind you, it was not). I go there and tell them the proof of registration is in my glove box and that I'd like to access to my car to show them it, but they refused and forced me to pay the $150 plus invoice fee prior to going to my car to get it. Apparently my sticker fell off or was taken off - sure I'd like to think no one would do this, but who's to stop them from peeling off these stickers to tow your car? This is not a legitamate reason to tow a car - even the police won't tow your car for that, to my knowledge they just ticket you. I asked why they don't call to check your plates before aimlessly towing and the guy basically said the police don't waste their time on this then proceeded to ?brag? about how they towed 10 cars from the lot last night. Needless to say I was pissed and showed my proof of registration to them, and they didn't really seem to care and wouldn't reimburse me at that time. After complaining to the apartment complex, the tow company did somehow reimburse us, but this should never have happened in the first place. Oh, and not letting you into your car in the first place is illegal. Shame on the apartment complex (who has proof of our cars registration by the way) allowing them to prowl the lots for this also. Why isn't there an option for 0 stars?This company is not BBB accredited and have a F rating on there. Then there's the article about a man who was stabbed by an employee there...yeah, great place. Pros: null Cons: null more

Got my car towed by them, wasn't too upset about giving them $170, as I manned up and took responsibility for being negligent on my part. It was the way they handled my car which made me disgusted that these businesses are not being more closely monitored. I won't even bother complaining about how they jump at the first opportunity to tow your car, or how they refuse to give you a slightest break if you immediately run outside before they have even hooked the car up. Those things aren't even comparable to the big issue at hand, which is this company's negligence and pure unprofessionalism. When I got there I had to pay before I could see my car, and upon seeing my car I immediately saw damage to the bumper, which was snapped out of its position, bent the bolt which holds the spare tire in place (now the spare tire cannot be accessed), they dented and put a hole in the oil tank underneath the car (still getting the car inspected by a professional) and not to mention dragged my car, which is an all-time-4-wheel-drive, around the parking lot with all four wheels locked, leaving more potential damage behind! A boot would of gotten the message across just as effectively! I would gladly pay you to come remove the boot next time I forget to renew my sticker just to keep your greedy unprofessional hands off of my car. I wasn't going to write this review but like barb27 said, make an effort and leave a review, inform your association of the feedback that the real people are leaving behind and advise them to go with a more professional company. Oh, and what really was the boiling point for me, and what made me sit down and write this review is what Peter, in his Yahoo review had to say about his experience with this company: more

These people are just unbelievable. My car was towed when I was already out on the parking with the car keys. A driver of a towing truck has ignored me when I asked him to stop, even though he was still on the property. more

First of all, good luck with your complaints. Hope they are going quite well. Northwest recovery is a legitimate business contracted by the various establishments, be they apartment complexes, hotels, etc. They are contracted to tow people like you who do not follow the rules set forth by the said establishments. When you enter into, for example, a lease agreement with an apartment complex you are agreeing to follow their rules which are set and explained in the lease agreement. They have the right to change these rules at any time. The rules are set by the property management or governing boards, Northwest just enforces those rules. Much the same way a police officer enforces the law. If you break any of these rules you will pay the consequences. Now if you don't belong on the property, such as is the case with a lot of hotels, you will also be towed. For example, there is a bar in Schaumburg, people think they can park at the hotel and walk across the street. At this point you are trespassing. Would you rather be arrested for trespassing and/or have your car taken by the police or would you rather have Northwest tow it to their safe and secure location and have to pay only $150-$170? I think the answer there is pretty obvious. This company has been around for 15+ years now and I don't see them going under at any point in the near or far future thanks to people like you. And by the way, the owners, past and present, do not own any of these properties. Also, good luck avoiding these types of companies. They are very wide spread and do not work together. If you enter just about any parking lot you will see a sign with a tow companies name and information. These are the same types of companies. And, little tip for you, the city of Chicago is even worse, I myself was towed by Lincoln Towing a few years ago for parking at a Walgreens and walking around the corner, fully intending to come right back to Walgreens and shop. But I realize I did not follow their rules. And, no, I do not own nor do I work for Northwest. more

