Gene Perez Auto Body

In response to fabiola123 (Dr. Selina Lin Hofmann):\r \r It is mind boggling that a medical professional does not possess the mental capacity to understand what documenting prior damage means. If you bring a car into any repair facility, and they find damage to your vehicle, a note is made and documented.\r \r When you take your vehicle to Tesla Motors, and they document the same damage that we wrote down before the vehicle was even received at our facility, most people can understand that the damage was already there. For some reason, Dr. Hofmann doesn't subscribe to the theory of rational thought.\r \r If anyone would like to read the emails that were sent between myself, my employee, and Dr. Hofmann, I would be glad to show them to you. Dr. Hofmann speaks down to us, and accuses us of stating ""how perfect his technicians are."" Myself, nor my employee stated anything about being perfect. What he did state was ""Tesla, Maserati, Porsche, etc. are all equipped with delicate parts and require a specific attention to detail which our technicians exercise day in and day out without fail."" What this means, Dr., is that our technicians are very careful with our actions, as that is what these types of vehicles require.\r \r I guess that documenting prior damage, Tesla Motors documenting the same damage, taking a picture (while it is blurry, it shows intent), and trying to preserve our business are grounds for diagnosing Prozac to someone they have never met. Dr. Hofmann, you are an ophthalmologist, stick to what you know.\r \r And for the record, Dr. Hofmann, my wife and children love me very much. I provide for our family, and prevent people like you from taking advantage of a business that has operated for over 43 years in the Tampa Bay area.\r \r EDIT: Dr. Hofmann changed her original review, however, I left mine the same. This should speak volumes about what kind of person we've been dealing with. more

TERRIBLE CUSTOMER SERVICE!! And they LIE! I agree with all the previous posts that Gene Perez has the worst customer service. It is actually David Perez ""Director of Operations"" that lacks all customer service skills. He is one of those defensive, literal, arrogant, broken records that have this ""he said she said"" mentality where he wants to argue every little point and misses the big picture. I feel sorry for his wife and kids, or anybody at all that has to deal with him. Just read his response to this review and you can have a little glimpse. He just can't help himself.\r \r They had my car for two months for repairs and I get it back with damage on the door panel in the stainless steel and in the leather. As well as a messy paint job- which seems to be a recurrent theme here. They reported ""surface scratches"" at intake and took a picture of it. They emailed a blurry picture that didn't show any details. I simply wanted to look at the original picture to compare to see if the damage was as bad at intake as when i got my car back. So I sent them my pic of the damage to compare. Anything could have happened from my car being towed to them having it for two months. In addition, the paint job was unacceptable when they tried to return the car to me and I had to return it to them to redo. Tesla looked at my car prior to them trying to return it to me and noted the sloppy paint job and told them it was unacceptable. Then Gene Perez body shop lies to me and my husband that ""Gee, I'm surprised Tesla didn't notice that"". \r \r First I get a response from Mike Sforza ignoring my request, claiming how perfect his technicians are ""day in and day out"". So I pointed out very sarcastically, how not perfect they are since after two months, they still botched my paint job that they had to again fix. \r \r Then they sic this Dave Perez ""Director of Operations"" guy on me, crying about how insulted he is that I suggest they damaged my car, how they aren't going to repair it and how he has zero intentions of pursuing this issue. \r \r Next email, in a moment of lucency, Dave says he'll take a look at the photos and compare them first thing in the morning and actually apologizes for Mike's wording. Only to fall quickly into his pit of lunacy trying to argue little points in my email, redefends Mike's wording, until after three paragraphs of useless ranting, he admits that the photo they have is too blurry.\r \r For some inane reason he keeps preseverating that Tesla also documented the damage, proving they didn't do it. Meanwhile, Tesla only looked at my car at the end of the two months Gene Perez had it, not prior. So misinformed.\r \r Not even once did I ask them to repair my door panel, I just wanted to look into it further. Besides, I would never let them touch my Tesla again! What Dave ""Director of Operations"" and apparently customer service, can't seem to understand, is that any customer that notices damage that shouldn't be there, would normally investigate further. more

