Mina's Studio

I have been to Mina's a number of times and while I like it, it could be better, especially factoring in the cost for services there. I love that they give you a jacket to wear while you're getting your hair colored! I like not worrying about my top getting hair dye on it! I see Kelley and she listens well and does a great job with cut and color. My little bugaboo is that for the cost and ambience of the salon I feel clients should be pampered more. The reception folks don't come across as friendly or attentive. It really annoys me that when I'm figuring out the tip when I check out that I'm only told the total amount with products added in. I always have to ask for it to be broken out for me and it's like I'm the only person who ever asks that. I also am surprised that water is self serve - like "go get yourself some water if you like". It's good water, but every other salon I've been to would offer and bring it to me. Unless you're actually being worked on you kind of get ignored by everyone. Other places I've been to had staff that would smile at you, acknowledge you, ask you if you need anything - just little courtesies. I like the result of the work and my stylist, but it sometimes seems like a big styling factory with a big price tag. I would still recommend Mina's based on how well my hair is done, it would just be nice if the overall feeling of the place was warmer and more client focused. Pros: expanded hours, parking, product lines, good stylists Cons: big and busy, impersonal atmosphere, cost more

Alejandra is a good stylist IF the salon is not busy. She's the owner, and yesterday she cut my hair and wasn't listening to a word I said. Other stylists kept talking to her and she was looking around the salon the whole time. She cut my hair way too short in front (even though I was saying to not cut it above chin level) and thinned it from the SCALP, so it will take two years to grow back, when I was telling her I didn't want it thinned at all. After she was done, when it was less busy, she told me she couldn't hear what I was saying. So why nod and say ok?!?!? But, she cut my hair once before when the salon was empty and did a fantastic job. So, if you can schedule your appointment during a down time, go for it. Otherwise you risk your hair being ruined. Personally, I now have to go buy a bunch of clips and a hat. more

I had my hair done by Shelia today and she did a fantastic job! The highlights are great and the cut is excellent. I am moving away from the area and feel that I need to share the word about my wonderful experience with Mina's. I always remember at the last minute that I need my eyebrows waxed and Mina's is always able to fit me in before my hair appt. Shelia is incredible with both her coloring and cuts as well as product recommendations. I like that Mina's carries products from Aveda and Bumble and Bumble (I'm omitting others since these are my faves) and Shelia has always recommended the best of each line if I need shampoo, conditioner or a stylng product but even more important, she does not pressure as some stylists do. more

If you are looking for some lively haircut, i would highly recommend Tsafi. She is a really good listener, and has absolutely no egos. I had a great hair designer in atlanta and after moving here i had been dreading to try out new hair salon. I was recommend this salon by a friend of mine, and thanks to her i found Tsafi. I told Tsafi that i want some lively haircut since i am tired of just simple layers. She gave me an excellent razor cut with lots of bouncy layers and an angled look on the front !!!! I love my hair even more now and have got lots of compliments from my friends. Thank you Tsafi you are the best !!! more

Ever try to color your own hair? I did, and then promptly set up a free, yes free, consultation with my stylist at Mina's. She explained in detail how she could fix it......but not then! My confirmed appointment had to be cancelled by an out of town emergency. When I called for a new time, Stephanie had no availability, but suggested her sidekick, Holly! I won in all respects....they spoke about my hair before I came in and exchanged thoughts throughout the process. I came out better than I had been before this all started!!!!! Thank you ladies, for laughing with me, not at me, and for making me better. You are the best!!! more

Mina's Studio is an amazing place to get your hair done. I just moved to town and was looking for a new stylist when someone recomended Mina's. It was a great experience and Jesse was the best. I am now devoted to Mina's. Thanks! Pros: Great people, great service! Cons: None! more

I just got my cut and color done at Mina's Studio last week. Wow! It was the best experience I have had at a salon in a long time. I made an appointment there on a friend's recommendation. Everyone looked stylish and professional. The front desk was very friendly and helpful with all my questions. My stylist really took the time to design a look for me that is easy to style and flattering. I have complete strangers come up to me and ask me where I get my hair done. I already made my next appointment (something I never do). If you are wondering what the buzz is about with this salon, check it out. You won't be disappointed. Pros: Great service, good location, punctual Cons: Difficult to get appointments on short notice (plan ahead) more

I was not impressed by my first visit to Mina's Studio. I found the atmosphere to be very bland, the staff was not as professional as hoped and the prices for a haircut and color much too high for the quality. For what I paid, I would have expected to leave the salon feeling relaxed and beautiful (if only for a short while), but I left feeling ripped off with an urgency to find a new beauty salon. more

