HeadQuarters Day Spa

I felt compelled to write a review after looking for Headquarters specials and came across this link. I've been a frequent client at Headquarters and found this establishment after moving from Fl to SC. I visited numerous salons previously and paid anywhere from $65 to $250 for cut and color. Not a single salon in the upstate other than Headquarters met my expectations. The knowledge, professionalism, and genuine kindness of all that I come in contact with has been unsurpassed. \r \r Each time I walk through the door I am greeted by Cara. She is very likeable, ALWAYS upbeat, energetic and a pleasure to see each time I arrive. Cara is truly an asset to the Headquarters team and demonstrates first hand professionalism through her management style.\r \r I have been having my hair styled by the owner, Susan, going on 7 years now. I have never, ever received a less than perfect cut. On one occasion after telling Susan a particular cut that I wanted, she recommended I go with something else and explained why. Feeling invincible (and loving the picture I saw), I insisted she cut my hair the way I wanted. It didn't take long to realize that although the cut was exactly as I asked, it did not compliment me well. Two days later I called the salon and spoke to Cara. She fit me in the very next day with Susan to have my hair re-cut and yes, this time I took the recommendation. I loved it so much I have been requesting the same cut/style for the past year!\r \r \r Thank you HEADQUARTERS, for making me look and feel my best! \r more

You definitely can't get a better salon or Spa service anywhere in the upstate! Not only do they have several price points to chose from, to fit any budget, they also go above and beyond to satisfy their customers. My husband and I had to wait for a service that was part of a package we had purchased, and management offered us free champagne and chocolate covered strawberries to amend the wait time. Totally worth it. Their stylists were attentive and on point and we left feeling refreshed and renewed. No other salon or spa could compare. The negative reviews on this site for Head Quarters must be bogus or from a disgruntled former employee. Do yourself a favor, go see and experience this place for yourself. There is a reason they've been in business for over 30 years. They are, hands down, the best that Greenville has to offer for your salon and spa needs! more

This is in response to Marybeth S.'s review: We are terribly sorry that you had a bad experience with us and your hair cut was not up to par for you. We have reached out to you to rectify the situation at absolutely no charge to you. We have been in business for over 30 years, and take all of our clients reviews to heart. As far as turnover with staff, we are a service industry, and unfortunately we hired several stylists, over the last two years, who turned out to not be good fit here with us and left without warning, it was out of our hands. We have a great team now and apologize again for any inconvenience to you or your husband. more

This is a supermarket spa. The stylists aren't interested in building a working relationship with repeat clients. If you don't buy a package of services and spend big bucks, avoid this business.I paid a lot of money for cut and color. Stylist in too big of a hurry, got a bad haircut. I will have to go to someone else to get it straightened out. more

Clay Daniels is amazing. He listened to what I wanted gave me a few options and I am so pleased with the cut and color. I can keep my thin hair that likes to be unruly, looking great and still keep the length that I desire. I will continue to see him for a long time. more

Before he even touched my hair, stylist Clay Daniel took the time to discuss exactly what I wanted, and presented clear options for transitioning back to my natural white color. We set a timeline of how to best proceed without damaging my hair. I had no idea how I wanted my hair cut, only that I needed someting easy to manage, that worked with my hair's (questionable) texture, and gave him free rein. Clay proceeded to give me an extremely flattering asymetrical bob, with hightlights, that I absolutely love. The cutting looked complicated, but the style is very easy to maintain, and the highlights blend in the growing-out roots. The compliments I get! I can't tell you how many of his cards I've handed out! Not only am I going back, but I'm taking my daughter too. more

I had a great experience for my birthday there! The spa was so beautiful and I really enjoyed my facial and massage. I will be back for sure!! more

I love it when I have an appointment set up to get color and a cut at Headquarters because it is a treat! I always receive multiple compliments from people after getting my hair done and I always send them towards Headquarters. Susan is always able to tell me the latest and greatest in new styles and about her recent continuing ed classes and what she's learned about new styles. My hair is healthy even after getting color processing. I even have take my daughter to get a manicure. That might have been a mistake since she is now hooked and wants to get her nails done all of the time! She was treated so, so nicely, as I am each time I visit! A great salon and spa for downtown Greenville that is hip and convenient! more

I was greeted at the front desk by Carl who was very friendly and professional. I was guided into the salon for my cut with Haven. I was given a little tour of the hair salon and the spa and grounds. The total salon is designed to be a feast for the sences. My stylest, Haven made me feel comfortable and welcome. My cut made me feel young again and that is a great feeling. Susan the owner greeted me also and welcomed me to the Salon. I will be looking forward to my next appointment with Haven. more

