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Businiess name:
Northwest Recovery Inc
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Review by:
citysearch c.
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Review content:
They literally prowl parking lots for cars to tow, and when you go to get your car their customer service is HORRENDOUS. I went to my car one morning to go to work to find it was towed because my license plate sticker was expired (mind you, it was not). I go there and tell them the proof of registration is in my glove box and that I'd like to access to my car to show them it, but they refused and forced me to pay the $150 plus invoice fee prior to going to my car to get it. Apparently my sticker fell off or was taken off - sure I'd like to think no one would do this, but who's to stop them from peeling off these stickers to tow your car? This is not a legitamate reason to tow a car - even the police won't tow your car for that, to my knowledge they just ticket you. I asked why they don't call to check your plates before aimlessly towing and the guy basically said the police don't waste their time on this then proceeded to ?brag? about how they towed 10 cars from the lot last night. Needless to say I was pissed and showed my proof of registration to them, and they didn't really seem to care and wouldn't reimburse me at that time. After complaining to the apartment complex, the tow company did somehow reimburse us, but this should never have happened in the first place. Oh, and not letting you into your car in the first place is illegal. Shame on the apartment complex (who has proof of our cars registration by the way) allowing them to prowl the lots for this also. Why isn't there an option for 0 stars?This company is not BBB accredited and have a F rating on there. Then there's the article about a man who was stabbed by an employee there...yeah, great place.
Pros: null
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