I can not believe that people can be so nasty more

Yes, to everyone else! This is a dirty shady business, that seems to fit right in with the area! They definitely have people spying and towing your car even WITH a sticker. Once they have it, all of it is up to them, since there truly is no other choice but to figure out some way to pay. No matter what! The really bad thing is that no one has stood up to these shady practices. They are obviously in kahoots with the apartment complexes, hotels, etc. in the area. Don't ever visit anyone in their area because there will be a way to get your car unless you are in a garage, and even then I'm not sure if you're safe. I am filing a complaint with the local Chambers, the US Chamber and whomever else I can find. I believe that the owners are also owners of the hotels/apartment complexes and as soon as I search and discover all of this....I will follow up with a conflict of interest law suit. Don't worry Kharma works all on its own with people who treat others (unneccessarily) the way they do. They could just as well operate their business by being kind and compassionate but it's their choice to be the way they are. They get their kicks from it. Well, not forever, I've lived long enough to know that things come around!! Love all you fellow towee's from the lovely Palatine, Rolling Meadows, Schaumburg, etc. area, ick!! Nasty place! (not even one star, but they make you put one) Oh, and the defensive writer, who obviously works there or owns the place may need to understand a bit about statistics. The reason not many complaints have been registered is partly due to the psychological fact that it isn't worth most peoples time. It's just easier to walk away and never come into your towns again. And believe me this is easy. I would pay for parking in the city and take a train in to visit relatives, rather than park or shop in this area again! Lucky for me, I'm retired and have all the time in the world. I will use some of it to file formal complaints, come and speak at Chamber events (yes I have great credentials and am a desired speaker) and have a better look into your practices! Maybe you've finally messed with some of the wrong people!! more

Bascially these guys are just ignorant. When questioned "why was my car towed?" The response received was "You didn't have a f*&king sticker". more

So I had my car towed this Saturday by this worthless dirty business. I understand that I screwed up and parked at the Extended Stay (my fault, I take the blame for this) however, I was floored when I observed these ppl to see how they run their dirty business. Pros: Absolutely nothing Cons: dirty, shady, scandelous, filty rip offs more

Here's a little bit of information from your very own BBB. . seeing that you all seem to know exactally what is going on. This is taken straight from their site: Pros: They are hard working men and women Cons: they have to deal with ignorance on a daily basis. . more

We aren't reps, we're wives. more

I live in a complex with no assigned guest parking spaces, however, as a guest you have to have a guest parking sticker and it is recommended to park at the end of the complex. My parents have been visiting and staying by me for the last few weeks, and they have a quest parking sticker displayed in their windshield. Their car got towed twice already, first time NWR claimed that they were parked too close to the complex, the second time they claimed that the guest parking sticker was not visible (it was hanging on the mirror of the front windshield! - I don't know how could it possibly be not visible). I had to call police to be able to take the car, because they only wanted to get cash and wouldn't take a debit/credit card, even though they DO accept VISA/MC/Discover. They threw my card at me and told me to get cash or just leave. more

i parked my motorcycle in a permit parking only i am a resident but they only give one sticker. i got a warning that i cant park there.ok i understand i moved my licensed fully working bike into the alotted visitor parking where i am supposed to. well two days later it was towed anyway for no reason. this place then had the audacity of telling me it was 500 dollars to get it out.?! i am glad that one of the workers wives commented on the page cause now you can see how there mind sets are. i am filling out a police report and i reported them to the bbb which they have a horrible grade anyway. also i am so upset about having to pay the worth of my motorcycle just to get it out that i called lisa madigans office i hope you had a wonderful wedding cause im pretty sure your anniversary wont be as sweet when your jag of a husband is out of buisness.. what happened to being decent! Pros: none Cons: everything more

I can't believe this company still exists. Needless to say the cops needed to be called because the driver pushed the owner of the car and called him obsenities. Telling him that if he didn't have a witness he'd be on the ground, also that he'll tow his car even if it's in the driveway next time....its his word against the owner. The owner of the vehicle DID have a sticker placed in the rear window with the date on it. They tow just to tow. They should be PUT out of business! It's unfortunate the association deals with this company. Pros: Nothing Cons: scam artisits, rude, drivers start fights more

This is no way to deal with people. Pros: Can't think of any, complete extortion as i see it. Cons: Where to begin. This is an evil company. more