I had scheduled an appointment for a couples massage for my husband and I as part of a getaway retreat to celebrate our wedding anniversary. 20 hours prior to our appointment the spa calls to cancel, without any compensation other to reschedule. Unfortunately their timing left me too late to cancel my hotel rooms and other reservations and not enough time to schedule alternate plans. They ruined my anniversary weekend and I will not be scheduling any future appointments there.
Pros: The website is nice
Cons: Cancellation less than 24 hr before appt
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