I had an appointment with the owner who boosted a supposesed 30 years of experience but you certainly couldn't tell by her work. My highlights came out and brassy orange color probably because she seemed like she was in such a hurry she didn't let them process long enough she rushed through a hair cut that looked like something I could have gotten at great clips and then just flat ironed and texturized it enough to hide her mistakes but once I got home I could tell how bad it really was. Then she charged me $150 for it! I had to go a few days later to another salon to have it fixed never gonna make that mistake again. more

This is a grrrrrrrrrrrrrrrrrreate place to go -- very relaxing -- very professional -- if you have a preference of whom you want to see or male or female you need to let the Day Spa know ahead of time. 1) it is a very busy place and 2) the staff maybe scheduled according to their appointments. All staff I have had appointments are always willing to go the extra mile to make my day. My daughters and I have been going to HeadQuarters for over 4 yearsand highly recommed them! more

-I had to cancel a few appts before I was able to actually make it in, and every phone call was awkward and rude and unprofessional....like they just wanted to get off as quickly as possible. -When I walked in the door, the man and woman behind the counter were chatting and it took them a while to greet me. -They said hi and then just pointed to a laptop on the desk and said, ""Sign in."" They were friendly, yes, but just tacky and unprofessional. -They gave me a man for my massage without warning me, asking me, or telling me anything. This is just wrong and unprofessional. I've never had a spa not ask me my preference and at least tell me that they do have men that do massages, to therefore give me an opportunity to request otherwise. -When I used the bathroom upstairs, the door was like one of those old changing room doors that is like a shutter, with all of those slits in it. Not sound proof at all. And the toilet sits right next to the door for everyone in the hall to hear you pee. Lovely.... -Overall, the male was very polite and respectful and did a pretty good job on the massage, but it was very hard to relax. Some people could care less to have a man doing it...and that's fine, but I'm not that way and common sense tells you that any woman getting a massage should be forewarned that they may have a male, again, so they can request otherwise or cancel, or something....so they're not put in an awkward position to just have to suck it up and go....'cause when they hand you over to your massage therapist, and it's a guy, it's then rude for you to say in front of that person, ""What? I don't want a male."" Low rating because overall they were terribly unprofessional. Again, the male massage therapist was very nice, nothing bad to say about him, he did a good job, and the staff was friendly, but so are the people at the flea market. At a spa, being professional is everything! And discussing male and female massage therapist preferences should absolutely be at the top of the list. It's not something I should have to ask for on my own...that's like saying I shouldn't be asked what type of color and cut I want done to my hair. It's the business that should do their job and ask you. They didn't do that, and I was very, very uncomfortable and I'll never go back. more

My wife and I went in for a couples massage (her first, and lost count for myself), and a cut and color for my wife. By far the staff was most attentive (even to the smallest detail) and the service was absolutely the best. They were very professional and extremely friendly. My wifes hair looks better than it ever has and the massage was extremely relaxing and refreshing. We each walked away feeling refreshed and ready for a night on the town. I can't wait to go back for our next appointment. more

Headquarters was the most relaxing spa experience ever. The first thing that grabbed my attention was the ease of parking in their own lot. By the way very unusual for downtown businesses. When I entered the spa I was greeted immediately. They have an awesome relaxation room upstairs. The wait from the time I entered the spa and began my day of beauty was very minimal. During my wait I was asked if I needed anything. My massage was wonderful. My esthetician was very knowledgeable and knew exactly what I needed. I loved the Shellac manicure and Spa pedicure was great. I even got my hair done. The best cut and color ever. This is definitely going to be a ritual for me!!!!! more

This was the worst ""Spa"" experience I've ever had! They placed me and my guest in a room together for the massage which was nice, but the lady who did my massage was a smoker and I smelled it all over my body. I smelled like a lotion ashtray for the entire spa day. The so called Mini Facial....that was a waste of money and time. As for the Mini Pedi....your gonna charge me $25 for what? Basically a posih change. My last service was a wash and style....that was even a bigger waste of money. The photos on the site are misleading, this salon isn't nice, the staff isn't professional nor is their appearance what I'm after if I'm going to a salon. This is something I would never consider again, even if the service was FREE! Read reviews....believe reviews....save yourself some time and money! more

