On arrival, I was not told at reception that the massage was for 80 minutes, which surprised me at checkout because I had ordered a 50 minute and the charge was higher than I had expected. I was shown to the locker area and went to change in the shower/toilet room. There was no toilet paper. There was no hook on the wall to hang clothing while changing. Once in the therapy room the ac vent was clanging loudly and when I said I could not enjoy the massage with that racket, the staff said it was because the tower ac was off. I had to ask the therapist to make an attempt to deaden the noise and raise the volume of the lovely, though too soft, music being piped in. All of these things detracted from the experiance. The massage itself was very good once all this was solved.
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