Furniture Deals

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10360 Metcalf Ave
Overland Park, KS 66212

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(913) 800-4719
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Furniture Deals - Overland Park, KS
Reviews
( 176 )
( 32 )
( 13 )
( 2 )
( 3 )

Best

I am a repeat customer and as always I am very pleased with the service and the cost/price/value I received.

Worst

""Customer service wasn't very good.. Very pushy!!""

Encouraging Staff 12/30/2011

""Everyone there was young and/or attractive, which was encouraging to me. Just enough furniture selection to have options. Any more and it'd be just another NFM. Also, I liked that instead of making it awkward to talk to a salesperson, the person at the door immediately signed us up with someone to help us, so there wasn't any question. My only complaint is that the legs on our furniture look like cheap plastic, the kind you see in kids' toys. While I'm sure the furniture will last a long time (and we got a warranty just to make sure), I didn't think to check the furniture legs and was expecting at least wood. Oh well, I liked my experience overall and am definitely planning on coming back for other things."" more

Miscommunication 12/30/2011

""I was looking for Dining Room Furniture. The staff at the 103 Metcalf Store sold me a $1800 retail marble bedroom dresser. I only paid $1020 for it so I was very happy. My receipt said dresser and I called today and said I am looking for dining room furniture not bedroom furniture. I was very disappointed by this deception."" more

Prices are Great 12/30/2011

""The prices are great, the delivery could have been a bit more flexible--but that's okay. The delivery people were very quick and courteous, and everyone in the store was very nice."" more

Low Pressure Sales 12/30/2011

""enjoyed the environment at store low pressure sales"" more

Very Satisfied 12/30/2011

""Very satisfied with the friendliness of the customers and the willingness to accommodate me. "" more

Average Selection. Average Prices. 12/30/2011

""Average selection, average prices. We left this store and didnt buy anything because they followed us around like a dog. Litterally, these people would NOT leave us alone. We told the guy we just wanted to look around and he still followed us everywhere we went. They just needed to greet us when we walked in and then occassionally come over and ask if we had questions. We didnt appreciate being followed around like that. Also, we did inquire about a dining set and asked the sales person if he could take the leaf out of it so we could see the size of it without the leaf in. He told us that normally he would do it but since some big shot manager was in there that day that he couldnt do it because he would get his butt chewed. They lost the sale on that table for that reason. If they really wanted to make the sale, they would have gone out of their way to accomodate the customer if they had a request. \r We wont be shopping here in the future."" more

Great! 12/30/2011

""All areas of the furniture purchase was great! Sale, purchase, delivery, quality of furniture - all excellent!"" more

Simple to Order Onlin 12/30/2011

""I ordered on line and it was simple! I was able to pick it up the very next day."" more

So Pleased 12/30/2011

""I was so pleased that FurnitureDeals not only offered me a better price on a media chest than the identical one at Nebraska Furniture Mart, but allowed me to take home their floor model in my car the same day! I also bought a bed frame at a great price and am very pleased with the quality of everything I purchased!"" more

Very Pleased 12/30/2011

""I was very pleased with my shopping experiece from Furniture Deals. Everything went just as promised. Our furniture was delivered to us in a little over 6 weeks in excellent condition. I would shop with this company again. Great prices and it cost just as much to ship across the US, as other furniture companies in my town were charging. If you can wait the 6-8 weeks for your funiture to arrive, than this is a great option."" more

Delivered Wrong Furniture 12/30/2011

""First time buying new furniture. Girl wrote down wrong furniture, wrong furniture delivered. Next, I am told had to pay more for the correct furniture since we were charged for wrong furniture which was less then original set we wanted. Our leaf to our table had to be fixed since a gash was on on the leaf. Not the best situation for 1st time buyers."" more

Clean Store 12/30/2011

""The store was very clean and the service was excellent. All of my questions were answered quickly and the staff did everything they could to accommodate me."" more

Good Selection & Good Prices 12/30/2011

""Good selection and good prices. Delivery happened very quickly after purchase and everything was correct."" more

Friendly & Helpful 12/30/2011

""The sales staff were friendly & helpful. The delivery crew were professional and very quick, and customer service was quick to resolve an issue. I will shop there again!"" more

Great Experience 12/30/2011

""Great experience, good customer service, nice furniture and decorations."" more

Quick Resolution to Problems 12/30/2011

""Purchasing the sofa and table set was not the issue. The problem was with the delivery of the product. We were told that our delivery was going to be anytime from 2pm to 5pm with a 30 minute phone call from the delivery driver. Well, my husband and I were at the fitness center, and just started working out. We received a phone call at 12:50pm from the delivery driver, and he said he was 10 minutes away. My husband and I quickly ran out the gym, and rushed to our apartment because we did not want to be rescheduled for another day of delivery when our stuff was paid for already. We got there, and we went to our apartment. Our tables arrived first, but they were unwrapped. We thought it was ok since they were just tables. Then, our sofa arrived, which was only the seating part. The pillows and cushions were last. The sofa was also unwrapped. Then, they brought the pillows in with dirty, bare hands. They were hugging on some, and they were sweating all over our pillows profusely. The cushion had a huge sweat spot and a huge dirt spot. They were all unwrapped. The drivers did not wear any gloves, and everything was unwrapped! That was a big deal because the merchandise were supposed to be new! That was very unprofessional. Typically, furniture is still wrapped in plastic. We should have been made aware, or at least ask if it was ok to unwrap the stuff. Is this typical? Then, there was a nick on the side of the leather of the sofa, and the driver quickly colored it in! Wow, that was just a ridiculous experience. We were really angry! \r \r \r After this whole incident, Collin, the manager contacted us. He was very apologetic about the issue, and he even corrected the problem for us. He sent us two brand new seat cushions for our sofa that came in the mail, yesterday! We were unexpectedly happy! That was very nice of Collin to do after what happened with the delivery guys. Thank you very much and we appreciate it, Collin! Yes, we will come back to Furniture Deals again. "" more

Thrilled with Our Furniture 12/30/2011

""We are thrilled with our furniture! They were very easily assembled & extremely comfortable. We will definitely shop at Furniture Deals again."" more

Store was Wonderful 12/30/2011

""Store was wonderful. People were wonderful!! Ottoman and chair seem to be shedding black stuff that looks kind of like particles of rubber. I don't like that but really like everything else! Not very happy about chair and ottoman!!!!!!"" more

Professional & Courteous 12/30/2011

""The staff at the store and those who made our delivery were professional and courteous. Thank you!"" more

Easy to Follow Instructions 12/30/2011

""Bought a bed frame and head/footboard. I picked it up myself at the warehouse and assembled it at home alone. The instructions were easy to follow and it was easy to put together- even for a not-so-handy man like me. Everything was handled very professionally from start to finish. Thank you very much!"" more
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Additional information
  • Hours: Sun 12pm-5pm, Mon-Sat 10am-8pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Indian Creek Village
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