Absolute worst customer service is right. The quality of the repair they did on my mazda was horrible. Because they did such a horrible job repairing my car, it leaked around 5-6 gallons of water in my trunk.No telling what other long term damage has been done. So I had to take a half day off work and my time and gas to drive my water filled car back over to them so they could fix the bad job they did. I sat for 3 hours of my time waiting for them to fix their mistakes. The water flooded my trunk where my subwoofer is and destroyed my bose subwoofer. I was told we will order you another and have it right away. I have called and called, it now been 4 weeks and I was told day before yesterday they were still looking for it on ebay. A used subwoofer from a junked wrecked car that they have no idea of the quality of. I have never abused my stereo and always kept the volume pretty low so I know it was in perfect condition. So after being inconvienced twice now and waiting a month, im getting downgraded subwoofer from a junk car. Bottom line is they did a terrible job repairing my car which damaged my car and now they make me wait over a month just to get a junked car subwoofer. So from all my problems I continued to get downgraded by them. Please do NOT take your car to GENE PEREZ or I believe you will regret it like I am. The only thing I did wrong was ask them to fix my car. Now im still waiting(4wks) for them to fix their mistake ,just to get downgraded I wont ever make that mistake again. In my opinion they are by far thee worst place I have ever had to deal with. more

Took over two weeks for 1/2 inch repair to bumper on 2004 Porsche Carerra. Was called after a week to pick up. Drove 23 miles to be told that my car was not ready, and they mixed it up with another one. Waited 10 more days. Additionally, in the sunlight, the paint is not a great match, which suggests to me that they do not use factory paint. Pros: Friendly shop Cons: My experience more

My name is David Perez, and I represent Gene Perez Body Repairs. Having this review forwarded to us by a friend, we have an opportunity to explain our standpoint. The customer had legitimate complaints, which were not as extreme as explained. The vehicle in question was an auction vehicle, and had numerous problems other than what we repaired. In response to how long it took to repair the vehicle, it took the customer from 11-8-08 to 12-3-08 just to make up his mind that he wanted the vehicle repaired. We did not have an authorization to repair the vehicle until then. As far as the alignment issue and the car drifting, after the vehicle was aligned at the dealer the drift was corrected. This also corrected the ""whole rearend was shifted to the right"" problem. Since the customer's father used to own a repair facility, it seems that he would have known this rather than accusing us of ""bending the quarter panel"" back into place. The trunk was simply misaligned by ~3mm, which we of course took care of. As for the electrical issues, the whole problem was with a burnt out license plate lamp. As far as the trunk not opening, that was due to a faulty trunk latch that we replaced in the repair. Mercedes Benz warrantied this item, because it was defective from the factory. At NO POINT did the customer ever incur a rental charge. It is the policy of the rental agency to take a credit card from the driver, regardless of who is paying the final bill. Furthermore, we did not request that the customer be placed in a sub-compact. That is just what they default to. I will say however, that the customer demanded to be put in an SUV, since were paying for it. At the end of this, State Farm did come out and reinspect the vehicle, and stated that it was an acceptable repair. The problem is that the customer wanted their vehicle totaled and State Farm did not do so. We are only the repair facility, we do not make that call. Pros: Just a comment back. Cons: Just a comment back. more

i have known Gene and his Family since i was a little girl in Ybor City. My 96 year old Father considers Gene a treasure as do i. Best wishes always to you Gene. more

I took my '01 CLK 430 Convertible to this shop November 06, 2007 after a rearend collision. They wrote an estimate of ~ $10k. After 4 calls telling me the car was ready and me setting off to pick it up only to get subsequent calls telling me it isnt quite ready, On March 18, 2008 they called and told me my car WAS ready. The final bill was ~$17k, the number of issues with my car were staggering. It wouldnt shift into D without using both hands, the car would head for the ditch with the slightest relaxation of steeringwheel grip, The top would not operate properly, The whole rearend was shifted to the right (after the repair) one wheel stuck out from the wheel well and the other was tucked way up inder the wheelwell, The trunk had a big bow in it and didnt line up with the body panels, the rear quarter panel did not line up with the door, The computer detected a fault in the lights, The Right Rear window looked like the body men used it for a hocky puck in the shop, and the list goes on. I returned the car with my discrepancies on April 03, 2007 only to have to be shuttled to the rental car agency an give my credit card for the rental. On May 01,2008 the Gene Perez Auto Body called again to tell me my car was ready. They had sub contracted work to another company ??? The window was replaced, the shifter worked, but the alignment still headed for the ditch, the body work was still an absolute abortion and the cars computer still deteced electrical faults with the car. The shop manager told me he was done with me and to take my complaints to State Farm. On May 04, 2008 the trunk became unable to open with the top down disabling the top rendering the car useless because it can't be locked up or protected from inclement weather. I took my concerns to State Farm and he met me at the shop and told the shop manager that ""This is the worst job he has seen in his 20 years with State Farm"". So, they have my car again, and told Hertz to give me a ""sub-compact"" AVOID Pros: ABSOLUTELY NONE!! POOR SERVICE, POOR QUALITY, Cons: POOR SERVICE, POOR MANAGEMENT, POOR QUALITY, more