Heat went out in my mother's 5 year old home and we called Elite Heating and Cooling (they initially installed the unit) for repair. It took the repairman less than 5 minutes to tell us that the heat exchanger in the furnace had gone bad, it would cost us $1800 to replace and repair or they can sell us a brand new furnace for $4500 to $8000 depending on the unit we choose. I called John Waters for a second opinion since we used them three times previously and really trusted them. It was late Friday afternoon when I first contacted them, and I was told that I had to call back on Monday to make an appointment. So, I was going to call right at eight in the morning on Monday. But guess what, a lady from John Waters called me instead at 7:45am in the morning and told me they can send someone over at 10am!!!! That's awesome customer service right there!! I was delighted!! Stephen and his helper showed up on time, they were professional and clean. I was told it was the pressure switch that went out not the heat exchanger. They replaced it in no time and now we have heat!!!! We really appreciate their honesty, professionalism. I would highly recommend John Waters to anyone! (BTW, we dealt with this company 3 times previously, they never disappoint! Always provided good, professional service with integrity). Thank you, John Waters!!!!
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