I am absolutely appauled that there are no responses to the bad comments. A respectable business would try and get back the clients they lost by readjusting their staff and offering a deal or a free service. Obviously Minas has no clue and if they make it 2 more years in the business I will be shocked. Get off your high horse and hire people who truly care about their job and the customer, who pays your check!!!!!! I recently got married in October 2007 and had a terrible experience at Mina's. I was unhappy with my wedding updo and the stylist could have cared less. I feel as if he wanted to do what he wanted to do and it didnt matter what I wanted. I was almost in tears until the other stylist, the only nice one that I came into contact with, I had 6 girls with me and went around to all the stylists, knew that I was upset and at the last minute changed my hair. I really appreciated her but if I had told, ENRIQUE, I am sure that he wouldnt have cared. I will not recommend this place to anyone. I paid good money and did not get my moneys worth. PLEASE save yourself the time and money and go somewhere else! Pros: good water Cons: expensive, unhappy, most important day of my life stressed more

I came to Mina's Studio for a Brazilian wax at the recommendation of a co-worker, and it was advice well heeded! This uncomfortable and painless service was made very tolerable by Molly, one of the estheticians there. First of all, as it was my first time for this type of service I was very nervous, but her demeanor was very calming, professional, and she put me at ease right away. She talked me through it, what to expect, pre-care and post-care. And secondly, she used hard wax. I was told to ask for this wax as it is the least aggressive and least painful of the waxes and my skin didn't feel or look beat up after the process. I will definitely be back! Pros: knowledgeable, friendly staff, open late evening and weekends more

I've been searching for a stylist and salon I feel comfortable with for a few years now since my old stylist left the salon I used to frequent. I ended up coming to Mina's in March based on good online reviews, and I've been coming back ever since. My stylist is Heather and she's great at giving me a cut that not only works with my hair type but also fits in with my personal style. You get the sense that she really listens to you during the consultation. I've also had my hair cut by Enrique, who is less talkative during the consultation but is excellent at what he does.. he pretty much gets down to business and makes you look good. What I like about both Enrique and Heather is that they give me a style that's appropriate for my age (early 20s).. not too boring/conservative. I haven't had any issues with the front desk staff, they've been nothing but friendly and courteous with me. It's easy to relax in the salon, I like that the atmosphere isn't too snobby (which I've had an issue with at other salons in this price range). The staff isn't pushy with the products at all, but will gladly recommend items for you if you ask. Pros: professionalism, service, good staff attitude, excellent stylists Cons: slightly pricey more

I have had a couple of massages from both Heidi and Sara and eventhough they have very different styles, they both were excellent. Each of them gave me tips on how to keep my muscles and skin healthy. I would highly recommend both and hope to see them soon! What a great addition to Mina's studio Pros: Nice, attentive service Cons: front desk can be a little aloof more

I had a great experience with the staff at Mina's! I called last-minute for a special event and the front desk worked me in to get a highlight/cut before an important presentation. Not only did I have a great presentation, afterwards, I got a lot of compliments about how great my hair looked. Luckily, I had grab a couple of business cards before I left and I was able to pass them out to some co-workers. I'll definitely be back! Pros: great staff, well-educated, nice! more

What the heck!!! Mina's should be ashamed for the attitude problem they have. No one should ever be treated or talked down to like that. They shouldn't justify what they did, but try to apologize. One of the first rules in customer serivce is knowing that the customer is always right. They are the ones paying your rent. Pros: after reading that, none Cons: attitude problems more

I got all over color here and the stylist told me I could wash my hair the next day, so I used Neutrogena Daily Shampoo and Bumble and Bumble Super Rich Conditioner. When my hair dried it was literally Olive Green!! I am not making this up or exagerating. It was green. I went back in the next day so they could fix it and they blamed the shampoo. When they fixed it I asked the stylist (same girl) to put my hair back like it was when I first walked in, which meant matching the golden blonde highlights I already had. I thought this would be a "safer" option than the all over color which turned green. She put on a color remover treatment, then an all over brown, then golden blonde highlights. The result was chunks of maple brown and brassy gold. The worst part, was the chunks of brassy gold didn't even line up. The top of my head looked like a checker board! I had to catch a plane for FL for a business meeting so I had to deal with it and leave. I came back the next night and saw their color specialist and she fixed my hair to my satisfaction. By this time however, I had spent 9 hours in the chair and my hair was fried from all the remover and color treatments. This time though the owner blamed the ordeal on the fact that I swam in a pool a few days before the first color (green) mistake. I asked if they would reimburse me for anything or give me anything for all the time and trauma I went through and they offered for me to come back in 2 weeks for a deep conditioning treatment. Since I vowed to myself to never return I didn't go back to get it. I went to another salon in Chapel Hill for my next hair cut and told the stylist about my Mina's experience and she told me that her salon has fixed a ton of Mina's color mistakes. more

