My name is David Perez, and I represent Gene Perez Body Repairs. Having this review forwarded to us by a friend, we have an opportunity to explain our standpoint. The customer had legitimate complaints, which were not as extreme as explained. The vehicle in question was an auction vehicle, and had numerous problems other than what we repaired. In response to how long it took to repair the vehicle, it took the customer from 11-8-08 to 12-3-08 just to make up his mind that he wanted the vehicle repaired. We did not have an authorization to repair the vehicle until then. As far as the alignment issue and the car drifting, after the vehicle was aligned at the dealer the drift was corrected. This also corrected the ""whole rearend was shifted to the right"" problem. Since the customer's father used to own a repair facility, it seems that he would have known this rather than accusing us of ""bending the quarter panel"" back into place. The trunk was simply misaligned by ~3mm, which we of course took care of. As for the electrical issues, the whole problem was with a burnt out license plate lamp. As far as the trunk not opening, that was due to a faulty trunk latch that we replaced in the repair. Mercedes Benz warrantied this item, because it was defective from the factory.
At NO POINT did the customer ever incur a rental charge. It is the policy of the rental agency to take a credit card from the driver, regardless of who is paying the final bill. Furthermore, we did not request that the customer be placed in a sub-compact. That is just what they default to. I will say however, that the customer demanded to be put in an SUV, since were paying for it. At the end of this, State Farm did come out and reinspect the vehicle, and stated that it was an acceptable repair. The problem is that the customer wanted their vehicle totaled and State Farm did not do so. We are only the repair facility, we do not make that call.
Pros: Just a comment back.
Cons: Just a comment back.
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