WHEN ME AND MY GUEST ARRIVED THEY SEEMED A LITTLE CONFUSSED AS TO WHAT SERVICE WE WERE TO RECEIVE BUT THEY QUICKLY GOT US ON OUR WAY SO THAT WASENT A BIG DEAL.WE HAD OUR MASSAGE AND WE WERE SUPPOSE TO KEEP OUR ROBES ON BUT THEY DIDNT TELL US THAT CAUSE ONCE AGAIN -THEY SEEMED CONFUSSED.WE GOT OUR FACIAL AND THEN MY GUEST GOT HER MANICURE & PEDICURE WHILE I WAITED CAUSE THEY HAD NOONE WORKING THAT COULD GIVE ME A MANICURE(BUT NO BIG DEAL) THEN AFTER MY GUEST WAS DONE WITH THE MANICURE & PEDICURE SHE WAS SUPPOSE TO GET A SHAMPOO AND BLOW DRY BUT DID NOT.. .SO THEN THEY SHOULDNT HAVE CHARGED $220.OO BUT THE GIRL DID AND I ASKED WHY AND SHE SAID CAUSE IT WASENT PUT DOWN AS A PACKAGE AND THAT THE HAIR WAS COMPLIMENTARY??? ON THE PACKAGE PRICING IT DOSENT SAY ANYWHERE ABOUT THAT BEING COMPLIMENTARY AND IF THAT WAS THE CASE THEN I SHOULD HAVE HAD MINE COMPLIMENTARY TOO!! THE RECEPTIONIST KEPT TELLING ME I DIDNT HAVE A PACKAGE FOR MY GUEST WHEN REALLY I DID CAUSE SHE ALREADY HAD EVERYTHING DONE THAT WAS IN THE PACKAGE EXCEPT FOR THE HAIR PART. THE HAIR WASENT NO BIG DEAL TO US BUT WHEN YOU PAY FOR SOMETHING AND THEN THE RECEPTIONIST CALLS YOU A LIAR AND ACTS LIKE YOUR STUPID THEN THATS THE PART THAT REALLY RUINED IT FOR ME- TOTAL AMOUNT FOR ME AND MY GUEST WAS ALMOST $400 AND FOR THAT PRICE EVERYTHING SHOULD HAVE BEEN EXCEPTIONAL AND ALMOST PERFECT AND I HAD PLANNED ON MAKING A APPOINTMENT FOR MY HUSBAND AND THEN ANOTHER FOR ME AND A FRIEND BUT JUST BY THE WAY THE RECEPTIONIST ACTED AND OVER A PETTI $20 I WILL NOT BE GOING BACK SO THE RECEPTIONIST JUST LOST THE OWNER A LOT OF MONEY AND I OWN MY BUSINESS SO I KNOW A LITTLE ABOUT CUSTOMER SERVICE AND HEADQUARTERS WAS HORRIBLE. Pros: GREAT FACIAL,GREAT MASSAGE Cons: RECEPTIONIST AND OVERALL COMMUNICATION more

I was Very disappointed in the amateur service I received, and the high price I paid for it! If I wanted a guy straight out of cosmetology school to do my hair, I'd go to supercuts! The worst haircut, mani/pedi & facial I have ever received. I'm new to Greenville, and if this place was voted one of the best, then I'd really hate to see the worst ! more

I had scheduled an appointment for a couples massage for my husband and I as part of a getaway retreat to celebrate our wedding anniversary. 20 hours prior to our appointment the spa calls to cancel, without any compensation other to reschedule. Unfortunately their timing left me too late to cancel my hotel rooms and other reservations and not enough time to schedule alternate plans. They ruined my anniversary weekend and I will not be scheduling any future appointments there. Pros: The website is nice Cons: Cancellation less than 24 hr before appt more

My two daughters, granddaughters and I have been having facials, hair, nails and health spa treatments at this spa for over 4 years. We have been to many prestigious spas throughout the south and North America. By far this spa has the best treatments and at reasonable prices. Everyone is very friendly and we have been treated royal. Pros: Best Spa Period more

The experience was terrilbe. I went in for a deluxe pedi and manicure which cost 120.00 and not worth it. the girl done such a poor job on me and the manager would not do anything about it. She told me that all she could do was to re paint them for me. It took the girl around an hour to do the job. You can get a better job done at the strip mall stores. they wouldn't refund my money and done nothing to make it right. the manager said that the owner was keeping the money and wasn't going to pay the girl for doing the job. I strongly recommend not going to this spa. Simply not worth the price you pay for the service or the customer service for that matter. Cons: terrible customer service more