Asked for highlights, and the color was good, not too 'stripey.' The cut, however, was really bad. If you want a Rod Stewart haircut, they might be okay, but if you want a classic blunt or precision cut don't go here. The stylist cut my hair in one straight cut across the bottom, like they do at SuperCuts or someplace cheap. Why doesn't this work? Because there's too much hair for the scissors and the stylist has to HACK at your hair, which means the line isn't straight. Worst of all, when the stylist held the ends of my hair between fingers to cut it, they flipped their hand upward which made the underneath hair longer than the top. To add insult to injury, the right side was 2 inches longer than the left, but it wasnt' supposed to be. The stylist didn't even check to see if the sides matched in length! The stylist also didn't know how to use a straightening iron - my hair was supposed to be straight and flat, not curled under like in the 1980s. If the manager or owner reads this, please do the following: (1) ask new clients what style they want before scheduling. Not every stylist can do a precision cut, and if the receptionist is too busy or untrained to handle these inquiries, someone qualified should do so; (2) educate your stylists on cutting blunt or precision hair in 3 sections - underneath, middle and outside, leaving the outside layer long enough to cover the bottom 2, and make sure they cut loose hair after hair is dry and then check their work!!! For $200, the experience wasn't worth it or relaxing (environment is too busy and noisy with a small waiting area.) I felt rushed, unimportant and surprised this place is so popular. Pros: Decent color Cons: Ambience, Customer Service, Stylists Education more

obviously this place prides itself on there selection, haricuttin, manicre, pedicure, falcials, spa servaves,facials and massages so obviouly they get a great deal of customers ussing didfferent services therefore more rating and just by the 2 rating RESPONSES FROM THE COMPANY they seem nasty and seem to try to blame customers for what the customer did wrong and not the company. I am definitely gonna tell my friend that told me about this about how on one of the last responses you almost embarrased someone by letting the public know that she had a gift card and because of your bad service she wanted to recive cash to go elsewhere. I know good customer service and every time I hav had abad ex[perice(if I go back) it's becuase the company had made some kind of way to make me happy. Obviously you guys care where more about quanitity than quality. I read a useers reveiew and they clearly explained how they went there 2 times and got bad coloring. they shouldnt have had to go 2x. If your stylist messed up they should have been able to get a free coloring for the waste of the customers time not the stylist. Customer sevice obiousluy isnt your stron suit. Maybe its a nice salon but the worst thing in the world is to spend a lot on your hair it look terrible and have a snottty receptionist. Wow I will never go here noreccomend going here do soley to your responses to others negative comments. If you guys mess up you shoud reimubrse her to go to another slanon gift card or not and NO ONE should have to go 2x for color. I have a;ways went to the best salons and if they mess up and waste MY time than (i am usually a regular when I find the right place)they fix it promptly and give me some kind of compensation for wasting my time to begin with. We didn't go to cosmetology school. Based by every response you gave I can see you think you are a superior salon and had not seen you write one comment about ways you could improve... I hate salons like that Pros: they have alot of services Cons: bad management and quantity not quality more

I have many years with my hair stylist at mina's studio and since I have come to the salon for different services I have developed very good friendships with some of them, I need to write this comment because I can't beleive in this century we are still having a chat about an issue that is only present in the mind of the real and luckly extinguishing minority of people making race separations, I am an African American woman, proud of my heritage but not looking to the past for mistakes other people made in other times, I do not look for excuses to continue negative and pointless discussions. And back to Mina's the person you are talking about, Tirso, is the nicest person I have ever met in the salon he is respectful, professional and funny to say he is black! so I can be sure you are just exagerating and your facts are not straight. Alejandra I will see you soon for my haircut! Pros: staff, internet, on time, relaxed Cons: schedule with time! more

I have been going to Mina's for years and it feels like home. The front desk knows my name, knows who I see and I always feel welcomed while I'm there. I love that they have the Bumble and bumble treatment line, too--it's made such a difference with my hair. Pros: Staff has constant in-salon education, up-to-date on trends more

The mani/pedicare at Mina's was the worst experience ever. The guy didn't have the basics on nail care (contouring, eliminating cuticle, lousy coloring, etc.). I was specially disgusted when I saw all the remaining cuticles on his nipper, and then I found all the nails sitting there on his pink towel which had become greyish. The nails were not mine of course. I wonder how their bikini waxing bed looks like. Eeeeeeeeeeeeeeeewwwwwwwwwww!!! more