-I had to cancel a few appts before I was able to actually make it in, and every phone call was awkward and rude and unprofessional....like they just wanted to get off as quickly as possible.
-When I walked in the door, the man and woman behind the counter were chatting and it took them a while to greet me.
-They said hi and then just pointed to a laptop on the desk and said, ""Sign in."" They were friendly, yes, but just tacky and unprofessional.
-They gave me a man for my massage without warning me, asking me, or telling me anything. This is just wrong and unprofessional. I've never had a spa not ask me my preference and at least tell me that they do have men that do massages, to therefore give me an opportunity to request otherwise.
-When I used the bathroom upstairs, the door was like one of those old changing room doors that is like a shutter, with all of those slits in it. Not sound proof at all. And the toilet sits right next to the door for everyone in the hall to hear you pee. Lovely....
-Overall, the male was very polite and respectful and did a pretty good job on the massage, but it was very hard to relax. Some people could care less to have a man doing it...and that's fine, but I'm not that way and common sense tells you that any woman getting a massage should be forewarned that they may have a male, again, so they can request otherwise or cancel, or something....so they're not put in an awkward position to just have to suck it up and go....'cause when they hand you over to your massage therapist, and it's a guy, it's then rude for you to say in front of that person, ""What? I don't want a male.""
Low rating because overall they were terribly unprofessional. Again, the male massage therapist was very nice, nothing bad to say about him, he did a good job, and the staff was friendly, but so are the people at the flea market. At a spa, being professional is everything! And discussing male and female massage therapist preferences should absolutely be at the top of the list. It's not something I should have to ask for on my own...that's like saying I shouldn't be asked what type of color and cut I want done to my hair. It's the business that should do their job and ask you. They didn't do that, and I was very, very uncomfortable and I'll never go back.
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